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<?php
/* Copyright (C) 2013-2016 Jean-François FERRY <hello@librethic.io>
* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 2 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <http://www.gnu.org/licenses/>.
*/
/**
* \file htdocs/public/ticket/create_ticket.php
* \ingroup ticket
* \brief Display public form to add new ticket
*/
if (!defined('NOREQUIREUSER')) define('NOREQUIREUSER', '1');
if (!defined('NOTOKENRENEWAL')) define('NOTOKENRENEWAL', '1');
if (!defined('NOREQUIREMENU')) define('NOREQUIREMENU', '1');
if (!defined('NOREQUIREHTML')) define('NOREQUIREHTML', '1');
if (!defined('NOLOGIN')) define("NOLOGIN", 1); // This means this output page does not require to be logged.
if (!defined('NOCSRFCHECK')) define("NOCSRFCHECK", 1); // We accept to go on this page from external web site.
require '../../main.inc.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/security.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/company.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/payments.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/extrafields.class.php';
require_once DOL_DOCUMENT_ROOT.'/user/class/user.class.php';
// Load translation files required by the page
$langs->loadLangs(array('companies', 'other', 'mails', 'ticket'));
// Get parameters
$id = GETPOST('id', 'int');
$msg_id = GETPOST('msg_id', 'int');
$action = GETPOST('action', 'alpha');
$object = new Ticket($db);
$extrafields = new ExtraFields($db);
$extralabels = $extrafields->fetch_name_optionals_label($object->table_element);
/*
* Actions
*/
// Add file in email form
if (GETPOST('addfile', 'alpha') && ! GETPOST('add', 'alpha')) {
////$res = $object->fetch('','',GETPOST('track_id'));
////if($res > 0)
////{
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
// Set tmp directory TODO Use a dedicated directory for temp mails files
$vardir = $conf->ticket->dir_output;
$upload_dir_tmp = $vardir . '/temp';
if (!dol_is_dir($upload_dir_tmp)) {
dol_mkdir($upload_dir_tmp);
}
dol_add_file_process($upload_dir_tmp, 0, 0, 'addedfile');
$action = 'create_ticket';
////}
}
// Remove file
if (GETPOST('removedfile', 'alpha') && !GETPOST('add', 'alpha')) {
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
// Set tmp directory
$vardir = $conf->ticket->dir_output . '/';
$upload_dir_tmp = $vardir . '/temp';
// TODO Delete only files that was uploaded from email form
dol_remove_file_process($_POST['removedfile'], 0, 0);
$action = 'create_ticket';
}
if ($action == 'create_ticket' && GETPOST('add', 'alpha')) {
$error = 0;
$origin_email = GETPOST('email', 'alpha');
if (empty($origin_email)) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Email")));
$action = '';
} else {
// Search company saved with email
$searched_companies = $object->searchSocidByEmail($origin_email, '0');
// Chercher un contact existant avec cette adresse email
// Le premier contact trouvé est utilisé pour déterminer le contact suivi
$contacts = $object->searchContactByEmail($origin_email);
// Option to require email exists to create ticket
if (!empty($conf->global->TICKET_EMAIL_MUST_EXISTS) && !$contacts[0]->socid) {
$error++;
array_push($object->errors, $langs->trans("ErrorEmailMustExistToCreateTicket"));
$action = '';
}
}
if (!GETPOST("subject", "none")) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("Subject")));
$action = '';
} elseif (!GETPOST("message", "none")) {
$error++;
array_push($object->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message")));
$action = '';
}
// Check email address
if (!isValidEmail($origin_email)) {
$error++;
array_push($object->errors, $langs->trans("ErrorBadEmailAddress", $langs->transnoentities("email")));
$action = '';
}
if (!$error) {
$object->db->begin();
$object->track_id = generate_random_id(16);
$object->subject = GETPOST("subject", "none");
$object->message = GETPOST("message", "none");
$object->origin_email = $origin_email;
$object->type_code = GETPOST("type_code", 'aZ09');
