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<?php /* Copyright (C) 2013-2015 Jean-François FERRY <hello@librethic.io> * Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr> * Copyright (C) 2019 Frédéric France <frederic.france@netlogic.fr> * * This program is free software; you can redistribute it and/or modify * it under the terms of the GNU General Public License as published by * the Free Software Foundation; either version 2 of the License, or * (at your option) any later version. * * This program is distributed in the hope that it will be useful, * but WITHOUT ANY WARRANTY; without even the implied warranty of * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the * GNU General Public License for more details. * * You should have received a copy of the GNU General Public License * along with this program. If not, see <http://www.gnu.org/licenses/>. */ /** * \file ticket/class/html.ticket.class.php * \ingroup ticket * \brief Fichier de la classe permettant la generation du formulaire html d'envoi de mail unitaire */ require_once DOL_DOCUMENT_ROOT . "/core/class/html.form.class.php"; require_once DOL_DOCUMENT_ROOT . "/core/class/html.formmail.class.php"; require_once DOL_DOCUMENT_ROOT . "/core/class/html.formprojet.class.php"; if (!class_exists('FormCompany')) { include DOL_DOCUMENT_ROOT . '/core/class/html.formcompany.class.php'; } /** * Classe permettant la generation du formulaire d'un nouveau ticket. * * @package Ticket * \remarks Utilisation: $formticket = new FormTicket($db) * \remarks $formticket->proprietes=1 ou chaine ou tableau de valeurs * \remarks $formticket->show_form() affiche le formulaire */ class FormTicket { /** * @var DoliDB Database handler. */ public $db; public $track_id; /** * @var int ID */ public $fk_user_create; public $message; public $topic_title; public $action; public $withtopic; public $withemail; /** * * @var int $withsubstit Show substitution array */ public $withsubstit; public $withfile; public $ispublic; // To show information or not into public form public $withtitletopic; public $withcompany; // affiche liste déroulante company public $withfromsocid; public $withfromcontactid; public $withnotnotifytiersatcreate; public $withusercreate; // Show name of creating user in form public $withcreatereadonly; public $withref; // Show ref field public $withcancel; /** * * @var array $substit Substitutions */ public $substit = array(); public $param = array(); /** * @var string Error code (or message) */ public $error; /** * Constructor * * @param DoliDB $db Database handler */ public function __construct($db) { $this->db = $db; $this->action = 'add'; $this->withcompany = 1; $this->withfromsocid = 0; $this->withfromcontactid = 0; //$this->withthreadid=0; //$this->withtitletopic=''; $this->withnotnotifytiersatcreate = 0; $this->withusercreate = 1; $this->withcreatereadonly = 1; $this->withemail = 0; $this->withref = 0; $this->withextrafields = 0; // Show extrafields or not //$this->withtopicreadonly=0; } /** * Show the form to input ticket * * @param int $withdolfichehead With dol_fiche_head * @return void */ public function showForm($withdolfichehead = 0) { global $conf, $langs, $user, $hookmanager; // Load translation files required by the page $langs->loadLangs(array('other', 'mails', 'ticket')); $form = new Form($this->db); $formcompany = new FormCompany($this->db); $ticketstatic = new Ticket($this->db); $soc = new Societe($this->db); if (!empty($this->withfromsocid) && $this->withfromsocid > 0) { $soc->fetch($this->withfromsocid); } $ticketstat = new Ticket($this->db); $extrafields = new ExtraFields($this->db); $extralabels = $extrafields->fetch_name_optionals_label($ticketstat->table_element); print "\n<!-- Begin form TICKET -->\n"; if ($withdolfichehead) dol_fiche_head(null, 'card', '', 0, ''); print '<form method="POST" '.