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<?php
/*
* Copyright (C) 2014-2016 Jean-François Ferry <hello@librethic.io>
* 2016 Christophe Battarel <christophe@altairis.fr>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <http://www.gnu.org/licenses/>.
*/
/**
* \file htdocs/core/triggers/interface_50_modTicket_TicketEmail.class.php
* \ingroup core
* \brief File of trigger for ticket module
*/
require_once DOL_DOCUMENT_ROOT.'/core/triggers/dolibarrtriggers.class.php';
/**
* Class of triggers for ticket module
*/
class InterfaceTicketEmail extends DolibarrTriggers
{
/**
* @var DoliDB Database handler.
*/
public $db;
/**
* Constructor
*
* @param DoliDB $db Database handler
*/
public function __construct($db)
{
$this->db = $db;
$this->name = preg_replace('/^Interface/i', '', get_class($this));
$this->family = "ticket";
$this->description = "Triggers of the module ticket";
$this->version = 'dolibarr'; // 'development', 'experimental', 'dolibarr' or version
$this->picto = 'ticket';
}
/**
* Return name of trigger file
*
* @return string Name of trigger file
*/
public function getName()
{
return $this->name;
}
/**
* Return description of trigger file
*
* @return string Description of trigger file
*/
public function getDesc()
{
return $this->description;
}
/**
* Return version of trigger file
*
* @return string Version of trigger file
*/
public function getVersion()
{
global $langs;
$langs->load("admin");
if ($this->version == 'development') {
return $langs->trans("Development");
} elseif ($this->version == 'experimental') {
return $langs->trans("Experimental");
} elseif ($this->version == 'dolibarr') {
return DOL_VERSION;
} elseif ($this->version) {
return $this->version;
} else {
return $langs->trans("Unknown");
}
}
/**
* Function called when a Dolibarrr business event is done.
* All functions "runTrigger" are triggered if file is inside directory htdocs/core/triggers
*
* @param string $action Event action code
* @param Object $object Object
* @param User $user Object user
* @param Translate $langs Object langs
* @param conf $conf Object conf
* @return int <0 if KO, 0 if no triggered ran, >0 if OK
*/
public function runTrigger($action, $object, User $user, Translate $langs, Conf $conf)
{
$ok = 0;
if (empty($conf->ticket->enabled)) return 0; // Module not active, we do nothing
switch ($action) {
case 'TICKET_ASSIGNED':
dol_syslog("Trigger '" . $this->name . "' for action '$action' launched by " . __FILE__ . ". id=" . $object->id);
if ($object->fk_user_assign > 0 && $object->fk_user_assign != $user->id)
{
$userstat = new User($this->db);
$res = $userstat->fetch($object->fk_user_assign);
if ($res > 0)
{
// Send email to notification email
if (empty($conf->global->TICKET_DISABLE_ALL_MAILS))
{
// Init to avoid errors
$filepath = array();
$filename = array();
$mimetype = array();
// Send email to assigned user
$subject = '[' . $conf->global->MAIN_INFO_SOCIETE_NOM . '] ' . $langs->transnoentities('TicketAssignedToYou');
$message = '<p>' . $langs->transnoentities('TicketAssignedEmailBody', $object->track_id, dolGetFirstLastname($user->firstname, $user->lastname)) . "</p>";
$message .= '<ul><li>' . $langs->trans('Title') . ' : ' . $object->subject . '</li>';
$message .= '<li>' . $langs->trans('Type') . ' : ' . $object->type_label . '</li>';
$message .= '<li>' . $langs->trans('Category') . ' : ' . $object->category_label . '</li>';
$message .= '<li>' . $langs->trans('Severity') . ' : ' . $object->severity_label . '</li>';
// Extrafields
if (is_array($object->array_options) && count($object->array_options) > 0) {
foreach ($object->array_options as $key => $value) {
$message .= '<li>' . $langs->trans($key) . ' : ' . $value . '</li>';
}
}
$message .= '</ul>';
$message .= '<p>' . $langs->trans('Message') . ' : <br>' . $object->message . '</p>';
$message .= '<p><a href="' . dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id . '">' . $langs->trans('SeeThisTicketIntomanagementInterface') . '</a></p>';
$sendto = $userstat->email;
$from = dolGetFirstLastname($user->firstname, $user->lastname) . '<' . $user->email . '>';
$message = dol_nl2br($message);
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php';
$mailfile = new CMailFile($subject, $sendto, $from, $message, $filepath, $mimetype, $filename, '', '', 0, -1);
if ($mailfile->error) {
setEventMessages($mailfile->error, $mailfile->errors, 'errors');
} else {
$result = $mailfile->sendfile();
}
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
$ok = 1;
}
else
{
$this->error = $userstat->error;
$this->errors = $userstat->errors;
}
}
break;
case 'TICKET_CREATE':
dol_syslog("Trigger '" . $this->name . "' for action '$action' launched by " . __FILE__ . ". id=" . $object->id);
$langs->load('ticket');
$object->fetch('', $object->track_id); // Should be useless
// Send email to notification email
if (! empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO) && empty($object->context['disableticketemail']))
{
$sendto = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
if ($sendto)
{
// Init to avoid errors
$filepath = array();
$filename = array();
$mimetype = array();
