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<?php
/* Copyright (C) 2013-2016 Jean-François FERRY <hello@librethic.io>
* Copyright (C) 2018 Frédéric France <frederic.france@netlogic.fr>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 3 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <http://www.gnu.org/licenses/>.
*/
/**
* \file htdocs/public/ticket/view.php
* \ingroup ticket
* \brief Public file to add and manage ticket
*/
if (!defined('NOCSRFCHECK')) {
define('NOCSRFCHECK', '1');
}
// Do not check anti CSRF attack test
if (!defined('NOREQUIREMENU')) {
define('NOREQUIREMENU', '1');
}
// If there is no need to load and show top and left menu
if (!defined("NOLOGIN")) {
define("NOLOGIN", '1');
}
// If this page is public (can be called outside logged session)
require '../../main.inc.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/CMailFile.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/security.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/company.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/payments.lib.php';
// Load translation files required by the page
$langs->loadLangs(array("companies","other","ticket"));
// Get parameters
$track_id = GETPOST('track_id', 'alpha');
$cancel = GETPOST('cancel', 'alpha');
$action = GETPOST('action', 'aZ09');
$email = GETPOST('email', 'alpha');
if (GETPOST('btn_view_ticket')) {
unset($_SESSION['email_customer']);
}
if (isset($_SESSION['email_customer'])) {
$email = $_SESSION['email_customer'];
}
$object = new ActionsTicket($db);
/*
* Actions
*/
if ($cancel)
{
if (! empty($backtopage))
{
header("Location: ".$backtopage);
exit;
}
$action='view_ticket';
}
if ($action == "view_ticket" || $action == "presend" || $action == "close" || $action == "confirm_public_close" || $action == "add_message") {
$error = 0;
$display_ticket = false;
if (!strlen($track_id)) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("TicketTrackId")));
$action = '';
}
if (!strlen($email)) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Email")));
$action = '';
} else {
if (!isValidEmail($email)) {
$error++;
array_push($object->errors, $langs->trans("ErrorEmailInvalid"));
$action = '';
}
}
if (!$error) {
$ret = $object->fetch('', '', $track_id);
if ($ret && $object->dao->id > 0) {
// Check if emails provided is the one of author
$emailofticket = CMailFile::getValidAddress($object->dao->origin_email, 2);
if ($emailofticket == $email)
{
$display_ticket = true;
$_SESSION['email_customer'] = $email;
}
// Check if emails provided is inside list of contacts
else {
$contacts = $object->dao->liste_contact(-1, 'external');
foreach ($contacts as $contact) {
if ($contact['email'] == $email) {
$display_ticket = true;
$_SESSION['email_customer'] = $email;
break;
} else {
$display_ticket = false;
}
}
}
// Check email of thirdparty of ticket
if ($object->dao->fk_soc > 0 || $object->dao->socid > 0) {
$object->dao->fetch_thirdparty();
if ($email == $object->dao->thirdparty->email) {
$display_ticket = true;
$_SESSION['email_customer'] = $email;
}
}
// Check if email is email of creator
if ($object->dao->fk_user_create > 0)
{
$tmpuser = new User($db);
$tmpuser->fetch($object->dao->fk_user_create);
if ($email == $tmpuser->email) {
$display_ticket = true;
$_SESSION['email_customer'] = $email;
}
}
// Check if email is email of creator
if ($object->dao->fk_user_assign > 0 && $object->dao->fk_user_assign != $object->dao->fk_user_create)
{
$tmpuser = new User($db);
$tmpuser->fetch($object->dao->fk_user_assign);
if ($email == $tmpuser->email) {
$display_ticket = true;
$_SESSION['email_customer'] = $email;
}
}
} else {
$error++;
array_push($object->errors, $langs->trans("ErrorTicketNotFound", $track_id));
$action = '';
}
}
if (! $error && $action == 'confirm_public_close' && $display_ticket)
{
if ($object->dao->close($user)) {
setEventMessages($langs->trans('TicketMarkedAsClosed'), null, 'mesgs');
$url = 'view.php?action=view_ticket&track_id=' . GETPOST('track_id', 'alpha');
header("Location: " . $url);
} else {
$action = '';
setEventMessages($object->error, $object->errors, 'errors');
}
}
if (! $error && $action == "add_message" && $display_ticket && GETPOSTISSET('btn_add_message'))
{
// TODO Add message...