($withdolfichehead?'':'style="margin-bottom: 30px;" ').'name="ticket" id="form_create_ticket" enctype="multipart/form-data" action="' . $this->param["returnurl"] . '">'; print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">'; print '<input type="hidden" name="action" value="' . $this->action . '">'; foreach ($this->param as $key => $value) { print '<input type="hidden" name="' . $key . '" value="' . $value . '">'; } print '<input type="hidden" name="fk_user_create" value="' . $this->fk_user_create . '">'; print '<table class="border centpercent">'; if ($this->withref) { // Ref $defaultref = $ticketstat->getDefaultRef(); print '<tr><td class="titlefieldcreate"><span class="fieldrequired">' . $langs->trans("Ref") . '</span></td><td><input size="18" type="text" name="ref" value="' . (GETPOST("ref", 'alpha') ? GETPOST("ref", 'alpha') : $defaultref) . '"></td></tr>'; } // TITLE if ($this->withemail) { print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">' . $langs->trans("Email") . '</span></label></td><td>'; print '<input class="text minwidth200" id="email" name="email" value="' . (GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : $subject) . '" />'; print '</td></tr>'; } // Si origin du ticket if (isset($this->param['origin']) && $this->param['originid'] > 0) { // Parse element/subelement (ex: project_task) $element = $subelement = $this->param['origin']; if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) { $element = $regs[1]; $subelement = $regs[2]; } dol_include_once('/' . $element . '/class/' . $subelement . '.class.php'); $classname = ucfirst($subelement); $objectsrc = new $classname($this->db); $objectsrc->fetch(GETPOST('originid', 'int')); if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) { $objectsrc->fetch_lines(); } $objectsrc->fetch_thirdparty(); $newclassname = $classname; print '<tr><td>' . $langs->trans($newclassname) . '</td><td colspan="2"><input name="' . $subelement . 'id" value="' . GETPOST('originid') . '" type="hidden" />' . $objectsrc->getNomUrl(1) . '</td></tr>'; } // Type print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">' . $langs->trans("TicketTypeRequest") . '</span></label></td><td>'; $this->selectTypesTickets((GETPOST('type_code') ? GETPOST('type_code') : $this->type_code), 'type_code', '', '2'); print '</td></tr>'; // Severity print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">' . $langs->trans("TicketSeverity") . '</span></label></td><td>'; $this->selectSeveritiesTickets((GETPOST('severity_code') ? GETPOST('severity_code') : $this->severity_code), 'severity_code', '', '2'); print '</td></tr>'; // Group print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">' . $langs->trans("TicketGroup") . '</span></label></td><td>'; $this->selectGroupTickets((GETPOST('category_code') ? GETPOST('category_code') : $this->category_code), 'category_code', '', '2'); print '</td></tr>'; // Subject if ($this->withtitletopic) { print '<tr><td><label for="subject"><span class="fieldrequired">' . $langs->trans("Subject") . '</span></label></td><td>'; // Réponse à un ticket : affichage du titre du thread en readonly if ($this->withtopicreadonly) { print $langs->trans('SubjectAnswerToTicket') . ' ' . $this->topic_title; print '</td></tr>'; } else { if ($this->withthreadid > 0) { $subject = $langs->trans('SubjectAnswerToTicket') . ' ' . $this->withthreadid . ' : ' . $this->topic_title . ''; } print '<input class="text" size="50" id="subject" name="subject" value="' . (GETPOST('subject', 'alpha') ? GETPOST('subject', 'alpha') : $subject) . '" />'; print '</td></tr>'; } } // MESSAGE $msg = GETPOSTISSET('message') ? GETPOST('message', 'none') : ''; print '<tr><td><label for="message"><span class="fieldrequired">' . $langs->trans("Message") . '</span></label></td><td>'; // If public form, display more information $toolbarname = 'dolibarr_notes'; if ($this->ispublic) { $toolbarname = 'dolibarr_details'; print '<div class="warning">' . ($conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE ? $conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE : $langs->trans('TicketPublicPleaseBeAccuratelyDescribe')) . '</div>'; } include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php'; $uselocalbrowser = true; $doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser); $doleditor->Create(); print '</td></tr>'; // FK_USER_CREATE if ($this->withusercreate > 0 && $this->fk_user_create) { print '<tr><td class="titlefield">' . $langs->trans("CreatedBy") . '</td><td>'; $langs->load("users"); $fuser = new User($this->db); if ($this->withcreatereadonly) { if ($res = $fuser->fetch($this->fk_user_create)) { print $fuser->getNomUrl(1); } } print ' '; print "</td></tr>\n"; } // Customer or supplier if ($this->withcompany) { // altairis: force company and contact id for external user if (empty($user->socid)) { // Company print '<tr><td class="titlefield">' . $langs->trans("ThirdParty") . '</td><td>'; $events = array(); $events[] = array('method' => 'getContacts', 'url' => dol_buildpath('/core/ajax/contacts.php', 1), 'htmlname' => 'contactid', 'params' => array('add-customer-contact' => 'disabled')); print $form->select_company($this->withfromsocid, 'socid', '', 1, 1, '', $events, 0, 'minwidth200'); print '</td></tr>'; if (! empty($conf->use_javascript_ajax) && ! empty($conf->global->COMPANY_USE_SEARCH_TO_SELECT)) { $htmlname = 'socid'; print '<script type="text/javascript"> $(document).ready(function () { jQuery("#'.