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<?php
/* Copyright (C) 2013-2016 Jean-François FERRY <hello@librethic.io>
* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
* Copyright (C) 2018 Laurent Destailleur <eldy@users.sourceforge.net>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <http://www.gnu.org/licenses/>.
*/
/**
* \file htdocs/ticket/card.php
* \ingroup ticket
*/
require '../main.inc.php';
require_once DOL_DOCUMENT_ROOT . '/ticket/class/actions_ticket.class.php';
require_once DOL_DOCUMENT_ROOT . '/core/class/html.formticket.class.php';
require_once DOL_DOCUMENT_ROOT . '/core/lib/ticket.lib.php';
require_once DOL_DOCUMENT_ROOT . '/core/lib/date.lib.php';
require_once DOL_DOCUMENT_ROOT . '/core/lib/company.lib.php';
require_once DOL_DOCUMENT_ROOT . '/core/class/extrafields.class.php';
require_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php';
if (!empty($conf->projet->enabled)) {
include_once DOL_DOCUMENT_ROOT . '/projet/class/project.class.php';
include_once DOL_DOCUMENT_ROOT . '/core/class/html.formprojet.class.php';
include_once DOL_DOCUMENT_ROOT . '/core/lib/project.lib.php';
}
if (!empty($conf->contrat->enabled)) {
include_once DOL_DOCUMENT_ROOT . '/core/lib/contract.lib.php';
include_once DOL_DOCUMENT_ROOT . '/contrat/class/contrat.class.php';
include_once DOL_DOCUMENT_ROOT . '/core/class/html.formcontract.class.php';
}
// Load translation files required by the page
$langs->loadLangs(array("companies","other","ticket"));
// Get parameters
$id = GETPOST('id', 'int');
$socid = GETPOST('socid', 'int');
$track_id = GETPOST('track_id', 'alpha', 3);
$ref = GETPOST('ref', 'alpha');
$projectid = GETPOST('projectid', 'int');
$cancel = GETPOST('cancel', 'alpha');
$action = GETPOST('action', 'aZ09');
$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
// Initialize technical object to manage hooks of ticket. Note that conf->hooks_modules contains array array
$hookmanager->initHooks(array('ticketcard','globalcard'));
$object = new Ticket($db);
$extrafields = new ExtraFields($db);
// Fetch optionals attributes and labels
$extralabels = $extrafields->fetch_name_optionals_label($object->table_element);
$search_array_options=$extrafields->getOptionalsFromPost($object->table_element, '', 'search_');
// Initialize array of search criterias
$search_all=trim(GETPOST("search_all", 'alpha'));
$search=array();
foreach($object->fields as $key => $val)
{
if (GETPOST('search_'.$key, 'alpha')) $search[$key]=GETPOST('search_'.$key, 'alpha');
}
if (empty($action) && empty($id) && empty($ref)) $action='view';
//Select mail models is same action as add_message
if (GETPOST('modelselected', 'alpha')) {
$action = 'presend';
}
// Load object
//include DOL_DOCUMENT_ROOT.'/core/actions_fetchobject.inc.php'; // Must be include, not include_once // Must be include, not include_once. Include fetch and fetch_thirdparty but not fetch_optionals
if ($id || $track_id || $ref) {
$res = $object->fetch($id, $ref, $track_id);
if ($res >= 0)
{
$id = $object->id;
$track_id = $object->track_id;
}
}
// Store current page url
$url_page_current = DOL_URL_ROOT.'/ticket/card.php';
// Security check - Protection if external user
//if ($user->societe_id > 0) access_forbidden();
//if ($user->societe_id > 0) $socid = $user->societe_id;
$result = restrictedArea($user, 'ticket', $object->id);
$triggermodname = 'TICKET_MODIFY';
$permissiontoadd = $user->rights->ticket->write;
$actionobject = new ActionsTicket($db);
$now = dol_now();
/*
* Actions
*/
$parameters=array();
$reshook=$hookmanager->executeHooks('doActions', $parameters, $object, $action); // Note that $action and $object may have been modified by some hooks
if ($reshook < 0) setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
if ($cancel)
{
if (! empty($backtopage))
{
header("Location: ".$backtopage);
exit;
}
$action='view';
}
if (GETPOST('add', 'alpha') && $user->rights->ticket->write) {
$error = 0;
if (!GETPOST("subject", 'alpha')) {
$error++;
setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")), null, 'errors');
$action = 'create';
} elseif (!GETPOST("message", 'alpha')) {
$error++;
setEventMessages($langs->trans("ErrorFieldRequired", $langs->transnoentities("Message")), null, 'errors');
$action = 'create';
}
if (!$error) {
$db->begin();
$object->ref = GETPOST("ref", 'alpha');
$object->fk_soc = GETPOST("socid", 'int') > 0 ? GETPOST("socid", 'int') : 0;
$object->subject = GETPOST("subject", 'alpha');
$object->message = GETPOST("message", 'none');
$object->type_code = GETPOST("type_code", 'alpha');
$object->category_code = GETPOST("category_code", 'alpha');
$object->severity_code = GETPOST("severity_code", 'alpha');
$notifyTiers = GETPOST("notify_tiers_at_create", 'alpha');
$object->notify_tiers_at_create = empty($notifyTiers) ? 0 : 1;
$object->fk_project = GETPOST('projectid', 'int');
$extrafields = new ExtraFields($db);
$extralabels = $extrafields->fetch_name_optionals_label($object->table_element);
$ret = $extrafields->setOptionalsFromPost($extralabels, $object);
$id = $object->create($user);
if ($id <= 0) {
$error++;
setEventMessage($object->error, $object->errors, 'errors');
$action = 'create';
}
if (! $error)
{
// Add contact
$contactid = GETPOST('contactid', 'int');
$type_contact = GETPOST("type", 'alpha');
if ($contactid > 0 && $type_contact) {