$object->category_code = GETPOST("category_code", 'aZ09');
$object->severity_code = GETPOST("severity_code", 'aZ09');
if (is_array($searched_companies)) {
$object->fk_soc = $searched_companies[0]->id;
}
if (is_array($contacts) and count($contacts) > 0) {
$object->fk_soc = $contacts[0]->socid;
$usertoassign = $contacts[0]->id;
}
$ret = $extrafields->setOptionalsFromPost($extralabels, $object);
// Generate new ref
$object->ref = $object->getDefaultRef();
if (!is_object($user)) {
$user = new User($db);
}
$object->context['disableticketemail']=1; // Disable emails sent by ticket trigger when creation is done from this page, emails are already sent later
$id = $object->create($user);
if ($id <= 0) {
$error++;
$errors = ($object->error ? array($object->error) : $object->errors);
array_push($object->errors, $object->error ? array($object->error) : $object->errors);
$action = 'create_ticket';
}
if (!$error && $id > 0) {
if ($usertoassign > 0) {
$object->add_contact($usertoassign, "SUPPORTCLI", 'external', $notrigger = 0);
}
}
if (! $error)
{
$object->db->commit();
$action = "infos_success";
} else {
$object->db->rollback();
setEventMessages($object->error, $object->errors, 'errors');
$action = 'create_ticket';
}
if (! $error)
{
$res = $object->fetch($id);
if ($res) {
// Create form object
include_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php';
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php';
$formmail = new FormMail($db);
// Init to avoid errors
$filepath = array();
$filename = array();
$mimetype = array();
$attachedfiles = $formmail->get_attached_files();
$filepath = $attachedfiles['paths'];
$filename = $attachedfiles['names'];
$mimetype = $attachedfiles['mimes'];
// Send email to customer
$subject = '[' . $conf->global->MAIN_INFO_SOCIETE_NOM . '] ' . $langs->transnoentities('TicketNewEmailSubject');
$message .= ($conf->global->TICKET_MESSAGE_MAIL_NEW ? $conf->global->TICKET_MESSAGE_MAIL_NEW : $langs->transnoentities('TicketNewEmailBody')) . "\n\n";
$message .= $langs->transnoentities('TicketNewEmailBodyInfosTicket') . "\n";
$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE . '/' : dol_buildpath('/public/ticket/view.php', 2)) . '?track_id=' . $object->track_id;
$infos_new_ticket = $langs->transnoentities('TicketNewEmailBodyInfosTrackId', '<a href="' . $url_public_ticket . '">' . $object->track_id . '</a>') . "\n";
$infos_new_ticket .= $langs->transnoentities('TicketNewEmailBodyInfosTrackUrl') . "\n\n";
$message .= dol_nl2br($infos_new_ticket);
$message .= $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE ? $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE : $langs->transnoentities('TicketMessageMailSignatureText');
$sendto = GETPOST('email', 'alpha');
$from = $conf->global->MAIN_INFO_SOCIETE_NOM . '<' . $conf->global->TICKET_NOTIFICATION_EMAIL_FROM . '>';
$replyto = $from;
$message = dol_nl2br($message);
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php';
$mailfile = new CMailFile($subject, $sendto, $from, $message, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1);
if ($mailfile->error || $mailfile->errors) {
setEventMessages($mailfile->error, $mailfile->errors, 'errors');
} else {
$result = $mailfile->sendfile();
}
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
// Send email to TICKET_NOTIFICATION_EMAIL_TO
$sendto = $conf->global->TICKET_NOTIFICATION_EMAIL_TO;
if ($sendto)
{
$subject = '[' . $conf->global->MAIN_INFO_SOCIETE_NOM . '] ' . $langs->transnoentities('TicketNewEmailSubjectAdmin');
$message_admin = $langs->transnoentities('TicketNewEmailBodyAdmin', $object->track_id) . "\n\n";
$message_admin .= '<ul><li>' . $langs->trans('Title') . ' : ' . $object->subject . '</li>';
$message_admin .= '<li>' . $langs->trans('Type') . ' : ' . $object->type_label . '</li>';
$message_admin .= '<li>' . $langs->trans('Category') . ' : ' . $object->category_label . '</li>';
$message_admin .= '<li>' . $langs->trans('Severity') . ' : ' . $object->severity_label . '</li>';