$htmlname.'").change(function () { var obj = '.json_encode($events).'; $.each(obj, function(key,values) { if (values.method.length) { runJsCodeForEvent'.$htmlname.'(values); } }); }); function runJsCodeForEvent'.$htmlname.'(obj) { console.log("Run runJsCodeForEvent'.$htmlname.'"); var id = $("#'.$htmlname.'").val(); var method = obj.method; var url = obj.url; var htmlname = obj.htmlname; var showempty = obj.showempty; $.getJSON(url, { action: method, id: id, htmlname: htmlname, showempty: showempty }, function(response) { $.each(obj.params, function(key,action) { if (key.length) { var num = response.num; if (num > 0) { $("#" + key).removeAttr(action); } else { $("#" + key).attr(action, action); } } }); $("select#" + htmlname).html(response.value); if (response.num) { var selecthtml_str = response.value; var selecthtml_dom=$.parseHTML(selecthtml_str); $("#inputautocomplete"+htmlname).val(selecthtml_dom[0][0].innerHTML); } else { $("#inputautocomplete"+htmlname).val(""); } $("select#" + htmlname).change(); /* Trigger event change */ } ); } }); </script>'; } // Contact and type print '<tr><td>' . $langs->trans("Contact") . '</td><td>'; // If no socid, set to -1 to avoid full contacts list $selectedCompany = ($this->withfromsocid > 0) ? $this->withfromsocid : -1; $nbofcontacts = $form->select_contacts($selectedCompany, $this->withfromcontactid, 'contactid', 3, '', '', 0, 'minwidth200'); print ' '; $formcompany->selectTypeContact($ticketstatic, '', 'type', 'external', '', 0, 'maginleftonly'); print '</td></tr>'; } else { print '<tr><td class="titlefield"><input type="hidden" name="socid" value="' . $user->socid . '"/></td>'; print '<td><input type="hidden" name="contactid" value="' . $user->contactid . '"/></td>'; print '<td><input type="hidden" name="type" value="Z"/></td></tr>'; } // Notify thirdparty at creation if (empty($this->ispublic)) { print '<tr><td><label for="notify_tiers_at_create">' . $langs->trans("TicketNotifyTiersAtCreation") . '</label></td><td>'; print '<input type="checkbox" id="notify_tiers_at_create" name="notify_tiers_at_create"'.($this->withnotifytiersatcreate?' checked="checked"':'').'>'; print '</td></tr>'; } } if (! empty($conf->projet->enabled) && ! $this->ispublic) { $formproject=new FormProjets($this->db); print '<tr><td><label for="project"><span class="">' . $langs->trans("Project") . '</span></label></td><td>'; print $formproject->select_projects(-1, GETPOST('projectid', 'int'), 'projectid', 0, 0, 1, 1); print '</td></tr>'; } // Attached files if (!empty($this->withfile)) { // Define list of attached files $listofpaths = array(); $listofnames = array(); $listofmimes = array(); if (!empty($_SESSION["listofpaths"])) { $listofpaths = explode(';', $_SESSION["listofpaths"]); } if (!empty($_SESSION["listofnames"])) { $listofnames = explode(';', $_SESSION["listofnames"]); } if (!empty($_SESSION["listofmimes"])) { $listofmimes = explode(';', $_SESSION["listofmimes"]); } $out .= '<tr>'; $out .= '<td width="180">' . $langs->trans("MailFile") . '</td>'; $out .= '<td colspan="2">'; // TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript $out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">' . "\n"; $out .= '<script type="text/javascript" language="javascript">'; $out .= 'jQuery(document).ready(function () {'; $out .= ' jQuery(".removedfile").click(function() {'; $out .= ' jQuery(".removedfilehidden").val(jQuery(this).val());'; $out .= ' });'; $out .= '})'; $out .= '</script>' . "\n"; if (count($listofpaths)) { foreach ($listofpaths as $key => $val) { $out .= '<div id="attachfile_' . $key . '">'; $out .= img_mime($listofnames[$key]) . ' ' . $listofnames[$key]; if (!$this->withfilereadonly) { $out .= ' <input type="image" style="border: 0px;" src="' . DOL_URL_ROOT . '/theme/' . $conf->theme . '/img/delete.png" value="' . ($key + 1) . '" class="removedfile" id="removedfile_' . $key . '" name="removedfile_' . $key . '" />'; } $out .= '<br></div>'; } } else { $out .= $langs->trans("NoAttachedFiles") . '<br>'; } if ($this->withfile == 2) { // Can add other files $out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="' . $langs->trans("Upload") . '" />'; $out .= ' '; $out .= '<input type="submit" class="button" id="addfile" name="addfile" value="' . $langs->trans("MailingAddFile") . '" />'; } $out .