$result = $object->add_contact($contactid, GETPOST("type"), 'external');
}
// altairis: link ticket to project
if (GETPOST('projectid') > 0) {
$object->setProject(GETPOST('projectid'));
}
// Auto assign user
if ($conf->global->TICKET_AUTO_ASSIGN_USER_CREATE) {
$result = $object->assignUser($user, $user->id, 1);
$object->add_contact($user->id, "SUPPORTTEC", 'internal');
}
// Auto assign contrat
$contractid = 0;
if ($conf->global->TICKET_AUTO_ASSIGN_CONTRACT_CREATE) {
$contrat = new Contrat($db);
$contrat->socid = $object->fk_soc;
$list = $contrat->getListOfContracts();
if (is_array($list) && !empty($list)) {
if (count($list) == 1) {
$contractid = $list[0]->id;
$object->setContract($contractid);
} else {
}
}
}
// Auto create fiche intervention
if ($conf->global->TICKET_AUTO_CREATE_FICHINTER_CREATE)
{
$fichinter = new Fichinter($db);
$fichinter->socid = $object->fk_soc;
$fichinter->fk_project = GETPOST('projectid', 'int');
$fichinter->fk_contrat = $contractid;
$fichinter->author = $user->id;
$fichinter->modelpdf = 'soleil';
$fichinter->origin = $object->element;
$fichinter->origin_id = $object->id;
// Extrafields
$extrafields = new ExtraFields($db);
$extralabels = $extrafields->fetch_name_optionals_label($fichinter->table_element);
$array_options = $extrafields->getOptionalsFromPost($fichinter->table_element);
$fichinter->array_options = $array_options;
$id = $fichinter->create($user);
if ($id <= 0) {
setEventMessages($fichinter->error, null, 'errors');
}
}
}
if (! $error)
{
// File transfer
$object->copyFilesForTicket();
}
if (! $error)
{
$db->commit();
if (!empty($backtopage)) {
$url = $backtopage;
} else {
$url = 'card.php?track_id=' . $object->track_id;
}
header("Location: " . $url);
exit;
} else {
$db->rollback();
setEventMessages($object->error, $object->errors, 'errors');
}
} else {
setEventMessages($object->error, $object->errors, 'errors');
}
}
if ($action == 'edit' && $user->rights->ticket->write) {
$error = 0;
if ($object->fetch(GETPOST('id', 'int')) < 0) {
$error++;
array_push($object->errors, $langs->trans("ErrorTicketIsNotValid"));
$_GET["action"] = $_POST["action"] = '';
}
}
if (GETPOST('update', 'alpha') && GETPOST('id', 'int') && $user->rights->ticket->write) {
$error = 0;
$ret = $object->fetch(GETPOST('id', 'int'));
if ($ret < 0) {
$error++;
array_push($object->errors, $langs->trans("ErrorTicketIsNotValid"));
$action = '';
} elseif (!GETPOST("label")) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Label")));
$action = 'edit';
} elseif (!GETPOST("subject")) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")));
$action = 'edit';
}
if (!$error) {
$db->begin();
$object->label = GETPOST("label", 'alphanohtml');
$object->description = GETPOST("description", 'none');
//...
$ret = $object->update($user);
if ($ret <= 0) {
$error++;
setEventMessage($object->error, $object->errors, 'errors');
$action = 'edit';
}
if (!$error && $ret > 0) {
$db->commit();
} else {
$db->rollback();
}
}
}
// Mark as Read
if ($action == "mark_ticket_read" && $user->rights->ticket->write) {
$object->fetch('', '', GETPOST("track_id", 'alpha'));
if ($object->markAsRead($user) > 0)
{
setEventMessages($langs->trans('TicketMarkedAsRead'), null, 'mesgs');
header("Location: card.php?track_id=" . $object->track_id . "&action=view");
exit;
} else {
setEventMessages($object->error, $object->errors, 'errors');
}
$action = 'view';
}
// Assign to someone
if ($action == "assign_user" && GETPOST('btn_assign_user', 'aplha') && $user->rights->ticket->write) {
$object->fetch('', '', GETPOST("track_id", 'alpha'));
$useroriginassign = $object->fk_user_assign;
$usertoassign = GETPOST('fk_user_assign', 'int');
/*if (! ($usertoassign > 0)) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("AssignedTo")));
$action = 'view';
}*/
if (!$error)
{
$ret = $object->assignUser($user, $usertoassign);
if ($ret < 0) $error++;
}
if (! $error) // Update list of contacts
{
// Si déjà un user assigné on le supprime des contacts
if ($useroriginassign > 0) {
$internal_contacts = $object->listeContact(-1, 'internal');
foreach ($internal_contacts as $key => $contact) {
if ($contact['code'] == "SUPPORTTEC" && $contact['id'] == $useroriginassign) {
}
{
//print "user à effacer : ".$useroriginassign;
$object->delete_contact($contact['rowid']);
}
}
}
if ($usertoassign > 0) $object->add_contact($usertoassign, "SUPPORTTEC", 'internal', $notrigger = 0);
}
if (! $error)
{
// Log action in ticket logs table
$object->fetch_user($usertoassign);
$log_action = $langs->trans('TicketLogAssignedTo', $object->user->getFullName($langs));
setEventMessages($langs->trans('TicketAssigned'), null, 'mesgs');
header("Location: card.php?track_id=" . $object->track_id . "&action=view");
exit;
} else {
array_push($object->errors, $object->error);
}
$action = 'view';
}
if ($action == 'add_message' && GETPOSTISSET('btn_add_message') && $user->rights->ticket->read) {
$ret = $object->newMessage($user, $action, (GETPOST('private_message', 'alpha') == "on" ? 1 : 0));
if ($ret > 0) {
if (!empty($backtopage)) {
$url = $backtopage;
} else {
$url = 'card.php?action=view&track_id=' . $object->track_id;
}
header("Location: " . $url);
exit;
} else {
setEventMessages($object->error, null, 'errors');
$action = 'presend';
}
}
if ($action == "confirm_close" && GETPOST('confirm', 'alpha') == 'yes' && $user->rights->ticket->write)
{
