?i»?
Current Path : /home/scgforma/www/soctest/htdocs/public/ticket/ |
Current File : /home/scgforma/www/soctest/htdocs/public/ticket/view.php |
<?php /* Copyright (C) 2013-2016 Jean-François FERRY <hello@librethic.io> * Copyright (C) 2018 Frédéric France <frederic.france@netlogic.fr> * * This program is free software; you can redistribute it and/or modify * it under the terms of the GNU General Public License as published by * the Free Software Foundation; either version 3 of the License, or * (at your option) any later version. * * This program is distributed in the hope that it will be useful, * but WITHOUT ANY WARRANTY; without even the implied warranty of * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the * GNU General Public License for more details. * * You should have received a copy of the GNU General Public License * along with this program. If not, see <http://www.gnu.org/licenses/>. */ /** * \file htdocs/public/ticket/view.php * \ingroup ticket * \brief Public file to add and manage ticket */ if (!defined('NOCSRFCHECK')) { define('NOCSRFCHECK', '1'); } // Do not check anti CSRF attack test if (!defined('NOREQUIREMENU')) { define('NOREQUIREMENU', '1'); } // If there is no need to load and show top and left menu if (!defined("NOLOGIN")) { define("NOLOGIN", '1'); } // If this page is public (can be called outside logged session) require '../../main.inc.php'; require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php'; require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php'; require_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php'; require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php'; require_once DOL_DOCUMENT_ROOT.'/core/lib/security.lib.php'; require_once DOL_DOCUMENT_ROOT.'/core/lib/company.lib.php'; require_once DOL_DOCUMENT_ROOT.'/core/lib/payments.lib.php'; // Load translation files required by the page $langs->loadLangs(array("companies","other","ticket")); // Get parameters $track_id = GETPOST('track_id', 'alpha'); $cancel = GETPOST('cancel', 'alpha'); $action = GETPOST('action', 'aZ09'); $email = GETPOST('email', 'alpha'); if (GETPOST('btn_view_ticket')) { unset($_SESSION['email_customer']); } if (isset($_SESSION['email_customer'])) { $email = $_SESSION['email_customer']; } $object = new ActionsTicket($db); /* * Actions */ if ($cancel) { if (! empty($backtopage)) { header("Location: ".$backtopage); exit; } $action='view_ticket'; } if ($action == "view_ticket" || $action == "presend" || $action == "close" || $action == "confirm_public_close" || $action == "add_message") { $error = 0; $display_ticket = false; if (!strlen($track_id)) { $error++; array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("TicketTrackId"))); $action = ''; } if (!strlen($email)) { $error++; array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Email"))); $action = ''; } else { if (!isValidEmail($email)) { $error++; array_push($object->errors, $langs->trans("ErrorEmailInvalid")); $action = ''; } } if (!$error) { $ret = $object->fetch('', '', $track_id); if ($ret && $object->dao->id > 0) { // Check if emails provided is the one of author $emailofticket = CMailFile::getValidAddress($object->dao->origin_email, 2); if ($emailofticket == $email) { $display_ticket = true; $_SESSION['email_customer'] = $email; } // Check if emails provided is inside list of contacts else { $contacts = $object->dao->liste_contact(-1, 'external'); foreach ($contacts as $contact) { if ($contact['email'] == $email) { $display_ticket = true; $_SESSION['email_customer'] = $email; break; } else { $display_ticket = false; } } } // Check email of thirdparty of ticket if ($object->dao->fk_soc > 0 || $object->dao->socid > 0) { $object->dao->fetch_thirdparty(); if ($email == $object->dao->thirdparty->email) { $display_ticket = true; $_SESSION['email_customer'] = $email; } } // Check if email is email of creator if ($object->dao->fk_user_create > 0) { $tmpuser = new User($db); $tmpuser->fetch($object->dao->fk_user_create); if ($email == $tmpuser->email) { $display_ticket = true; $_SESSION['email_customer'] = $email; } } // Check if email is email of creator if ($object->dao->fk_user_assign > 0 && $object->dao->fk_user_assign != $object->dao->fk_user_create) { $tmpuser = new User($db); $tmpuser->fetch($object->dao->fk_user_assign); if ($email == $tmpuser->email) { $display_ticket = true; $_SESSION['email_customer'] = $email; } } } else { $error++; array_push($object->errors, $langs->trans("ErrorTicketNotFound", $track_id)); $action = ''; } } if (! $error && $action == 'confirm_public_close' && $display_ticket) { if ($object->dao->close($user)) { setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs'); $url = 'view.php?action=view_ticket&track_id=' . GETPOST('track_id', 'alpha'); header("Location: " . $url); } else { $action = ''; setEventMessages($object->error, $object->errors, 'errors'); } } if (! $error && $action == "add_message" && $display_ticket && GETPOSTISSET('btn_add_message')) { // TODO Add message... $ret = $object->dao->newMessage($user, $action, 0); if (! $error) { $action = 'view_ticket'; } } if ($error || $errors) { setEventMessages($object->error, $object->errors, 'errors'); if ($action == "add_message") { $action = 'presend'; } else { $action = ''; } } } //var_dump($action); //$object->doActions($action); // Actions to send emails (for ticket, we need to manage the addfile and removefile only) $trigger_name='TICKET_SENTBYMAIL'; $paramname='id'; $autocopy='MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add $trackid='tic'.$object->id; include DOL_DOCUMENT_ROOT.'/core/actions_sendmails.inc.php'; /* * View */ $form = new Form($db); $formticket = new FormTicket($db); if (!$conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) { print '<div class="error">' . $langs->trans('TicketPublicInterfaceForbidden') . '</div>'; $db->close(); exit(); } $arrayofjs = array(); $arrayofcss = array('/ticket/css/styles.css.php'); llxHeaderTicket($langs->trans("Tickets"), "", 0, 0, $arrayofjs, $arrayofcss); print '<div style="margin: 0 auto;" class="ticketpublicarea">'; if ($action == "view_ticket" || $action == "presend" || $action == "close" || $action == "confirm_public_close") { if ($display_ticket) { // Confirmation close if ($action == 'close') { print $form->formconfirm($_SERVER["PHP_SELF"] . "?track_id=" . $track_id, $langs->trans("CloseATicket"), $langs->trans("ConfirmCloseAticket"), "confirm_public_close", '', '', 1); } print '<div id="form_view_ticket">'; print '<table class="border" style="width:100%">'; // Ref print '<tr><td class="titlefield">' . $langs->trans("Ref") . '</td><td>'; print $object->dao->ref; print '</td></tr>'; // Tracking ID print '<tr><td>' . $langs->trans("TicketTrackId") . '</td><td>'; print $object->dao->track_id; print '</td></tr>'; // Subject print '<tr><td>' . $langs->trans("Subject") . '</td><td>'; print $object->dao->subject; print '</td></tr>'; // Statut print '<tr><td>' . $langs->trans("Status") . '</td><td>'; print $object->dao->getLibStatut(2); print '</td></tr>'; // Type print '<tr><td>' . $langs->trans("Type") . '</td><td>'; print $object->dao->type_label; print '</td></tr>'; // Category print '<tr><td>' . $langs->trans("Category") . '</td><td>'; print $object->dao->category_label; print '</td></tr>'; // Severity print '<tr><td>' . $langs->trans("Severity") . '</td><td>'; print $object->dao->severity_label; print '</td></tr>'; // Creation date print '<tr><td>' . $langs->trans("DateCreation") . '</td><td>'; print dol_print_date($object->dao->datec, 'dayhour'); print '</td></tr>'; // Author print '<tr><td>' . $langs->trans("Author") . '</td><td>'; if ($object->dao->fk_user_create > 0) { $langs->load("users"); $fuser = new User($db); $fuser->fetch($object->dao->fk_user_create); print $fuser->getFullName($langs); } else { print dol_escape_htmltag($object->dao->origin_email); } print '</td></tr>'; // Read date if (!empty($object->dao->date_read)) { print '<tr><td>' . $langs->trans("TicketReadOn") . '</td><td>'; print dol_print_date($object->dao->date_read, 'dayhour'); print '</td></tr>'; } // Close date if (!empty($object->dao->date_close)) { print '<tr><td>' . $langs->trans("TicketCloseOn") . '</td><td>'; print dol_print_date($object->dao->date_close, 'dayhour'); print '</td></tr>'; } // User assigned print '<tr><td>' . $langs->trans("AssignedTo") . '</td><td>'; if ($object->dao->fk_user_assign > 0) { $fuser = new User($db); $fuser->fetch($object->dao->fk_user_assign); print $fuser->getFullName($langs, 1); } print '</td></tr>'; // Progression print '<tr><td>' . $langs->trans("Progression") . '</td><td>'; print ($object->dao->progress > 0 ? $object->dao->progress : '0') . '%'; print '</td></tr>'; print '</table>'; print '</div>'; print '<div style="clear: both; margin-top: 1.5em;"></div>'; if ($action == 'presend') { print load_fiche_titre($langs->trans('TicketAddMessage'), '', 'messages@ticket'); $formticket = new FormTicket($db); $formticket->action = "add_message"; $formticket->track_id = $object->dao->track_id; $formticket->id = $object->dao->id; $formticket->param = array('track_id' => $object->dao->track_id, 'fk_user_create' => '-1', 'returnurl' => DOL_URL_ROOT.'/public/ticket/view.php'); $formticket->withfile = 2; $formticket->withcancel = 1; $formticket->showMessageForm('100%'); } if ($action != 'presend') { print '<form method="post" id="form_view_ticket_list" name="form_view_ticket_list" enctype="multipart/form-data" action="'.DOL_URL_ROOT.'/public/ticket/list.php">'; print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">'; print '<input type="hidden" name="action" value="view_ticketlist">'; print '<input type="hidden" name="track_id" value="'.$object->dao->track_id.'">'; print '<input type="hidden" name="email" value="'.$_SESSION['email_customer'].'">'; //print '<input type="hidden" name="search_fk_status" value="non_closed">'; print "</form>\n"; print '<div class="tabsAction">'; // List ticket print '<div class="inline-block divButAction"><a class="left" style="padding-right: 50px" href="javascript:$(\'#form_view_ticket_list\').submit();">' . $langs->trans('ViewMyTicketList') . '</a></div>'; if ($object->dao->fk_statut < Ticket::STATUS_CLOSED) { // New message print '<div class="inline-block divButAction"><a class="butAction" href="' . $_SERVER['PHP_SELF'] . '?action=presend&mode=init&track_id=' . $object->dao->track_id . '">' . $langs->trans('AddMessage') . '</a></div>'; // Close ticket if ($object->dao->fk_statut >= Ticket::STATUS_NOT_READ && $object->dao->fk_statut < Ticket::STATUS_CLOSED) { print '<div class="inline-block divButAction"><a class="butAction" href="' . $_SERVER['PHP_SELF'] . '?action=close&track_id=' . $object->dao->track_id . '">' . $langs->trans('CloseTicket') . '</a></div>'; } } print '</div>'; } // Message list print load_fiche_titre($langs->trans('TicketMessagesList'), '', 'messages@ticket'); $object->viewTicketMessages(false, true, $object->dao); } else { print '<div class="error">Not Allowed<br><a href="' . $_SERVER['PHP_SELF'] . '?track_id=' . $object->dao->track_id . '">' . $langs->trans('Back') . '</a></div>'; } } else { print '<p class="center">' . $langs->trans("TicketPublicMsgViewLogIn") . '</p>'; print '<div id="form_view_ticket">'; print '<form method="post" name="form_view_ticket" enctype="multipart/form-data" action="' . $_SERVER['PHP_SELF'] . '">'; print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">'; print '<input type="hidden" name="action" value="view_ticket">'; print '<p><label for="track_id" style="display: inline-block; width: 30%; "><span class="fieldrequired">' . $langs->trans("TicketTrackId") . '</span></label>'; print '<input size="30" id="track_id" name="track_id" value="' . (GETPOST('track_id', 'alpha') ? GETPOST('track_id', 'alpha') : '') . '" />'; print '</p>'; print '<p><label for="email" style="display: inline-block; width: 30%; "><span class="fieldrequired">' . $langs->trans('Email') . '</span></label>'; print '<input size="30" id="email" name="email" value="' . (GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : $_SESSION['customer_email']) . '" />'; print '</p>'; print '<p style="text-align: center; margin-top: 1.5em;">'; print '<input class="button" type="submit" name="btn_view_ticket" value="' . $langs->trans('ViewTicket') . '" />'; print "</p>\n"; print "</form>\n"; print "</div>\n"; } print "</div>"; // End of page htmlPrintOnlinePaymentFooter($mysoc, $langs, 0, $suffix, $object); llxFooter('', 'public'); $db->close();