= "</td></tr>\n"; print $out; } // Other attributes $reshook = $hookmanager->executeHooks('formObjectOptions', $parameters, $ticketstat, $action); // Note that $action and $object may have been modified by hook if (empty($reshook)) { print $ticketstat->showOptionals($extrafields, 'edit'); } print '</table>'; if ($withdolfichehead) dol_fiche_end(); print '<div class="center">'; print '<input class="button" type="submit" name="add" value="' . $langs->trans(($this->withthreadid > 0 ? "SendResponse" : "NewTicket")) . '" />'; if ($this->withcancel) { print " "; print "<input class=\"button\" type=\"submit\" name=\"cancel\" value=\"" . $langs->trans("Cancel") . "\">"; } print '</div>'; print "</form>\n"; print "<!-- End form TICKET -->\n"; } /** * Return html list of tickets type * * @param string $selected Id du type pre-selectionne * @param string $htmlname Nom de la zone select * @param string $filtertype To filter on field type in llx_c_ticket_type (array('code'=>xx,'label'=>zz)) * @param int $format 0=id+libelle, 1=code+code, 2=code+libelle, 3=id+code * @param int $empty 1=peut etre vide, 0 sinon * @param int $noadmininfo 0=Add admin info, 1=Disable admin info * @param int $maxlength Max length of label * @param string $morecss More CSS * @return void */ public function selectTypesTickets($selected = '', $htmlname = 'tickettype', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '') { global $langs, $user; $ticketstat = new Ticket($this->db); dol_syslog(get_class($this) . "::select_types_tickets " . $selected . ", " . $htmlname . ", " . $filtertype . ", " . $format, LOG_DEBUG); $filterarray = array(); if ($filtertype != '' && $filtertype != '-1') { $filterarray = explode(',', $filtertype); } $ticketstat->loadCacheTypesTickets(); print '<select id="select' . $htmlname . '" class="flat minwidth100'.($morecss?' '.$morecss:'').'" name="' . $htmlname . '">'; if ($empty) { print '<option value=""> </option>'; } if (is_array($ticketstat->cache_types_tickets) && count($ticketstat->cache_types_tickets)) { foreach ($ticketstat->cache_types_tickets as $id => $arraytypes) { // On passe si on a demande de filtrer sur des modes de paiments particuliers if (count($filterarray) && !in_array($arraytypes['type'], $filterarray)) { continue; } // We discard empty line if showempty is on because an empty line has already been output. if ($empty && empty($arraytypes['code'])) { continue; } if ($format == 0) { print '<option value="' . $id . '"'; } if ($format == 1) { print '<option value="' . $arraytypes['code'] . '"'; } if ($format == 2) { print '<option value="' . $arraytypes['code'] . '"'; } if ($format == 3) { print '<option value="' . $id . '"'; } // Si selected est text, on compare avec code, sinon avec id if (preg_match('/[a-z]/i', $selected) && $selected == $arraytypes['code']) { print ' selected="selected"'; } elseif ($selected == $id) { print ' selected="selected"'; } elseif ($arraytypes['use_default'] == "1" && !$empty) { print ' selected="selected"'; } print '>'; if ($format == 0) { $value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']); } if ($format == 1) { $value = $arraytypes['code']; } if ($format == 2) { $value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']); } if ($format == 3) { $value = $arraytypes['code']; } print $value ? $value : ' '; print '</option>'; } } print '</select>'; if ($user->admin && !$noadmininfo) { print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1); } print ajax_combobox('select'.$htmlname); } /** * Return html list of ticket anaytic codes * * @param string $selected Id categorie pre-selectionnée * @param string $htmlname Nom de la zone select * @param string $filtertype To filter on field type in llx_c_ticket_category (array('code'=>xx,'label'=>zz)) * @param int $format 0=id+libelle, 1=code+code, 2=code+libelle, 3=id+code * @param int $empty 1=peut etre vide, 0 sinon * @param int $noadmininfo 0=Add admin info, 1=Disable admin info * @param int $maxlength Max length of label * @param string $morecss More CSS * @return void */ public function selectGroupTickets($selected = '', $htmlname = 'ticketcategory', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '') { global $langs, $user; $ticketstat = new Ticket($this->db); dol_syslog(get_class($this) . "::selectCategoryTickets " . $selected . ", " . $htmlname . ", " . $filtertype . ", " . $format, LOG_DEBUG); $filterarray = array(); if ($filtertype != '' && $filtertype != '-1') { $filterarray = explode(',', $filtertype); } $ticketstat->loadCacheCategoriesTickets(); print '<select id="select' . $htmlname . '" class="flat minwidth100'.