$object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
if ($object->close($user)) {
setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
} else {
$action = '';
setEventMessages($object->error, $object->errors, 'errors');
}
}
if ($action == "confirm_public_close" && GETPOST('confirm', 'alpha') == 'yes') {
$object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
if ($_SESSION['email_customer'] == $object->origin_email || $_SESSION['email_customer'] == $object->thirdparty->email) {
$object->close($user);
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogClosedBy', $_SESSION['email_customer']);
setEventMessages('<div class="confirm">' . $langs->trans('TicketMarkedAsClosed') . '</div>', null, 'mesgs');
$url = 'card.php?action=view_ticket&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
} else {
setEventMessages($object->error, $object->errors, 'errors');
$action = '';
}
}
if ($action == 'confirm_delete_ticket' && GETPOST('confirm', 'alpha') == "yes" && $user->rights->ticket->delete) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
if ($object->delete($user) > 0) {
setEventMessages('<div class="confirm">' . $langs->trans('TicketDeletedSuccess') . '</div>', null, 'mesgs');
Header("Location: ".DOL_URL_ROOT."/ticket/list.php");
exit;
} else {
$langs->load("errors");
$mesg = '<div class="error">' . $langs->trans($object->error) . '</div>';
$action = '';
}
}
}
// Set parent company
if ($action == 'set_thirdparty' && $user->rights->societe->creer) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$result = $object->setCustomer(GETPOST('editcustomer', 'int'));
$url = 'card.php?action=view&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
exit();
}
}
if ($action == 'set_progression' && $user->rights->ticket->write) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$result = $object->setProgression(GETPOST('progress', 'alpha'));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
if ($action == 'setsubject') {
if ($object->fetch(GETPOST('id', 'int'))) {
if ($action == 'setsubject') {
$object->subject = trim(GETPOST('subject', 'alpha'));
}
if ($action == 'setsubject' && empty($object->subject)) {
$mesg .= ($mesg ? '<br>' : '') . $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject"));
}
if (!$mesg) {
if ($object->update($user) >= 0) {
header("Location: " . $_SERVER['PHP_SELF'] . "?track_id=" . $object->track_id);
exit;
}
$mesg = $object->error;
}
}
}
if ($action == 'confirm_reopen' && $user->rights->ticket->manage && !GETPOST('cancel')) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
// prevent browser refresh from reopening ticket several times
if ($object->fk_statut == Ticket::STATUS_CLOSED) {
$res = $object->setStatut(Ticket::STATUS_ASSIGNED);
if ($res) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogReopen');
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
}
} // Categorisation dans projet
elseif ($action == 'classin' && $user->rights->ticket->write) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$object->setProject(GETPOST('projectid', 'int'));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
} // Categorisation dans contrat
elseif ($action == 'setcontract' && $user->rights->ticket->write) {
if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
$object->setContract(GETPOST('contractid', 'int'));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
} elseif ($action == "set_message" && $user->rights->ticket->manage) {
// altairis: manage cancel button
if (!GETPOST('cancel')) {
$object->fetch('', '', GETPOST('track_id', 'alpha'));
$oldvalue_message = $object->message;
$fieldtomodify = GETPOST('message_initial');
$object->message = $fieldtomodify;
$ret = $object->update($user);
if ($ret > 0) {
$log_action = $langs->trans('TicketInitialMessageModified') . " \n";
// include the Diff class
dol_include_once('/ticket/class/utils_diff.class.php');
// output the result of comparing two files as plain text
$log_action .= Diff::toString(Diff::compare(strip_tags($oldvalue_message), strip_tags($object->message)));
setEventMessages($langs->trans('TicketMessageSuccesfullyUpdated'), null, 'mesgs');
}
}
$action = 'view';
} // Reopen ticket
elseif ($action == 'confirm_set_status' && $user->rights->ticket->write && !GETPOST('cancel')) {
if ($object->fetch(GETPOST('id', 'int'), GETPOST('track_id', 'alpha')) >= 0) {
$new_status = GETPOST('new_status', 'int');
$old_status = $object->fk_statut;
$res = $object->setStatut($new_status);
if ($res) {
// Log action in ticket logs table
$log_action = $langs->trans('TicketLogStatusChanged', $langs->transnoentities($object->statuts_short[$old_status]), $langs->transnoentities($object->statuts_short[$new_status]));
$url = 'card.php?action=view&track_id=' . $object->track_id;
header("Location: " . $url);
exit();
}
}
}
// Action to update one extrafield
if ($action == "update_extras" && ! empty($permissiontoadd))
{
$object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
$attributekey = GETPOST('attribute', 'alpha');
$attributekeylong = 'options_'.$attributekey;
$object->array_options['options_'.$attributekey] = GETPOST($attributekeylong, ' alpha');
$result = $object->insertExtraFields(empty($triggermodname)?'':$triggermodname, $user);
if ($result > 0)
{
setEventMessages($langs->trans('RecordSaved'), null, 'mesgs');
$action = 'view';
}
else
{
setEventMessages($object->error, $object->errors, 'errors');