$message_admin .= '<li>' . $langs->trans('From') . ' : ' . $object->origin_email . '</li>';
if (is_array($extrafields->attributes[$object->table_element]['label']))
{
foreach($extrafields->attributes[$object->table_element]['label'] as $key => $val)
{
$enabled = 1;
if ($qualified && isset($extrafields->attributes[$object->table_element]['list'][$key]))
{
$enabled = dol_eval($extrafields->attributes[$object->table_element]['list'][$key], 1);
}
$perms = 1;
if ($perms && isset($extrafields->attributes[$object->table_element]['perms'][$key]))
{
$perms = dol_eval($extrafields->attributes[$object->table_element]['perms'][$key], 1);
}
$qualified=true;
if (empty($enabled) || $enabled == 2) $qualified = false;
if (empty($perms)) $qualified = false;
if ($qualified) $message_admin .= '<li>' . $langs->trans($key) . ' : ' . $value . '</li>';
}
}
$message_admin .= '</ul>';
$message_admin .= '<p>' . $langs->trans('Message') . ' : <br>' . $object->message . '</p>';
$message_admin .= '<p><a href="' . dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id . '">' . $langs->trans('SeeThisTicketIntomanagementInterface') . '</a></p>';
$from = $conf->global->MAIN_INFO_SOCIETE_NOM . '<' . $conf->global->TICKET_NOTIFICATION_EMAIL_FROM . '>';
$replyto = $from;
$message_admin = dol_nl2br($message_admin);
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO;
$conf->global->MAIN_MAIL_AUTOCOPY_TO = '';
}
include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php';
$mailfile = new CMailFile($subject, $sendto, $from, $message_admin, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1);
if ($mailfile->error || $mailfile->errors) {
setEventMessages($mailfile->error, $mailfile->errors, 'errors');
} else {
$result = $mailfile->sendfile();
}
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) {
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO;
}
}
}
// Copy files into ticket directory
$destdir = $conf->ticket->dir_output . '/' . $object->track_id;
if (! dol_is_dir($destdir)) {
dol_mkdir($destdir);
}
foreach ($filename as $i => $val) {
dol_move($filepath[$i], $destdir . '/' . $filename[$i], 0, 1);
$formmail->remove_attached_files($i);
}
//setEventMessages($langs->trans('YourTicketSuccessfullySaved'), null, 'mesgs');
// Make a redirect to avoid to have ticket submitted twice if we make back
setEventMessages($langs->trans('MesgInfosPublicTicketCreatedWithTrackId', '<strong>' . $object->track_id . '</strong>'), null, 'warnings');
setEventMessages($langs->trans('PleaseRememberThisId'), null, 'warnings');
header("Location: index.php");
exit;
}
} else {
setEventMessages($object->error, $object->errors, 'errors');
}
}
/*
* View
*/
$form = new Form($db);
$formticket = new FormTicket($db);
if (!$conf->global->TICKET_ENABLE_PUBLIC_INTERFACE)
{
print '<div class="error">' . $langs->trans('TicketPublicInterfaceForbidden') . '</div>';
$db->close();
exit();
}
$arrayofjs = array();
$arrayofcss = array('/opensurvey/css/style.css', '/ticket/css/styles.css.php');
llxHeaderTicket($langs->trans("CreateTicket"), "", 0, 0, $arrayofjs, $arrayofcss);
print '<div style="width:60%; margin: 0 auto;" class="ticketpublicarea">';
if ($action != "infos_success") {
$formticket->withfromsocid = isset($socid) ? $socid : $user->societe_id;
$formticket->withtitletopic = 1;
$formticket->withcompany = 0;
$formticket->withusercreate = 1;
$formticket->fk_user_create = 0;
$formticket->withemail = 1;
$formticket->ispublic = 1;
$formticket->withfile = 2;
$formticket->action = 'create_ticket';
$formticket->param = array('returnurl' => $_SERVER['PHP_SELF'].($conf->entity > 1 ? '?entity='.$conf->entity : ''));
if (empty($defaultref)) {
$defaultref = '';
}
print load_fiche_titre($langs->trans('NewTicket'), '', '', 0, 0, 'marginleftonly');
print '<div class="info marginleftonly marginrightonly">' . $langs->trans('TicketPublicInfoCreateTicket') . '</div>';
$formticket->showForm();
}
print '</div>';
// End of page
htmlPrintOnlinePaymentFooter($mysoc, $langs, 1, $suffix, $object);
llxFooter('', 'public');
$db->close();