($morecss?' '.$morecss:'').'" name="' . $htmlname . '">'; if ($empty) { print '<option value=""> </option>'; } if (is_array($ticketstat->cache_category_tickets) && count($ticketstat->cache_category_tickets)) { foreach ($ticketstat->cache_category_tickets as $id => $arraycategories) { // On passe si on a demande de filtrer sur des modes de paiments particuliers if (count($filterarray) && !in_array($arraycategories['type'], $filterarray)) { continue; } // We discard empty line if showempty is on because an empty line has already been output. if ($empty && empty($arraycategories['code'])) { continue; } if ($format == 0) { print '<option value="' . $id . '"'; } if ($format == 1) { print '<option value="' . $arraycategories['code'] . '"'; } if ($format == 2) { print '<option value="' . $arraycategories['code'] . '"'; } if ($format == 3) { print '<option value="' . $id . '"'; } // Si selected est text, on compare avec code, sinon avec id if (preg_match('/[a-z]/i', $selected) && $selected == $arraycategories['code']) { print ' selected="selected"'; } elseif ($selected == $id) { print ' selected="selected"'; } elseif ($arraycategories['use_default'] == "1" && !$empty) { print ' selected="selected"'; } print '>'; if ($format == 0) { $value = ($maxlength ? dol_trunc($arraycategories['label'], $maxlength) : $arraycategories['label']); } if ($format == 1) { $value = $arraycategories['code']; } if ($format == 2) { $value = ($maxlength ? dol_trunc($arraycategories['label'], $maxlength) : $arraycategories['label']); } if ($format == 3) { $value = $arraycategories['code']; } print $value ? $value : ' '; print '</option>'; } } print '</select>'; if ($user->admin && !$noadmininfo) { print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1); } print ajax_combobox('select'.$htmlname); } /** * Return html list of ticket severitys * * @param string $selected Id severity pre-selectionnée * @param string $htmlname Nom de la zone select * @param string $filtertype To filter on field type in llx_c_ticket_severity (array('code'=>xx,'label'=>zz)) * @param int $format 0=id+libelle, 1=code+code, 2=code+libelle, 3=id+code * @param int $empty 1=peut etre vide, 0 sinon * @param int $noadmininfo 0=Add admin info, 1=Disable admin info * @param int $maxlength Max length of label * @param string $morecss More CSS * @return void */ public function selectSeveritiesTickets($selected = '', $htmlname = 'ticketseverity', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '') { global $langs, $user; $ticketstat = new Ticket($this->db); dol_syslog(get_class($this) . "::selectSeveritiesTickets " . $selected . ", " . $htmlname . ", " . $filtertype . ", " . $format, LOG_DEBUG); $filterarray = array(); if ($filtertype != '' && $filtertype != '-1') { $filterarray = explode(',', $filtertype); } $ticketstat->loadCacheSeveritiesTickets(); print '<select id="select' . $htmlname . '" class="flat minwidth100'.($morecss?' '.$morecss:'').'" name="' . $htmlname . '">'; if ($empty) { print '<option value=""> </option>'; } if (is_array($ticketstat->cache_severity_tickets) && count($ticketstat->cache_severity_tickets)) { foreach ($ticketstat->cache_severity_tickets as $id => $arrayseverities) { // On passe si on a demande de filtrer sur des modes de paiments particuliers if (count($filterarray) && !in_array($arrayseverities['type'], $filterarray)) { continue; } // We discard empty line if showempty is on because an empty line has already been output. if ($empty && empty($arrayseverities['code'])) { continue; } if ($format == 0) { print '<option value="' . $id . '"'; } if ($format == 1) { print '<option value="' . $arrayseverities['code'] . '"'; } if ($format == 2) { print '<option value="' . $arrayseverities['code'] . '"'; } if ($format == 3) { print '<option value="' . $id . '"'; } // Si selected est text, on compare avec code, sinon avec id if (preg_match('/[a-z]/i', $selected) && $selected == $arrayseverities['code']) { print ' selected="selected"'; } elseif ($selected == $id) { print ' selected="selected"'; } elseif ($arrayseverities['use_default'] == "1" && !$empty) { print ' selected="selected"'; } print '>'; if ($format == 0) { $value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']); } if ($format == 1) { $value = $arrayseverities['code']; } if ($format == 2) { $value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']); } if ($format == 3) { $value = $arrayseverities['code']; } print $value ? $value : ' '; print '</option>'; } } print '</select>'; if ($user->admin && !