$action = 'edit_extras';
}
}
if ($action == "change_property" && GETPOST('btn_update_ticket_prop', 'alpha') && $user->rights->ticket->write)
{
$object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha'));
$object->type_code = GETPOST('update_value_type', 'aZ09');
$object->severity_code = GETPOST('update_value_severity', 'aZ09');
$object->category_code = GETPOST('update_value_category', 'aZ09');
$ret = $object->update($user);
if ($ret > 0) {
$log_action = $langs->trans('TicketLogPropertyChanged', $oldvalue_label, $newvalue_label);
setEventMessages($langs->trans('TicketUpdated'), null, 'mesgs');
}
$action = 'view';
}
$permissiondellink = $user->rights->ticket->write;
include DOL_DOCUMENT_ROOT.'/core/actions_dellink.inc.php'; // Must be include, not include_once
// Actions to build doc
$upload_dir = $conf->ticket->dir_output;
$permissioncreate = $user->rights->ticket->write;
include DOL_DOCUMENT_ROOT.'/core/actions_builddoc.inc.php';
// Actions to send emails
$trigger_name='TICKET_SENTBYMAIL';
$paramname='id';
$autocopy='MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add
$trackid='tic'.$object->id;
include DOL_DOCUMENT_ROOT.'/core/actions_sendmails.inc.php';
// Set $action to correct value for the case we used presend action to add a message
if (GETPOSTISSET('actionbis') && $action == 'presend') $action = 'presend_addmessage';
/*
* View
*/
$userstat = new User($db);
$form = new Form($db);
$formticket = new FormTicket($db);
if (! empty($conf->projet->enabled)) $formproject = new FormProjets($db);
$help_url = 'FR:DocumentationModuleTicket';
$page_title = $actionobject->getTitle($action);
llxHeader('', $page_title, $help_url);
if ($action == 'create' || $action == 'presend')
{
$formticket = new FormTicket($db);
print load_fiche_titre($langs->trans('NewTicket'), '', 'title_ticket');
$formticket->withfromsocid = $socid ? $socid : $user->societe_id;
$formticket->withfromcontactid = $contactid ? $contactid : '';
$formticket->withtitletopic = 1;
$formticket->withnotifytiersatcreate = ($notifyTiers?1:0);
$formticket->withusercreate = 1;
$formticket->withref = 1;
$formticket->fk_user_create = $user->id;
$formticket->withfile = 2;
$formticket->withextrafields = 1;
$formticket->param = array('origin' => GETPOST('origin'), 'originid' => GETPOST('originid'));
if (empty($defaultref)) {
$defaultref = '';
}
$formticket->showForm(1);
}
if (empty($action) || $action == 'view' || $action == 'addlink' || $action == 'dellink' || $action == 'presend' || $action == 'presend_addmessage' || $action == 'close' || $action == 'delete' || $action == 'editcustomer' || $action == 'progression' || $action == 'reopen'
|| $action == 'editsubject' || $action == 'edit_extras' || $action == 'update_extras' || $action == 'edit_extrafields' || $action == 'set_extrafields' || $action == 'classify' || $action == 'sel_contract' || $action == 'edit_message_init' || $action == 'set_status' || $action == 'dellink')
{
if ($res > 0)
{
// or for unauthorized internals users
if (!$user->societe_id && ($conf->global->TICKET_LIMIT_VIEW_ASSIGNED_ONLY && $object->fk_user_assign != $user->id) && !$user->rights->ticket->manage) {
accessforbidden('', 0, 1);
}
// Confirmation close
if ($action == 'close') {
print $form->formconfirm($url_page_current . "?track_id=" . $object->track_id, $langs->trans("CloseATicket"), $langs->trans("ConfirmCloseAticket"), "confirm_close", '', '', 1);
if ($ret == 'html') {
print '<br>';
}
}
// Confirmation delete
if ($action == 'delete') {
print $form->formconfirm($url_page_current . "?track_id=" . $object->track_id, $langs->trans("Delete"), $langs->trans("ConfirmDeleteTicket"), "confirm_delete_ticket", '', '', 1);
}
// Confirm reopen
if ($action == 'reopen') {
print $form->formconfirm($url_page_current . '?track_id=' . $object->track_id, $langs->trans('ReOpen'), $langs->trans('ConfirmReOpenTicket'), 'confirm_reopen', '', '', 1);
}
// Confirmation status change
if ($action == 'set_status') {
$new_status = GETPOST('new_status');
//var_dump($url_page_current . "?track_id=" . $object->track_id);
print $form->formconfirm($url_page_current . "?track_id=" . $object->track_id . "&new_status=" . GETPOST('new_status'), $langs->trans("TicketChangeStatus"), $langs->trans("TicketConfirmChangeStatus", $langs->transnoentities($object->statuts_short[$new_status])), "confirm_set_status", '', '', 1);
}
// project info
if ($projectid) {
$projectstat = new Project($db);
if ($projectstat->fetch($projectid) > 0) {
$projectstat->fetch_thirdparty();
// To verify role of users
//$userAccess = $object->restrictedProjectArea($user,'read');
$userWrite = $projectstat->restrictedProjectArea($user, 'write');
//$userDelete = $object->restrictedProjectArea($user,'delete');
//print "userAccess=".$userAccess." userWrite=".$userWrite." userDelete=".$userDelete;
$head = project_prepare_head($projectstat);
dol_fiche_head($head, 'ticket', $langs->trans("Project"), 0, ($projectstat->public ? 'projectpub' : 'project'));
/*
* Projet synthese pour rappel
*/
print '<table class="border" width="100%">';
$linkback = '<a href="' . DOL_URL_ROOT . '/projet/list.php?restore_lastsearch_values=1">' . $langs->trans("BackToList") . '</a>';
// Ref
print '<tr><td width="30%">' . $langs->trans('Ref') . '</td><td colspan="3">';
// Define a complementary filter for search of next/prev ref.