$ret = $object->dao->newMessage($user, $action, 0);
if (! $error)
{
$action = 'view_ticket';
}
}
if ($error || $errors) {
setEventMessages($object->error, $object->errors, 'errors');
if ($action == "add_message")
{
$action = 'presend';
}
else
{
$action = '';
}
}
}
//var_dump($action);
//$object->doActions($action);
// Actions to send emails (for ticket, we need to manage the addfile and removefile only)
$trigger_name='TICKET_SENTBYMAIL';
$paramname='id';
$autocopy='MAIN_MAIL_AUTOCOPY_TICKET_TO'; // used to know the automatic BCC to add
$trackid='tic'.$object->id;
include DOL_DOCUMENT_ROOT.'/core/actions_sendmails.inc.php';
/*
* View
*/
$form = new Form($db);
$formticket = new FormTicket($db);
if (!$conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) {
print '<div class="error">' . $langs->trans('TicketPublicInterfaceForbidden') . '</div>';
$db->close();
exit();
}
$arrayofjs = array();
$arrayofcss = array('/ticket/css/styles.css.php');
llxHeaderTicket($langs->trans("Tickets"), "", 0, 0, $arrayofjs, $arrayofcss);
print '<div style="margin: 0 auto;" class="ticketpublicarea">';
if ($action == "view_ticket" || $action == "presend" || $action == "close" || $action == "confirm_public_close") {
if ($display_ticket)
{
// Confirmation close
if ($action == 'close') {
print $form->formconfirm($_SERVER["PHP_SELF"] . "?track_id=" . $track_id, $langs->trans("CloseATicket"), $langs->trans("ConfirmCloseAticket"), "confirm_public_close", '', '', 1);
}
print '<div id="form_view_ticket">';
print '<table class="border" style="width:100%">';
// Ref
print '<tr><td class="titlefield">' . $langs->trans("Ref") . '</td><td>';
print $object->dao->ref;
print '</td></tr>';
// Tracking ID
print '<tr><td>' . $langs->trans("TicketTrackId") . '</td><td>';
print $object->dao->track_id;
print '</td></tr>';
// Subject
print '<tr><td>' . $langs->trans("Subject") . '</td><td>';
print $object->dao->subject;
print '</td></tr>';
// Statut
print '<tr><td>' . $langs->trans("Status") . '</td><td>';
print $object->dao->getLibStatut(2);
print '</td></tr>';
// Type
print '<tr><td>' . $langs->trans("Type") . '</td><td>';
print $object->dao->type_label;
print '</td></tr>';
// Category
print '<tr><td>' . $langs->trans("Category") . '</td><td>';
print $object->dao->category_label;
print '</td></tr>';
// Severity
print '<tr><td>' . $langs->trans("Severity") . '</td><td>';
print $object->dao->severity_label;
print '</td></tr>';
// Creation date
print '<tr><td>' . $langs->trans("DateCreation") . '</td><td>';
print dol_print_date($object->dao->datec, 'dayhour');
print '</td></tr>';
// Author
print '<tr><td>' . $langs->trans("Author") . '</td><td>';
if ($object->dao->fk_user_create > 0) {
$langs->load("users");
$fuser = new User($db);
$fuser->fetch($object->dao->fk_user_create);
print $fuser->getFullName($langs);
} else {
print dol_escape_htmltag($object->dao->origin_email);
}
print '</td></tr>';
// Read date
if (!empty($object->dao->date_read)) {
print '<tr><td>' . $langs->trans("TicketReadOn") . '</td><td>';
print dol_print_date($object->dao->date_read, 'dayhour');
print '</td></tr>';
}
// Close date
if (!empty($object->dao->date_close)) {
print '<tr><td>' . $langs->trans("TicketCloseOn") . '</td><td>';
print dol_print_date($object->dao->date_close, 'dayhour');
print '</td></tr>';
}
// User assigned
print '<tr><td>' . $langs->trans("AssignedTo") . '</td><td>';
if ($object->dao->fk_user_assign > 0) {
$fuser = new User($db);
$fuser->fetch($object->dao->fk_user_assign);
print $fuser->getFullName($langs, 1);
}
print '</td></tr>';
// Progression
print '<tr><td>' . $langs->trans("Progression") . '</td><td>';
print ($object->dao->progress > 0 ? $object->dao->progress : '0') . '%';
print '</td></tr>';
print '</table>';
print '</div>';