/* Send email to admin */
$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubjectAdmin');
$message_admin= $langs->transnoentities('TicketNewEmailBodyAdmin', $object->track_id)."\n\n";
$message_admin.='<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
$message_admin.='<li>'.$langs->trans('Type').' : '.$object->type_label.'</li>';
$message_admin.='<li>'.$langs->trans('Category').' : '.$object->category_label.'</li>';
$message_admin.='<li>'.$langs->trans('Severity').' : '.$object->severity_label.'</li>';
$message_admin.='<li>'.$langs->trans('From').' : '.( $object->email_from ? $object->email_from : ( $object->fk_user_create > 0 ? $langs->trans('Internal') : '') ).'</li>';
// Extrafields
if (is_array($object->array_options) && count($object->array_options) > 0) {
foreach ($object->array_options as $key => $value) {
$message_admin.='<li>'.$langs->trans($key).' : '.$value.'</li>';
}
}
$message_admin.='</ul>';
if ($object->fk_soc > 0) {
$object->fetch_thirdparty();
$message_admin.='<p>'.$langs->trans('Company'). ' : '.$object->thirdparty->name.'</p>';
}
$message_admin.='<p>'.$langs->trans('Message').' : <br>'.$object->message.'</p>';
$message_admin.='<p><a href="'.dol_buildpath('/ticket/card.php', 2).'?track_id='.$object->track_id.'">'.$langs->trans('SeeThisTicketIntomanagementInterface').'</a></p>';
$from = $conf->global->MAIN_INFO_SOCIETE_NOM.'<'.$conf->global->TICKET_NOTIFICATION_EMAIL_FROM.'>';
$replyto = $from;
$message_admin = dol_nl2br($message_admin);
$trackid = 'tic'.$object->id;
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
$mailfile = new CMailFile($subject, $sendto, $from, $message_admin, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1);
if ($mailfile->error) {
dol_syslog($mailfile->error, LOG_DEBUG);
} else {
$result=$mailfile->sendfile();
}
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
}
// Send email to customer
if (empty($conf->global->TICKET_DISABLE_CUSTOMER_MAILS) && empty($object->context['disableticketemail']) && $object->notify_tiers_at_create)
{
$sendto = '';
if (empty($user->socid) && empty($user->email)) {
$object->fetch_thirdparty();
$sendto = $object->thirdparty->email;
} else {
$sendto = $user->email;
}
if ($sendto) {
// Init to avoid errors
$filepath = array();
$filename = array();
$mimetype = array();
$subject = '['.$conf->global->MAIN_INFO_SOCIETE_NOM.'] '.$langs->transnoentities('TicketNewEmailSubjectCustomer');
$message_customer= $langs->transnoentities('TicketNewEmailBodyCustomer', $object->track_id)."\n\n";
$message_customer.='<ul><li>'.$langs->trans('Title').' : '.$object->subject.'</li>';
$message_customer.='<li>'.$langs->trans('Type').' : '.$object->type_label.'</li>';
$message_customer.='<li>'.$langs->trans('Category').' : '.$object->category_label.'</li>';
$message_customer.='<li>'.$langs->trans('Severity').' : '.$object->severity_label.'</li>';
// Extrafields
foreach ($this->attributes[$object->table_element]['label'] as $key => $value)
{
$enabled = 1;
if ($enabled && isset($this->attributes[$object->table_element]['list'][$key]))
{
$enabled = dol_eval($this->attributes[$object->table_element]['list'][$key], 1);
}
$perms = 1;
if ($perms && isset($this->attributes[$object->table_element]['perms'][$key]))
{
$perms = dol_eval($this->attributes[$object->table_element]['perms'][$key], 1);
}
$qualified = true;
if (empty($enabled)) $qualified = false;
if (empty($perms)) $qualified = false;
if ($qualified) $message_customer.='<li>'.$langs->trans($key).' : '.$value.'</li>';
}
$message_customer.='</ul>';
$message_customer.='<p>'.$langs->trans('Message').' : <br>'.$object->message.'</p>';
$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE?$conf->global->TICKET_URL_PUBLIC_INTERFACE.'/':dol_buildpath('/public/ticket/view.php', 2)).'?track_id='.$object->track_id;
$message_customer.='<p>' . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : <a href="'.$url_public_ticket.'">'.$url_public_ticket.'</a></p>';
$message_customer.='<p>'.$langs->trans('TicketEmailPleaseDoNotReplyToThisEmail').'</p>';
$from = $conf->global->MAIN_INFO_SOCIETE_NOM.'<'.$conf->global->TICKET_NOTIFICATION_EMAIL_FROM.'>';
$replyto = $from;
$message_customer = dol_nl2br($message_customer);
$trackid = 'tic'.$object->id;
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
include_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
$mailfile = new CMailFile($subject, $sendto, $from, $message_customer, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1, '', '', $trackid);
if ($mailfile->error) {
dol_syslog($mailfile->error, LOG_DEBUG);
} else {
$result=$mailfile->sendfile();
}
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
}
$ok = 1;
break;
case 'TICKET_DELETE':
dol_syslog("Trigger '" . $this->name . "' for action '$action' launched by " . __FILE__ . ". id=" . $object->id);
break;
case 'TICKET_MODIFY':
dol_syslog("Trigger '" . $this->name . "' for action '$action' launched by " . __FILE__ . ". id=" . $object->id);
break;
case 'TICKET_CLOSE':
dol_syslog("Trigger '" . $this->name . "' for action '$action' launched by " . __FILE__ . ". id=" . $object->id);
break;
}
return $ok;
}
}