if (!$user->rights->projet->all->lire) {
$objectsListId = $projectstat->getProjectsAuthorizedForUser($user, $mine, 0);
$projectstat->next_prev_filter = " rowid in (" . (count($objectsListId) ? join(',', array_keys($objectsListId)) : '0') . ")";
}
print $form->showrefnav($projectstat, 'ref', $linkback, 1, 'ref', 'ref', '');
print '</td></tr>';
// Label
print '<tr><td>' . $langs->trans("Label") . '</td><td>' . $projectstat->title . '</td></tr>';
// Customer
print "<tr><td>" . $langs->trans("ThirdParty") . "</td>";
print '<td colspan="3">';
if ($projectstat->thirdparty->id > 0) {
print $projectstat->thirdparty->getNomUrl(1);
} else {
print ' ';
}
print '</td></tr>';
// Visibility
print '<tr><td>' . $langs->trans("Visibility") . '</td><td>';
if ($projectstat->public) {
print $langs->trans('SharedProject');
} else {
print $langs->trans('PrivateProject');
}
print '</td></tr>';
// Statut
print '<tr><td>' . $langs->trans("Status") . '</td><td>' . $projectstat->getLibStatut(4) . '</td></tr>';
print "</table>";
print '</div>';
} else {
print "ErrorRecordNotFound";
}
} elseif ($socid > 0) {
$object->fetch_thirdparty();
$head = societe_prepare_head($object->thirdparty);
dol_fiche_head($head, 'ticket', $langs->trans("ThirdParty"), 0, 'company');
dol_banner_tab($object->thirdparty, 'socid', '', ($user->societe_id ? 0 : 1), 'rowid', 'nom');
dol_fiche_end();
}
if (!$user->societe_id && $conf->global->TICKET_LIMIT_VIEW_ASSIGNED_ONLY) {
$object->next_prev_filter = "te.fk_user_assign = '" . $user->id . "'";
} elseif ($user->societe_id > 0) {
$object->next_prev_filter = "te.fk_soc = '" . $user->societe_id . "'";
}
$head = ticket_prepare_head($object);
dol_fiche_head($head, 'tabTicket', $langs->trans("Ticket"), -1, 'ticket');
$morehtmlref ='<div class="refidno">';
$morehtmlref.= $object->subject;
// Author
if ($object->fk_user_create > 0) {
$morehtmlref .= '<br>' . $langs->trans("CreatedBy") . ' : ';
$langs->load("users");
$fuser = new User($db);
$fuser->fetch($object->fk_user_create);
$morehtmlref .= $fuser->getNomUrl(0);
}
if (!empty($object->origin_email)) {
$morehtmlref .= '<br>' . $langs->trans("CreatedBy") . ' : ';
$morehtmlref .= dol_escape_htmltag($object->origin_email) . ' <small>(' . $langs->trans("TicketEmailOriginIssuer") . ')</small>';
}
// Thirdparty
if (! empty($conf->societe->enabled))
{
$morehtmlref.='<br>'.$langs->trans('ThirdParty') . ' ';
if ($action != 'editcustomer' && $object->fk_statut < 8 && !$user->societe_id && $user->rights->ticket->write) {
$morehtmlref.='<a href="' . $url_page_current . '?action=editcustomer&track_id=' . $object->track_id . '">' . img_edit($langs->transnoentitiesnoconv('Edit'), 0) . '</a> : ';
}
if ($action == 'editcustomer') {
$morehtmlref.=$form->form_thirdparty($url_page_current . '?track_id=' . $object->track_id, $object->socid, 'editcustomer', '', 1, 0, 0, array(), 1);
} else {
$morehtmlref.=$form->form_thirdparty($url_page_current . '?track_id=' . $object->track_id, $object->socid, 'none', '', 1, 0, 0, array(), 1);
}
}
// Project
if (! empty($conf->projet->enabled))
{
$langs->load("projects");
$morehtmlref.='<br>'.$langs->trans('Project');
if ($user->rights->ticket->write)
{
if ($action != 'classify')
$morehtmlref.='<a href="' . $_SERVER['PHP_SELF'] . '?action=classify&id=' . $object->id . '">' . img_edit($langs->transnoentitiesnoconv('SetProject')) . '</a>';
$morehtmlref.=' : ';
if ($action == 'classify') {
//$morehtmlref.=$form->form_project($_SERVER['PHP_SELF'] . '?id=' . $object->id, $object->socid, $object->fk_project, 'projectid', 0, 0, 1, 1);
$morehtmlref.='<form method="post" action="'.$_SERVER['PHP_SELF'].'?id='.$object->id.'">';
$morehtmlref.='<input type="hidden" name="action" value="classin">';
$morehtmlref.='<input type="hidden" name="token" value="'.$_SESSION['newtoken'].'">';
$morehtmlref.=$formproject->select_projects($object->socid, $object->fk_project, 'projectid', 0, 0, 1, 0, 1, 0, 0, '', 1);
$morehtmlref.='<input type="submit" class="button valignmiddle" value="'.$langs->trans("Modify").'">';
$morehtmlref.='</form>';
} else {
$morehtmlref.=$form->form_project($_SERVER['PHP_SELF'] . '?id=' . $object->id, $object->socid, $object->fk_project, 'none', 0, 0, 0, 1);
}
} else {
if (! empty($object->fk_project)) {
$proj = new Project($db);
$proj->fetch($object->fk_project);
$morehtmlref.=$proj->getNomUrl(1);
} else {
$morehtmlref.='';
}
}
}
$morehtmlref.='</div>';
$linkback = '<a href="' . DOL_URL_ROOT. '/ticket/list.php?restore_lastsearch_values=1"><strong>' . $langs->trans("BackToList") . '</strong></a> ';
dol_banner_tab($object, 'ref', $linkback, ($user->societe_id ? 0 : 1), 'ref', 'ref', $morehtmlref);
print '<div class="fichecenter">';
print '<div class="fichehalfleft">';
print '<div class="underbanner clearboth"></div>';
print '<table class="border tableforfield centpercent">';
// Track ID
print '<tr><td class="titlefield">' . $langs->trans("TicketTrackId") . '</td><td>';
if (!empty($object->track_id)) {
if (empty($object->ref)) {
$object->ref = $object->id;
print $form->showrefnav($object, 'id', $linkback, 1, 'rowid', 'track_id');
} else {
print $object->track_id;
}
} else {
print $langs->trans('None');
}
print '</td></tr>';
// Subject
print '<tr><td>';
print $form->editfieldkey("Subject", 'subject', $object->subject, $object, $user->rights->ticket->write && !$user->societe_id, 'string');
print '</td><td>';
print $form->editfieldval("Subject", 'subject', $object->subject, $object, $user->rights->ticket->write && !$user->societe_id, 'string');
print '</td></tr>';
// Creation date