print '<div style="clear: both; margin-top: 1.5em;"></div>';
if ($action == 'presend') {
print load_fiche_titre($langs->trans('TicketAddMessage'), '', 'messages@ticket');
$formticket = new FormTicket($db);
$formticket->action = "add_message";
$formticket->track_id = $object->dao->track_id;
$formticket->id = $object->dao->id;
$formticket->param = array('track_id' => $object->dao->track_id, 'fk_user_create' => '-1', 'returnurl' => DOL_URL_ROOT.'/public/ticket/view.php');
$formticket->withfile = 2;
$formticket->withcancel = 1;
$formticket->showMessageForm('100%');
}
if ($action != 'presend') {
print '<form method="post" id="form_view_ticket_list" name="form_view_ticket_list" enctype="multipart/form-data" action="'.DOL_URL_ROOT.'/public/ticket/list.php">';
print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
print '<input type="hidden" name="action" value="view_ticketlist">';
print '<input type="hidden" name="track_id" value="'.$object->dao->track_id.'">';
print '<input type="hidden" name="email" value="'.$_SESSION['email_customer'].'">';
//print '<input type="hidden" name="search_fk_status" value="non_closed">';
print "</form>\n";
print '<div class="tabsAction">';
// List ticket
print '<div class="inline-block divButAction"><a class="left" style="padding-right: 50px" href="javascript:$(\'#form_view_ticket_list\').submit();">' . $langs->trans('ViewMyTicketList') . '</a></div>';
if ($object->dao->fk_statut < Ticket::STATUS_CLOSED) {
// New message
print '<div class="inline-block divButAction"><a class="butAction" href="' . $_SERVER['PHP_SELF'] . '?action=presend&mode=init&track_id=' . $object->dao->track_id . '">' . $langs->trans('AddMessage') . '</a></div>';
// Close ticket
if ($object->dao->fk_statut >= Ticket::STATUS_NOT_READ && $object->dao->fk_statut < Ticket::STATUS_CLOSED) {
print '<div class="inline-block divButAction"><a class="butAction" href="' . $_SERVER['PHP_SELF'] . '?action=close&track_id=' . $object->dao->track_id . '">' . $langs->trans('CloseTicket') . '</a></div>';
}
}
print '</div>';
}
// Message list
print load_fiche_titre($langs->trans('TicketMessagesList'), '', 'messages@ticket');
$object->viewTicketMessages(false, true, $object->dao);
}
else
{
print '<div class="error">Not Allowed<br><a href="' . $_SERVER['PHP_SELF'] . '?track_id=' . $object->dao->track_id . '">' . $langs->trans('Back') . '</a></div>';
}
} else {
print '<p class="center">' . $langs->trans("TicketPublicMsgViewLogIn") . '</p>';
print '<div id="form_view_ticket">';
print '<form method="post" name="form_view_ticket" enctype="multipart/form-data" action="' . $_SERVER['PHP_SELF'] . '">';
print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
print '<input type="hidden" name="action" value="view_ticket">';
print '<p><label for="track_id" style="display: inline-block; width: 30%; "><span class="fieldrequired">' . $langs->trans("TicketTrackId") . '</span></label>';
print '<input size="30" id="track_id" name="track_id" value="' . (GETPOST('track_id', 'alpha') ? GETPOST('track_id', 'alpha') : '') . '" />';
print '</p>';
print '<p><label for="email" style="display: inline-block; width: 30%; "><span class="fieldrequired">' . $langs->trans('Email') . '</span></label>';
print '<input size="30" id="email" name="email" value="' . (GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : $_SESSION['customer_email']) . '" />';
print '</p>';
print '<p style="text-align: center; margin-top: 1.5em;">';
print '<input class="button" type="submit" name="btn_view_ticket" value="' . $langs->trans('ViewTicket') . '" />';
print "</p>\n";
print "</form>\n";
print "</div>\n";
}
print "</div>";
// End of page
htmlPrintOnlinePaymentFooter($mysoc, $langs, 0, $suffix, $object);
llxFooter('', 'public');
$db->close();