$noadmininfo) { print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1); } print ajax_combobox('select'.$htmlname); } // phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps /** * Clear list of attached files in send mail form (also stored in session) * * @return void */ public function clear_attached_files() { // phpcs:enable global $conf,$user; require_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php'; // Set tmp user directory $vardir=$conf->user->dir_output."/".$user->id; $upload_dir = $vardir.'/temp/'; // TODO Add $keytoavoidconflict in upload_dir path if (is_dir($upload_dir)) dol_delete_dir_recursive($upload_dir); $keytoavoidconflict = empty($this->trackid)?'':'-'.$this->trackid; // this->trackid must be defined unset($_SESSION["listofpaths".$keytoavoidconflict]); unset($_SESSION["listofnames".$keytoavoidconflict]); unset($_SESSION["listofmimes".$keytoavoidconflict]); } /** * Show the form to add message on ticket * * @param string $width Width of form * @return void */ public function showMessageForm($width = '40%') { global $conf, $langs, $user, $hookmanager, $form, $mysoc; $formmail = new FormMail($this->db); $addfileaction = 'addfile'; if (! is_object($form)) $form=new Form($this->db); // Load translation files required by the page $langs->loadLangs(array('other', 'mails')); // Clear temp files. Must be done at beginning, before call of triggers if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1')) { $this->clear_attached_files(); } // Define output language $outputlangs = $langs; $newlang = ''; if ($conf->global->MAIN_MULTILANGS && empty($newlang)) $newlang = $this->param['langsmodels']; if (! empty($newlang)) { $outputlangs = new Translate("", $conf); $outputlangs->setDefaultLang($newlang); $outputlangs->load('other'); } // Get message template for $this->param["models"] into c_email_templates $arraydefaultmessage = -1; if ($this->param['models'] != 'none') { $model_id=0; if (array_key_exists('models_id', $this->param)) { $model_id=$this->param["models_id"]; } $arraydefaultmessage=$formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id); // If $model_id is empty, preselect the first one } // Define list of attached files $listofpaths = array(); $listofnames = array(); $listofmimes = array(); $keytoavoidconflict = empty($this->trackid)?'':'-'.$this->trackid; // this->trackid must be defined if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1')) { if (! empty($arraydefaultmessage->joinfiles) && is_array($this->param['fileinit'])) { foreach($this->param['fileinit'] as $file) { $this->add_attached_files($file, basename($file), dol_mimetype($file)); } } } if (! empty($_SESSION["listofpaths".$keytoavoidconflict])) $listofpaths=explode(';', $_SESSION["listofpaths".$keytoavoidconflict]); if (! empty($_SESSION["listofnames".$keytoavoidconflict])) $listofnames=explode(';', $_SESSION["listofnames".$keytoavoidconflict]); if (! empty($_SESSION["listofmimes".$keytoavoidconflict])) $listofmimes=explode(';', $_SESSION["listofmimes".$keytoavoidconflict]); // Define output language $outputlangs = $langs; $newlang = ''; if ($conf->global->MAIN_MULTILANGS && empty($newlang)) { $newlang = $this->param['langsmodels']; } if (! empty($newlang)) { $outputlangs = new Translate("", $conf); $outputlangs->setDefaultLang($newlang); $outputlangs->load('other'); } print "\n<!-- Begin message_form TICKET -->\n"; $send_email = GETPOST('send_email', 'int') ? GETPOST('send_email', 'int') : 0; // Example 1 : Adding jquery code print '<script type="text/javascript" language="javascript"> jQuery(document).ready(function() { send_email=' . $send_email . '; if (send_email) { jQuery(".email_line").show(); } else { jQuery(".email_line").hide(); } jQuery("#send_msg_email").click(function() { if(jQuery(this).is(":checked")) { jQuery(".email_line").show(); } else { jQuery(".email_line").hide(); } });'; print '}); </script>'; print '<form method="post" name="ticket" enctype="multipart/form-data" action="' . $this->param["returnurl"] . '">'; print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">'; print '<input type="hidden" name="action" value="' . $this->action . '">'; print '<input type="hidden" name="actionbis" value="add_message">'; foreach ($this->param as $key => $value) { print '<input type="hidden" name="' . $key . '" value="' . $value . '">'; } // Get message template $model_id=0; if (array_key_exists('models_id', $this->param)) { $model_id=$this->param["models_id"]; $arraydefaultmessage=$formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id); } $result = $formmail->fetchAllEMailTemplate($this->param["models"], $user, $outputlangs); if ($result<0) { setEventMessages($this->error, $this->errors, 'errors'); } $modelmail_array=array(); foreach ($formmail->lines_model as $line) { $modelmail_array[$line->id]=$line->label; } print '<table class="border" width="' . $width . '">'; // External users can't send message email if ($user->rights->ticket->write && !