print '<tr><td>' . $langs->trans("DateCreation") . '</td><td>';
print dol_print_date($object->datec, 'dayhour');
print ' - '.$langs->trans("TimeElapsedSince").': '.'<i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->datec, 60)).'</i>';
print '</td></tr>';
// Read date
print '<tr><td>' . $langs->trans("TicketReadOn") . '</td><td>';
if (!empty($object->date_read)) {
print dol_print_date($object->date_read, 'dayhour');
print ' - '.$langs->trans("TicketTimeToRead").': <i>'.convertSecondToTime(roundUpToNextMultiple($object->date_read - $object->datec, 60)).'</i>';
print ' - '.$langs->trans("TimeElapsedSince").': '.'<i>'.convertSecondToTime(roundUpToNextMultiple($now - $object->date_read, 60)).'</i>';
}
print '</td></tr>';
// Close date
print '<tr><td>' . $langs->trans("TicketCloseOn") . '</td><td>';
if (!empty($object->date_close)) {
print dol_print_date($object->date_close, 'dayhour');
}
print '</td></tr>';
// User assigned
print '<tr><td>' . $langs->trans("AssignedTo") . '</td><td>';
if ($object->fk_user_assign > 0) {
$userstat->fetch($object->fk_user_assign);
print $userstat->getNomUrl(1);
} else {
print $langs->trans('None');
}
// Show user list to assignate one if status is "read"
if (GETPOST('set', 'alpha') == "assign_ticket" && $object->fk_statut < 8 && !$user->societe_id && $user->rights->ticket->write) {
print '<form method="post" name="ticket" enctype="multipart/form-data" action="' . $url_page_current . '">';
print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
print '<input type="hidden" name="action" value="assign_user">';
print '<input type="hidden" name="track_id" value="' . $object->track_id . '">';
print '<label for="fk_user_assign">' . $langs->trans("AssignUser") . '</label> ';
print $form->select_dolusers($user->id, 'fk_user_assign', 1);
print ' <input class="button" type="submit" name="btn_assign_user" value="' . $langs->trans("Validate") . '" />';
print '</form>';
}
if ($object->fk_statut < 8 && GETPOST('set', 'alpha') != "assign_ticket" && $user->rights->ticket->manage) {
print '<a href="' . $url_page_current . '?track_id=' . $object->track_id . '&action=view&set=assign_ticket">' . img_picto('', 'edit') . ' ' . $langs->trans('Modify') . '</a>';
}
print '</td></tr>';
// Progression
print '<tr><td>';
print '<table class="nobordernopadding" width="100%"><tr><td class="nowrap">';
print $langs->trans('Progression') . '</td><td class="left">';
print '</td>';
if ($action != 'progression' && $object->fk_statut < 8 && !$user->societe_id) {
print '<td class="right"><a href="' . $url_page_current . '?action=progression&track_id=' . $object->track_id . '">' . img_edit($langs->trans('Modify')) . '</a></td>';
}
print '</tr></table>';
print '</td><td colspan="5">';
if ($user->rights->ticket->write && $action == 'progression') {
print '<form action="' . $url_page_current . '" method="post">';
print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
print '<input type="hidden" name="track_id" value="' . $track_id . '">';
print '<input type="hidden" name="action" value="set_progression">';
print '<input type="text" class="flat" size="20" name="progress" value="' . $object->progress . '">';
print ' <input type="submit" class="button" value="' . $langs->trans('Modify') . '">';
print '</form>';
} else {
print($object->progress > 0 ? $object->progress : '0') . '%';
}
print '</td>';
print '</tr>';
// Timing (Duration sum of linked fichinter)
if ($conf->fichinter->enabled)
{
$object->fetchObjectLinked();
$num = count($object->linkedObjects);
$timing = 0;
if ($num) {
foreach ($object->linkedObjects as $objecttype => $objects) {
if ($objecttype = "fichinter") {
foreach ($objects as $fichinter) {
$timing += $fichinter->duration;
}
}
}
}
print '<tr><td valign="top">';
print $form->textwithpicto($langs->trans("TicketDurationAuto"), $langs->trans("TicketDurationAutoInfos"), 1);
print '</td><td>';
print convertSecondToTime($timing, 'all', $conf->global->MAIN_DURATION_OF_WORKDAY);
print '</td></tr>';
}
// Other attributes
include DOL_DOCUMENT_ROOT . '/core/tpl/extrafields_view.tpl.php';
print '</table>';
// Fin colonne gauche et début colonne droite
print '</div><div class="fichehalfright"><div class="ficheaddleft">';
// View Original message
$actionobject->viewTicketOriginalMessage($user, $action, $object);
// Classification of ticket
print '<form method="post" name="formticketproperties" action="' . $url_page_current . '">';
print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
print '<input type="hidden" name="action" value="change_property">';
print '<input type="hidden" name="property" value="' . $property['dict'] . '">';
print '<input type="hidden" name="track_id" value="' . $track_id . '">';
print '<div class="div-table-responsive-no-min">'; // You can use div-table-responsive-no-min if you dont need reserved height for your table
print '<table class="border centpercent margintable">';
print '<tr class="liste_titre">';
print '<td>';
print $langs->trans('Properties');
print '</td>';
print '<td>';
if (GETPOST('set', 'alpha') == 'properties' && $user->rights->ticket->write) {
print '<input class="button" type="submit" name="btn_update_ticket_prop" value="' . $langs->trans("Modify") . '" />';
}
else {
// Button to edit Properties
if ($object->fk_statut < 5 && $user->rights->ticket->write) {
print '<a href="card.php?track_id=' . $object->track_id . '&action=view&set=properties">' . img_edit($langs->trans('Modify')) . '</a>';
}
}
print '</td>';
print '</tr>';
if (GETPOST('set', 'alpha') == 'properties' && $user->rights->ticket->write) {
