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<?php
/* Copyright (C) 2013-2015 Jean-François FERRY <hello@librethic.io>
* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program; if not, write to the Free Software
* Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA.
*/
/**
* \file ticket/class/actions_ticket.class.php
* \ingroup ticket
* \brief File Class ticket
*/
require_once DOL_DOCUMENT_ROOT . '/ticket/class/ticket.class.php';
require_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
require_once DOL_DOCUMENT_ROOT . '/core/class/extrafields.class.php';
require_once DOL_DOCUMENT_ROOT . '/contrat/class/contrat.class.php';
require_once DOL_DOCUMENT_ROOT . '/fichinter/class/fichinter.class.php';
/**
* Class Actions of the module ticket
*/
class ActionsTicket
{
/**
* @var DoliDB Database handler.
*/
public $db;
public $dao;
public $mesg;
/**
* @var string Error code (or message)
*/
public $error;
/**
* @var string[] Error codes (or messages)
*/
public $errors = array();
//! Numero de l'erreur
public $errno = 0;
public $template_dir;
public $template;
/**
* @var string ticket action label
*/
public $label;
/**
* @var string description
*/
public $description;
/**
* @var int ID
*/
public $fk_statut;
/**
* @var int Thirdparty ID
*/
public $fk_soc;
/**
* Constructor
*
* @param DoliDB $db Database handler
*/
public function __construct($db)
{
$this->db = $db;
}
/**
* Instantiation of DAO class
*
* @return void
*/
public function getInstanceDao()
{
if (!is_object($this->dao)) {
$this->dao = new Ticket($this->db);
}
}
/**
* Fetch object
*
* @param int $id ID of ticket
* @param string $ref Reference of ticket
* @param string $track_id Track ID of ticket (for public area)
* @return void
*/
public function fetch($id = 0, $ref = '', $track_id = '')
{
$this->getInstanceDao();
return $this->dao->fetch($id, $ref, $track_id);
}
/**
* Print statut
*
* @param int $mode Display mode
* @return string Label of status
*/
public function getLibStatut($mode = 0)
{
$this->getInstanceDao();
$this->dao->fk_statut = $this->fk_statut;
return $this->dao->getLibStatut($mode);
}
/**
* Get ticket info
*
* @param int $id Object id
* @return void
*/
public function getInfo($id)
{
$this->getInstanceDao();
$this->dao->fetch($id, '', $track_id);
$this->label = $this->dao->label;
$this->description = $this->dao->description;
}
/**
* Get action title
*
* @param string $action Type of action
* @return string Title of action
*/
public function getTitle($action = '')
{
global $langs;
if ($action == 'create') {
return $langs->trans("CreateTicket");
} elseif ($action == 'edit') {
return $langs->trans("EditTicket");
} elseif ($action == 'view') {
return $langs->trans("TicketCard");
} elseif ($action == 'add_message') {
return $langs->trans("AddMessage");
} else {
return $langs->trans("TicketsManagement");
}
}
/**
* Show ticket original message
*
* @param User $user User wich display
* @param string $action Action mode
* @param Ticket $object Object ticket
* @return void
*/
public function viewTicketOriginalMessage($user, $action, $object)
{
global $langs;
print '<!-- initial message of ticket -->'."\n";
if (!empty($user->rights->ticket->manage) && $action == 'edit_message_init') {
// MESSAGE
print '<form action="' . $_SERVER['PHP_SELF'] . '" method="post">';
print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
print '<input type="hidden" name="track_id" value="' . $object->track_id . '">';
print '<input type="hidden" name="action" value="set_message">';
}
// Initial message
print '<div class="underbanner clearboth"></div>';
print '<div class="div-table-responsive-no-min">'; // You can use div-table-responsive-no-min if you dont need reserved height for your table
print '<table class="border centpercent margintable">';
print '<tr class="liste_titre"><td class="nowrap titlefield">';
print $langs->trans("InitialMessage");
print '</td><td>';
if ($user->rights->ticket->manage) {
print '<a href="' . $_SERVER['PHP_SELF'] . '?action=edit_message_init&track_id=' . $object->track_id . '">' . img_edit($langs->trans('Modify')) . '</a>';
}
print '</td></tr>';
print '<tr>';
print '<td colspan="2">';
if (!empty($user->rights->ticket->manage) && $action == 'edit_message_init') {
// MESSAGE
$msg = GETPOST('message_initial', 'alpha') ? GETPOST('message_initial', 'alpha') : $object->message;
include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
$uselocalbrowser = true;
$doleditor = new DolEditor('message_initial', $msg, '100%', 250, 'dolibarr_details', 'In', true, $uselocalbrowser);
$doleditor->Create();
} else {
// Deal with format differences (text / HTML)
if (dol_textishtml($object->message)) {
print $object->message;
} else {
print dol_nl2br($object->message);
}
//print '<div>' . $object->message . '</div>';
}
if (!empty($user->rights->ticket->manage) && $action == 'edit_message_init') {
print '<div class="center">';
print ' <input type="submit" class="button" value="' . $langs->trans('Modify') . '">';
print ' <input type="submit" class="button" name="cancel" value="' . $langs->trans('Cancel') . '">';
print '</div>';
}
print '</td>';
print '</tr>';
print '</table>';
print '</div>';
if (!empty($user->rights->ticket->manage) && $action == 'edit_message_init') {
// MESSAGE