$user->socid) { print '<tr><td width="30%"></td><td colspan="2">'; $checkbox_selected = (GETPOST('send_email') == "1" ? ' checked' : ''); print '<input type="checkbox" name="send_email" value="1" id="send_msg_email" '.$checkbox_selected.'/> '; print '<label for="send_msg_email">' . $langs->trans('SendMessageByEmail') . '</label>'; print '</td></tr>'; // Zone to select its email template if (count($modelmail_array)>0) { print '<tr class="email_line"><td></td><td colspan="2"><div style="padding: 3px 0 3px 0">'."\n"; print $langs->trans('SelectMailModel').': '.$formmail->selectarray('modelmailselected', $modelmail_array, $this->param['models_id'], 1); if ($user->admin) { print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1); } print ' '; print '<input class="button" type="submit" value="'.$langs->trans('Use').'" name="modelselected" id="modelselected">'; print ' '; print '</div></td>'; } // Private message (not visible by customer/external user) if (! $user->socid) { print '<tr><td width="30%"></td><td>'; $checkbox_selected = (GETPOST('private_message', 'alpha') == "1" ? ' checked' : ''); print '<input type="checkbox" name="private_message" value="1" id="private_message" '.$checkbox_selected.'/> '; print '<label for="private_message">' . $langs->trans('MarkMessageAsPrivate') . '</label>'; print '</td><td align="center">'; print $form->textwithpicto('', $langs->trans("TicketMessagePrivateHelp"), 1, 'help'); print '</td></tr>'; } print '<tr class="email_line"><td class="titlefieldcreate">' . $langs->trans('Subject') . '</td>'; $label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE; print '<td colspan="2"><input type="text" class="text" size="80" name="subject" value="[' . $label_title . ' - ticket #' . $this->track_id . '] ' . $langs->trans('TicketNewMessage') . '" />'; print '</td></tr>'; // Destinataires print '<tr class="email_line"><td>' . $langs->trans('MailRecipients') . '</td><td colspan="2">'; $ticketstat = new Ticket($this->db); $res = $ticketstat->fetch('', '', $this->track_id); if ($res) { // Retrieve email of all contacts (internal and external) $contacts = $ticketstat->getInfosTicketInternalContact(); $contacts = array_merge($contacts, $ticketstat->getInfosTicketExternalContact()); // Build array to display recipient list if (is_array($contacts) && count($contacts) > 0) { foreach ($contacts as $key => $info_sendto) { if ($info_sendto['email'] != '') { $sendto[] = dol_escape_htmltag(trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">")." <small>(" . dol_escape_htmltag($info_sendto['libelle']) . ")</small>"; } } } if ($ticketstat->origin_email && !in_array($this->dao->origin_email, $sendto)) { $sendto[] = dol_escape_htmltag($ticketstat->origin_email) . " <small>(".$langs->trans("TicketEmailOriginIssuer").")</small>"; } if ($ticketstat->fk_soc > 0) { $ticketstat->socid = $ticketstat->fk_soc; $ticketstat->fetch_thirdparty(); if (is_array($ticketstat->thirdparty->email) && !in_array($ticketstat->thirdparty->email, $sendto)) { $sendto[] = $ticketstat->thirdparty->email . ' <small>(' . $langs->trans('Customer') . ')</small>'; } } if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS) { $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO . ' <small>(generic email)</small>'; } // Print recipient list if (is_array($sendto) && count($sendto) > 0) { print implode(', ', $sendto); } else { print '<div class="warning">' . $langs->trans('WarningNoEMailsAdded') . ' ' . $langs->trans('TicketGoIntoContactTab') . '</div>'; } } print '</td></tr>'; } // Intro // External users can't send message email if ($user->rights->ticket->write && !