print '<tr>';
// Type
print '<td class="titlefield">';
print $langs->trans('TicketChangeType');
print '</td><td>';
print $formticket->selectTypesTickets($object->type_code, 'update_value_type', '', 2);
print '</td>';
print '</tr>';
// Group
print '<tr>';
print '<td>';
print $langs->trans('TicketChangeCategory');
print '</td><td>';
print $formticket->selectGroupTickets($object->category_code, 'update_value_category', '', 2);
print '</td>';
print '</tr>';
// Severity
print '<tr>';
print '<td>';
print $langs->trans('TicketChangeSeverity');
print '</td><td>';
print $formticket->selectSeveritiesTickets($object->severity_code, 'update_value_severity', '', 2);
print '</td>';
print '</tr>';
} else {
// Type
print '<tr><td class="titlefield">' . $langs->trans("Type") . '</td><td>';
print $langs->getLabelFromKey($db, $object->type_code, 'c_ticket_type', 'code', 'label');
print '</td></tr>';
// Group
print '<tr><td>' . $langs->trans("TicketGroup") . '</td><td>';
print $langs->getLabelFromKey($db, $object->category_code, 'c_ticket_category', 'code', 'label');
print '</td></tr>';
// Severity
print '<tr><td>' . $langs->trans("TicketSeverity") . '</td><td>';
print $langs->getLabelFromKey($db, $object->severity_code, 'c_ticket_severity', 'code', 'label');
print '</td></tr>';
}
print '</table>'; // End table actions
print '</div>';
print '</form>';
// Display navbar with links to change ticket status
print '<!-- navbar with status -->';
if (!$user->societe_id && $user->rights->ticket->write && $object->fk_status < 8 && GETPOST('set') !== 'properties') {
$actionobject->viewStatusActions($object);
}
if (! empty($conf->global->MAIN_DISABLE_CONTACTS_TAB))
{
print load_fiche_titre($langs->trans('Contacts'), '', 'title_companies.png');
print '<div class="div-table-responsive-no-min">';
print '<div class="tagtable centpercent noborder allwidth">';
print '<div class="tagtr liste_titre">';
print '<div class="tagtd">' . $langs->trans("Source") . '</div>
<div class="tagtd">' . $langs->trans("Company") . '</div>
<div class="tagtd">' . $langs->trans("Contacts") . '</div>
<div class="tagtd">' . $langs->trans("ContactType") . '</div>
<div class="tagtd">' . $langs->trans("Phone") . '</div>
<div class="tagtd center">' . $langs->trans("Status") . '</div>';
print '</div><!-- tagtr -->';
// Contact list
$companystatic = new Societe($db);
$contactstatic = new Contact($db);
$userstatic = new User($db);
foreach (array('internal', 'external') as $source) {
$tmpobject = $object;
$tab = $tmpobject->listeContact(-1, $source);
$num = count($tab);
$i = 0;
while ($i < $num) {
$var = !$var;
print '<div class="tagtr ' . ($var ? 'pair' : 'impair') . '">';
print '<div class="tagtd left">';
if ($tab[$i]['source'] == 'internal') {
echo $langs->trans("User");
}
if ($tab[$i]['source'] == 'external') {
echo $langs->trans("ThirdPartyContact");
}
print '</div>';
print '<div class="tagtd left">';
if ($tab[$i]['socid'] > 0) {
$companystatic->fetch($tab[$i]['socid']);
echo $companystatic->getNomUrl(1);
}
if ($tab[$i]['socid'] < 0) {
echo $conf->global->MAIN_INFO_SOCIETE_NOM;
}
if (!$tab[$i]['socid']) {
echo ' ';
}
print '</div>';
print '<div class="tagtd">';
if ($tab[$i]['source'] == 'internal') {
if ($userstatic->fetch($tab[$i]['id'])) {
print $userstatic->getNomUrl(1);
}
}
if ($tab[$i]['source'] == 'external') {
if ($contactstatic->fetch($tab[$i]['id'])) {
print $contactstatic->getNomUrl(1);
}
}
print ' </div>
<div class="tagtd">' . $tab[$i]['libelle'] . '</div>';
print '<div class="tagtd">';
print dol_print_phone($tab[$i]['phone'], '', '', '', 'AC_TEL').'<br>';
if (! empty($tab[$i]['phone_perso'])) {
//print img_picto($langs->trans('PhonePerso'),'object_phoning.png','',0,0,0).' ';
print '<br>'.dol_print_phone($tab[$i]['phone_perso'], '', '', '', 'AC_TEL').'<br>';
}
if (! empty($tab[$i]['phone_mobile'])) {
//print img_picto($langs->trans('PhoneMobile'),'object_phoning.png','',0,0,0).' ';
print dol_print_phone($tab[$i]['phone_mobile'], '', '', '', 'AC_TEL').'<br>';
}
print '</div>';
print '<div class="tagtd center">';
if ($object->statut >= 0) {
echo '<a href="contact.php?track_id=' . $object->track_id . '&action=swapstatut&ligne=' . $tab[$i]['rowid'] . '">';
}
if ($tab[$i]['source'] == 'internal') {
$userstatic->id = $tab[$i]['id'];
$userstatic->lastname = $tab[$i]['lastname'];
$userstatic->firstname = $tab[$i]['firstname'];
echo $userstatic->LibStatut($tab[$i]['statuscontact'], 3);
}
if ($tab[$i]['source'] == 'external') {
$contactstatic->id = $tab[$i]['id'];
$contactstatic->lastname = $tab[$i]['lastname'];
$contactstatic->firstname = $tab[$i]['firstname'];
echo $contactstatic->LibStatut($tab[$i]['statuscontact'], 3);
}
if ($object->statut >= 0) {
echo '</a>';
}
print '</div>';
print '</div><!-- tagtr -->';
$i++;
}
}
print '</div><!-- contact list -->';
print '</div>';
}
print '</div></div></div>';
print '<div style="clear:both"></div>';
dol_fiche_end();
// Buttons for actions
if ($action != 'presend' && $action != 'presend_addmessage' && $action != 'editline') {
print '<div class="tabsAction">'."\n";
$parameters=array();
$reshook=$hookmanager->executeHooks('addMoreActionsButtons', $parameters, $object, $action); // Note that $action and $object may have been modified by hook
if ($reshook < 0) setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
if (empty($reshook))
{
// Show link to add a message (if read and not closed)
if ($object->fk_statut < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage") {
