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<?php
/* Module descriptor for ticket system
* Copyright (C) 2013-2016 Jean-François FERRY <hello@librethic.io>
* 2016 Christophe Battarel <christophe@altairis.fr>
* Copyright (C) 2019 Frédéric France <frederic.france@netlogic.fr>
*
* This program is free software: you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation, either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <http://www.gnu.org/licenses/>.
*/
/**
* \file core/boxes/box_last_modified_ticket.php
* \ingroup ticket
* \brief This box shows latest modified tickets
*/
require_once DOL_DOCUMENT_ROOT . "/core/boxes/modules_boxes.php";
/**
* Class to manage the box
*/
class box_last_modified_ticket extends ModeleBoxes
{
public $boxcode = "box_last_modified_ticket";
public $boximg = "ticket";
public $boxlabel;
public $depends = array("ticket");
/**
* @var DoliDB Database handler.
*/
public $db;
public $param;
public $info_box_head = array();
public $info_box_contents = array();
/**
* Constructor
*/
public function __construct()
{
global $langs;
$langs->load("boxes");
$this->boxlabel = $langs->transnoentitiesnoconv("BoxLastModifiedTicket");
}
/**
* Load data into info_box_contents array to show array later.
*
* @param int $max Maximum number of records to load
* @return void
*/
public function loadBox($max = 5)
{
global $conf, $user, $langs, $db;
$this->max = $max;
dol_include_once("/ticket/class/ticket.class.php");
$text = $langs->trans("BoxLastModifiedTicketDescription", $max);
$this->info_box_head = array(
'text' => $text,
'limit' => dol_strlen($text)
);
$this->info_box_contents[0][0] = array(
'td' => 'class="left"',
'text' => $langs->trans("BoxLastModifiedTicketContent"),
);
if ($user->rights->ticket->read) {
$sql = "SELECT t.rowid as id, t.ref, t.track_id, t.fk_soc, t.fk_user_create, t.fk_user_assign, t.subject, t.message, t.fk_statut, t.type_code, t.category_code, t.severity_code, t.datec, t.date_read, t.date_close, t.origin_email ";
$sql.= ", type.label as type_label, category.label as category_label, severity.label as severity_label";
$sql.= ", s.nom as company_name";
$sql.= " FROM ".MAIN_DB_PREFIX."ticket as t";
$sql.= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_type as type ON type.code=t.type_code";
$sql.= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_category as category ON category.code=t.category_code";
$sql.= " LEFT JOIN ".MAIN_DB_PREFIX."c_ticket_severity as severity ON severity.code=t.severity_code";
$sql.= " LEFT JOIN ".MAIN_DB_PREFIX."societe as s ON s.rowid=t.fk_soc";
$sql.= " WHERE t.entity = ".$conf->entity;
// $sql.= " AND e.rowid = er.fk_event";
//if (!$user->rights->societe->client->voir && !$user->societe_id) $sql.= " WHERE s.rowid = sc.fk_soc AND sc.fk_user = " .$user->id;
if ($user->societe_id) {
$sql.= " AND t.fk_soc= ".$user->societe_id;
}
$sql.= " ORDER BY t.tms DESC, t.rowid DESC ";
$sql.= $db->plimit($max, 0);
$resql = $db->query($sql);
if ($resql) {
$num = $db->num_rows($resql);
$now=gmmktime();
$i = 0;
while ($i < $num) {
$objp = $db->fetch_object($resql);
$datec=$db->jdate($objp->datec);
$dateterm=$db->jdate($objp->fin_validite);
$dateclose=$db->jdate($objp->date_cloture);
$late = '';
$ticket = new Ticket($this->db);
$r=0;
// Picto
$this->info_box_contents[$i][0] = array(
'td' => 'class="left" width="16"',
'logo' => $this->boximg,
'url' => dol_buildpath("/ticket/card.php?track_id=".$objp->track_id, 1),
);
$r++;
// Id
$this->info_box_contents[$i][$r] = array(
'td' => 'class="left"',
'text' => $objp->ref,
'url' => dol_buildpath("/ticket/card.php?track_id=".$objp->track_id, 1),
);
$r++;
// Subject
$this->info_box_contents[$i][$r] = array(
'td' => 'class="left"',
'text' => $objp->subject, // Some event have no ref
'url' => dol_buildpath("/ticket/card.php?track_id=".$objp->track_id, 1),
);
$r++;
// Customer
$this->info_box_contents[$i][$r] = array(
'td' => 'class="left"',
'logo' => ($objp->fk_soc>0?'company':''),
'text' => ($objp->company_name?$objp->company_name:$objp->origin_email),
'url' => ($objp->fk_soc>0?DOL_URL_ROOT."/comm/card.php?socid=".$objp->fk_soc:'')
);
$r++;
// Date creation
$this->info_box_contents[$i][$r] = array(
'td' => 'class="right"',
'text' => dol_print_date($db->idate($objp->datec), 'dayhour')
);
$r++;
// Statut
$ticketstat = new Ticket($this->db);
$ticketstat->fk_statut = $objp->fk_statut;
$this->info_box_contents[$i][$r] = array(
'td' => 'class="right"',
'text' => $ticketstat->getLibStatut(3)
);
$r++;
$i++;
}
if ($num==0) {
$this->info_box_contents[$i][0] = array('td' => 'class="center"','text'=>$langs->trans("BoxLastModifiedTicketNoRecordedTickets"));
}
} else {
dol_print_error($db);
}
} else {
$this->info_box_contents[0][0] = array(
'td' => 'class="left"',
'text' => $langs->trans("ReadPermissionNotAllowed"),
);
}
}
/**
* Method to show box
*
* @param array $head Array with properties of box title
* @param array $contents Array with properties of box lines
* @param int $nooutput No print, only return string
* @return string
*/
public function showBox($head = null, $contents = null, $nooutput = 0)
{
parent::showBox($this->info_box_head, $this->info_box_contents, $nooutput);
}
}