$user->socid) { $mail_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO; print '<tr class="email_line"><td><label for="mail_intro">' . $langs->trans("TicketMessageMailIntro") . '</label>'; print '</td><td>'; include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php'; $uselocalbrowser = true; $doleditor = new DolEditor('mail_intro', $mail_intro, '100%', 140, 'dolibarr_details', '', false, true, $conf->global->FCKEDITOR_ENABLE_SOCIETE, ROWS_2, 70); $doleditor->Create(); print '</td><td align="center">'; print $form->textwithpicto('', $langs->trans("TicketMessageMailIntroHelp"), 1, 'help'); print '</td></tr>'; } // MESSAGE $defaultmessage=""; if (is_array($arraydefaultmessage) && count($arraydefaultmessage) > 0 && $arraydefaultmessage->content) { $defaultmessage=$arraydefaultmessage->content; } $defaultmessage=str_replace('\n', "\n", $defaultmessage); // Deal with format differences between message and signature (text / HTML) if (dol_textishtml($defaultmessage) && !dol_textishtml($this->substit['__SIGNATURE__'])) { $this->substit['__SIGNATURE__'] = dol_nl2br($this->substit['__SIGNATURE__']); } elseif (!dol_textishtml($defaultmessage) && dol_textishtml($this->substit['__SIGNATURE__'])) { $defaultmessage = dol_nl2br($defaultmessage); } if (isset($_POST["message"]) && ! $_POST['modelselected']) { $defaultmessage=GETPOST('message'); } else { $defaultmessage=make_substitutions($defaultmessage, $this->substit); // Clean first \n and br (to avoid empty line when CONTACTCIVNAME is empty) $defaultmessage=preg_replace("/^(<br>)+/", "", $defaultmessage); $defaultmessage=preg_replace("/^\n+/", "", $defaultmessage); } print '<tr><td class="tdtop"><label for="message"><span class="fieldrequired">' . $langs->trans("Message") . '</span></label></td><td>'; //$toolbarname = 'dolibarr_details'; $toolbarname = 'dolibarr_notes'; include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php'; $doleditor = new DolEditor('message', $defaultmessage, '100%', 200, $toolbarname, '', false, true, $conf->global->FCKEDITOR_ENABLE_SOCIETE, ROWS_5, 70); $doleditor->Create(); print '</td><td align="center">'; if ($user->rights->ticket->write && !$user->socid) { print $form->textwithpicto('', $langs->trans("TicketMessageHelp"), 1, 'help'); } print '</td></tr>'; // Signature // External users can't send message email if ($user->rights->ticket->write && !$user->socid) { $mail_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE; print '<tr class="email_line"><td><label for="mail_intro">' . $langs->trans("TicketMessageMailSignature") . '</label>'; print '</td><td>'; include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php'; $doleditor = new DolEditor('mail_signature', $mail_signature, '100%', 150, 'dolibarr_details', '', false, true, $conf->global->FCKEDITOR_ENABLE_SOCIETE, ROWS_2, 70); $doleditor->Create(); print '</td><td align="center">'; print $form->textwithpicto('', $langs->trans("TicketMessageMailSignatureHelp"), 1, 'help'); print '</td></tr>'; } // Attached files if (!empty($this->withfile)) { $out .= '<tr>'; $out .= '<td width="180">' . $langs->trans("MailFile") . '</td>'; $out .= '<td colspan="2">'; // TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript $out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">' . "\n"; $out .= '<script type="text/javascript" language="javascript">'; $out .= 'jQuery(document).ready(function () {'; $out .= ' jQuery(".removedfile").click(function() {'; $out .= ' jQuery(".removedfilehidden").val(jQuery(this).val());'; $out .= ' });'; $out .= '})'; $out .= '</script>' . "\n"; if (count($listofpaths)) { foreach ($listofpaths as $key => $val) { $out .= '<div id="attachfile_' . $key . '">'; $out .= img_mime($listofnames[$key]) . ' ' . $listofnames[$key]; if (!$this->withfilereadonly) { $out .= ' <input type="image" style="border: 0px;" src="' . DOL_URL_ROOT . '/theme/' . $conf->theme . '/img/delete.png" value="' . ($key + 1) . '" class="removedfile reposition" id="removedfile_' . $key . '" name="removedfile_' . $key . '" />'; } $out .= '<br></div>'; } } else { $out .= $langs->trans("NoAttachedFiles") . '<br>'; } if ($this->withfile == 2) { // Can add other files $out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="' . $langs->trans("Upload") . '" />'; $out .= ' '; $out .= '<input type="submit" class="button" id="' . $addfileaction . '" name="' . $addfileaction . '" value="' . $langs->trans("MailingAddFile") . '" />'; } $out .= "</td></tr>\n"; print $out; } print '</table>'; print '<center><br>'; print '<input class="button" type="submit" name="btn_add_message" value="' . $langs->trans("AddMessage") . '" />'; if ($this->withcancel) { print " "; print "<input class=\"button\" type=\"submit\" name=\"cancel\" value=\"" . $langs->trans("Cancel") . "\">"; } print "</center>\n"; print "</form>\n"; print "<!-- End form TICKET -->\n"; } }