print '<div class="inline-block divButAction"><a class="butAction" href="card.php?track_id=' . $object->track_id . '&action=presend_addmessage&mode=init">' . $langs->trans('TicketAddMessage') . '</a></div>';
}
// Link to create an intervention
// socid is needed otherwise fichinter ask it and forgot origin after form submit :\
if (!$object->fk_soc && $user->rights->ficheinter->creer) {
print '<div class="inline-block divButAction"><a class="butActionRefused classfortooltip" href="#" title="' . $langs->trans('UnableToCreateInterIfNoSocid') . '">' . $langs->trans('TicketAddIntervention') . '</a></div>';
}
if ($object->fk_soc > 0 && $object->fk_statut < Ticket::STATUS_CLOSED && $user->rights->ficheinter->creer) {
print '<div class="inline-block divButAction"><a class="butAction" href="' . dol_buildpath('/fichinter/card.php', 1) . '?action=create&socid=' . $object->fk_soc . '&origin=ticket_ticket&originid=' . $object->id . '">' . $langs->trans('TicketAddIntervention') . '</a></div>';
}
// Close ticket if statut is read
if ($object->fk_statut > 0 && $object->fk_statut < Ticket::STATUS_CLOSED && $user->rights->ticket->write) {
print '<div class="inline-block divButAction"><a class="butAction" href="card.php?track_id=' . $object->track_id . '&action=close">' . $langs->trans('CloseTicket') . '</a></div>';
}
// Re-open ticket
if (!$user->socid && $object->fk_statut == Ticket::STATUS_CLOSED && !$user->societe_id) {
print '<div class="inline-block divButAction"><a class="butAction" href="card.php?track_id=' . $object->track_id . '&action=reopen">' . $langs->trans('ReOpen') . '</a></div>';
}
// Delete ticket
if ($user->rights->ticket->delete && ! $user->societe_id) {
print '<div class="inline-block divButAction"><a class="butActionDelete" href="card.php?track_id=' . $object->track_id . '&action=delete">' . $langs->trans('Delete') . '</a></div>';
}
}
print '</div>'."\n";
}
// Select mail models is same action as presend
if (GETPOST('modelselected')) {
$action = 'presend';
}
// Set $action to correct value for the case we used presend action to add a message
if (GETPOSTISSET('actionbis') && $action == 'presend') $action = 'presend_addmessage';
if ($action != 'presend' && $action != 'presend_addmessage')
{
print '<div class="fichecenter"><div class="fichehalfleft">';
print '<a name="builddoc"></a>'; // ancre
// Show links to link elements
$linktoelem = $form->showLinkToObjectBlock($object, null, array('ticket'));
$somethingshown = $form->showLinkedObjectBlock($object, $linktoelem);
print '</div><div class="fichehalfright"><div class="ficheaddleft">';
// List of actions on element
include_once DOL_DOCUMENT_ROOT . '/core/class/html.formactions.class.php';
$formactions = new FormActions($db);
$somethingshown = $formactions->showactions($object, 'ticket', $socid, 1);
print '</div></div></div>';
}
else
{
$action='add_message'; // action to use to post the message
$modelmail='ticket_send';
// Substitution array
$morehtmlright='';
$help="";
$substitutionarray=array();
if ($object->fk_soc > 0) {
$object->fetch_thirdparty();
$substitutionarray['__THIRDPARTY_NAME__'] = $object->thirdparty->name;
}
$substitutionarray['__SIGNATURE__'] = $user->signature;
$substitutionarray['__TICKET_TRACKID__'] = $object->track_id;
$substitutionarray['__TICKET_REF__'] = $object->ref;
$substitutionarray['__TICKET_SUBJECT__'] = $object->subject;
$substitutionarray['__TICKET_TYPE__'] = $object->type_code;
$substitutionarray['__TICKET_SEVERITY__'] = $object->severity_code;
$substitutionarray['__TICKET_CATEGORY__'] = $object->category_code; // For backward compatibility
$substitutionarray['__TICKET_ANALYTIC_CODE__'] = $object->category_code;
$substitutionarray['__TICKET_MESSAGE__'] = $object->message;
$substitutionarray['__TICKET_PROGRESSION__'] = $object->progress;
if ($object->fk_user_assign > 0) {
$userstat->fetch($object->fk_user_assign);
$substitutionarray['__TICKET_USER_ASSIGN__'] = dolGetFirstLastname($userstat->firstname, $userstat->lastname);
}
if ($object->fk_user_create > 0) {
$userstat->fetch($object->fk_user_create);
$substitutionarray['__TICKET_USER_CREATE__'] = dolGetFirstLastname($userstat->firstname, $userstat->lastname);
}
foreach ($substitutionarray as $key => $val) {
$help.=$key.' -> '.$langs->trans($val).'<br>';
}
$morehtmlright.=$form->textwithpicto($langs->trans("TicketMessageSubstitutionReplacedByGenericValues"), $help);
print '<div>';
print load_fiche_titre($langs->trans('TicketAddMessage'), $morehtmlright, 'messages@ticket');
print '<hr>';
// Define output language
$outputlangs = $langs;
$newlang = '';
if ($conf->global->MAIN_MULTILANGS && empty($newlang) && ! empty($_REQUEST['lang_id'])) {
$newlang = $_REQUEST['lang_id'];
}
if ($conf->global->MAIN_MULTILANGS && empty($newlang)) {
$newlang = $object->default_lang;
}
$formticket = new FormTicket($db);
$formticket->action = $action;
$formticket->track_id = $object->track_id;
$formticket->id = $object->id;
$formticket->withfile = 2;
$formticket->withcancel = 1;
$formticket->param = array('fk_user_create' => $user->id);
$formticket->param['langsmodels']=(empty($newlang)?$langs->defaultlang:$newlang);
// Tableau des parametres complementaires du post
$formticket->param['models']=$modelmail;
$formticket->param['models_id']=GETPOST('modelmailselected', 'int');
//$formticket->param['socid']=$object->fk_soc;
$formticket->param['returnurl']=$_SERVER["PHP_SELF"].'?track_id='.$object->track_id;
$formticket->withsubstit = 1;
$formticket->substit = $substitutionarray;
$formticket->showMessageForm('100%');
print '</div>';
}
}
}
// End of page
llxFooter();
$db->close();