print '</form>';
}
}
/**
* View html list of message for ticket
*
* @param boolean $show_private Show private messages
* @param boolean $show_user Show user who make action
* @param Ticket $object Object ticket
* @return void
*/
public function viewTicketMessages($show_private, $show_user, $object)
{
global $conf, $langs, $user;
// Load logs in cache
$ret = $this->dao->loadCacheMsgsTicket();
if ($ret < 0) dol_print_error($this->dao->db);
$action = GETPOST('action', 'alpha');
$this->viewTicketOriginalMessage($user, $action, $object);
if (is_array($this->dao->cache_msgs_ticket) && count($this->dao->cache_msgs_ticket) > 0)
{
print '<table class="border" style="width:100%;">';
print '<tr class="liste_titre">';
print '<td>';
print $langs->trans('TicketMessagesList');
print '</td>';
if ($show_user) {
print '<td>';
print $langs->trans('User');
print '</td>';
}
foreach ($this->dao->cache_msgs_ticket as $id => $arraymsgs) {
if (!$arraymsgs['private']
|| ($arraymsgs['private'] == "1" && $show_private)
) {
//print '<tr>';
print '<tr class="oddeven">';
print '<td><strong>';
print dol_print_date($arraymsgs['datec'], 'dayhour');
print '<strong></td>';
if ($show_user) {
print '<td>';
if ($arraymsgs['fk_user_author'] > 0) {
$userstat = new User($this->db);
$res = $userstat->fetch($arraymsgs['fk_user_author']);
if ($res) {
print $userstat->getNomUrl(0);
}
} else {
print $langs->trans('Customer');
}
print '</td>';
}
print '</td>';
print '<tr class="oddeven">';
print '<td colspan="2">';
print $arraymsgs['message'];
print '</td>';
print '</tr>';
}
}
print '</table>';
} else {
print '<div class="info">' . $langs->trans('NoMsgForThisTicket') . '</div>';
}
}
/**
* View list of message for ticket with timeline display
*
* @param boolean $show_private Show private messages
* @param boolean $show_user Show user who make action
* @param Ticket $object Object ticket
* @return void
*/
public function viewTicketTimelineMessages($show_private, $show_user, Ticket $object)
{
global $conf, $langs, $user;
// Load logs in cache
$ret = $object->loadCacheMsgsTicket();
$action = GETPOST('action');
if (is_array($object->cache_msgs_ticket) && count($object->cache_msgs_ticket) > 0) {
print '<section id="cd-timeline">';
foreach ($object->cache_msgs_ticket as $id => $arraymsgs) {
if (!$arraymsgs['private']
|| ($arraymsgs['private'] == "1" && $show_private)
) {
print '<div class="cd-timeline-block">';
print '<div class="cd-timeline-img">';
print '<img src="img/messages.png" alt="">';
print '</div> <!-- cd-timeline-img -->';
print '<div class="cd-timeline-content">';
print $arraymsgs['message'];
print '<span class="cd-date">';
print dol_print_date($arraymsgs['datec'], 'dayhour');
if ($show_user) {
if ($arraymsgs['fk_user_action'] > 0) {
$userstat = new User($this->db);
$res = $userstat->fetch($arraymsgs['fk_user_action']);
if ($res) {
print '<br>';
print $userstat->getNomUrl(1);
}
} else {
print '<br>';
print $langs->trans('Customer');
}
}
print '</span>';
print '</div> <!-- cd-timeline-content -->';
print '</div> <!-- cd-timeline-block -->';
}
}
print '</section>';
} else {
print '<div class="info">' . $langs->trans('NoMsgForThisTicket') . '</div>';
}
}
/**
* Print html navbar with link to set ticket status
*
* @param Ticket $object Ticket sup
* @return void
*/
public function viewStatusActions(Ticket $object)
{
global $langs;
print '<div class="div-table-responsive-no-min">';
print '<div class="tagtable centpercent">';
print '<div class="tagtr liste_titre">';
print '<div class="tagtd">';
print '<strong>' . $langs->trans('TicketChangeStatus') . '</strong>';
print '</div>';
// Exclude status which requires specific method
$exclude_status = array(Ticket::STATUS_CLOSED, Ticket::STATUS_CANCELED);
// Exclude actual status
$exclude_status = array_merge($exclude_status, array(intval($object->fk_statut)));
// Sort results to be similar to status object list
//sort($exclude_status);
foreach ($object->statuts_short as $status => $status_label) {
if (!in_array($status, $exclude_status)) {
print '<div class="tagtd">';
if ($status == 1)
{
$urlforbutton = $_SERVER['PHP_SELF'] . '?track_id=' . $object->track_id . '&action=mark_ticket_read'; // To set as read, we use a dedicated action
}
else
{
$urlforbutton = $_SERVER['PHP_SELF'] . '?track_id=' . $object->track_id . '&action=set_status&new_status=' . $status;
}
print '<a class="button buttonticket" href="' . $urlforbutton . '">';
print img_picto($langs->trans($object->statuts_short[$status]), 'statut' . $status . '.png@ticket') . ' ' . $langs->trans($object->statuts_short[$status]);
print '</a>';
print '</div>';
}
}
print '</div></div></div><br>';
}
/**
* Hook to add email element template
*
* @param array $parameters Parameters
* @param Ticket $object Object for action
* @param string $action Action string
* @param HookManager $hookmanager Hookmanager object
* @return int
*/
public function emailElementlist($parameters, &$object, &$action, $hookmanager)
{
global $langs;
$error = 0;
if (in_array('admin', explode(':', $parameters['context']))) {
$this->results = array('ticket_send' => $langs->trans('MailToSendTicketMessage'));
}
if (! $error) {
return 0; // or return 1 to replace standard code
} else {
$this->errors[] = 'Error message';
return -1;
}
}
}