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<?php
/* Copyright (C) 2013-2015 Jean-François FERRY <hello@librethic.io>
* Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr>
* Copyright (C) 2019 Frédéric France <frederic.france@netlogic.fr>
*
* This program is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 2 of the License, or
* (at your option) any later version.
*
* This program is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with this program. If not, see <http://www.gnu.org/licenses/>.
*/
/**
* \file ticket/class/html.ticket.class.php
* \ingroup ticket
* \brief Fichier de la classe permettant la generation du formulaire html d'envoi de mail unitaire
*/
require_once DOL_DOCUMENT_ROOT . "/core/class/html.form.class.php";
require_once DOL_DOCUMENT_ROOT . "/core/class/html.formmail.class.php";
require_once DOL_DOCUMENT_ROOT . "/core/class/html.formprojet.class.php";
if (!class_exists('FormCompany')) {
include DOL_DOCUMENT_ROOT . '/core/class/html.formcompany.class.php';
}
/**
* Classe permettant la generation du formulaire d'un nouveau ticket.
*
* @package Ticket
* \remarks Utilisation: $formticket = new FormTicket($db)
* \remarks $formticket->proprietes=1 ou chaine ou tableau de valeurs
* \remarks $formticket->show_form() affiche le formulaire
*/
class FormTicket
{
/**
* @var DoliDB Database handler.
*/
public $db;
public $track_id;
/**
* @var int ID
*/
public $fk_user_create;
public $message;
public $topic_title;
public $action;
public $withtopic;
public $withemail;
/**
*
* @var int $withsubstit Show substitution array
*/
public $withsubstit;
public $withfile;
public $ispublic; // To show information or not into public form
public $withtitletopic;
public $withcompany; // affiche liste déroulante company
public $withfromsocid;
public $withfromcontactid;
public $withnotnotifytiersatcreate;
public $withusercreate; // Show name of creating user in form
public $withcreatereadonly;
public $withref; // Show ref field
public $withcancel;
/**
*
* @var array $substit Substitutions
*/
public $substit = array();
public $param = array();
/**
* @var string Error code (or message)
*/
public $error;
/**
* Constructor
*
* @param DoliDB $db Database handler
*/
public function __construct($db)
{
$this->db = $db;
$this->action = 'add';
$this->withcompany = 1;
$this->withfromsocid = 0;
$this->withfromcontactid = 0;
//$this->withthreadid=0;
//$this->withtitletopic='';
$this->withnotnotifytiersatcreate = 0;
$this->withusercreate = 1;
$this->withcreatereadonly = 1;
$this->withemail = 0;
$this->withref = 0;
$this->withextrafields = 0; // Show extrafields or not
//$this->withtopicreadonly=0;
}
/**
* Show the form to input ticket
*
* @param int $withdolfichehead With dol_fiche_head
* @return void
*/
public function showForm($withdolfichehead = 0)
{
global $conf, $langs, $user, $hookmanager;
// Load translation files required by the page
$langs->loadLangs(array('other', 'mails', 'ticket'));
$form = new Form($this->db);
$formcompany = new FormCompany($this->db);
$ticketstatic = new Ticket($this->db);
$soc = new Societe($this->db);
if (!empty($this->withfromsocid) && $this->withfromsocid > 0) {
$soc->fetch($this->withfromsocid);
}
$ticketstat = new Ticket($this->db);
$extrafields = new ExtraFields($this->db);
$extralabels = $extrafields->fetch_name_optionals_label($ticketstat->table_element);
print "\n<!-- Begin form TICKET -->\n";
if ($withdolfichehead) dol_fiche_head(null, 'card', '', 0, '');
print '<form method="POST" '.($withdolfichehead?'':'style="margin-bottom: 30px;" ').'name="ticket" id="form_create_ticket" enctype="multipart/form-data" action="' . $this->param["returnurl"] . '">';
print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
print '<input type="hidden" name="action" value="' . $this->action . '">';
foreach ($this->param as $key => $value) {
print '<input type="hidden" name="' . $key . '" value="' . $value . '">';
}
print '<input type="hidden" name="fk_user_create" value="' . $this->fk_user_create . '">';
print '<table class="border centpercent">';
if ($this->withref) {
// Ref
$defaultref = $ticketstat->getDefaultRef();
print '<tr><td class="titlefieldcreate"><span class="fieldrequired">' . $langs->trans("Ref") . '</span></td><td><input size="18" type="text" name="ref" value="' . (GETPOST("ref", 'alpha') ? GETPOST("ref", 'alpha') : $defaultref) . '"></td></tr>';
}
// TITLE
if ($this->withemail) {
print '<tr><td class="titlefield"><label for="email"><span class="fieldrequired">' . $langs->trans("Email") . '</span></label></td><td>';
print '<input class="text minwidth200" id="email" name="email" value="' . (GETPOST('email', 'alpha') ? GETPOST('email', 'alpha') : $subject) . '" />';
print '</td></tr>';
}
// Si origin du ticket
if (isset($this->param['origin']) && $this->param['originid'] > 0) {
// Parse element/subelement (ex: project_task)
$element = $subelement = $this->param['origin'];
if (preg_match('/^([^_]+)_([^_]+)/i', $this->param['origin'], $regs)) {
$element = $regs[1];
$subelement = $regs[2];
}
dol_include_once('/' . $element . '/class/' . $subelement . '.class.php');
$classname = ucfirst($subelement);
$objectsrc = new $classname($this->db);
$objectsrc->fetch(GETPOST('originid', 'int'));
if (empty($objectsrc->lines) && method_exists($objectsrc, 'fetch_lines')) {
$objectsrc->fetch_lines();
}
$objectsrc->fetch_thirdparty();
$newclassname = $classname;
print '<tr><td>' . $langs->trans($newclassname) . '</td><td colspan="2"><input name="' . $subelement . 'id" value="' . GETPOST('originid') . '" type="hidden" />' . $objectsrc->getNomUrl(1) . '</td></tr>';
}
// Type
print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">' . $langs->trans("TicketTypeRequest") . '</span></label></td><td>';
$this->selectTypesTickets((GETPOST('type_code') ? GETPOST('type_code') : $this->type_code), 'type_code', '', '2');
print '</td></tr>';
// Severity
print '<tr><td><span class="fieldrequired"><label for="selectseverity_code">' . $langs->trans("TicketSeverity") . '</span></label></td><td>';
$this->selectSeveritiesTickets((GETPOST('severity_code') ? GETPOST('severity_code') : $this->severity_code), 'severity_code', '', '2');
print '</td></tr>';
// Group
print '<tr><td><span class="fieldrequired"><label for="selectcategory_code">' . $langs->trans("TicketGroup") . '</span></label></td><td>';
$this->selectGroupTickets((GETPOST('category_code') ? GETPOST('category_code') : $this->category_code), 'category_code', '', '2');
print '</td></tr>';
// Subject
if ($this->withtitletopic) {
print '<tr><td><label for="subject"><span class="fieldrequired">' . $langs->trans("Subject") . '</span></label></td><td>';
// Réponse à un ticket : affichage du titre du thread en readonly
if ($this->withtopicreadonly) {
print $langs->trans('SubjectAnswerToTicket') . ' ' . $this->topic_title;
print '</td></tr>';
} else {
if ($this->withthreadid > 0) {
$subject = $langs->trans('SubjectAnswerToTicket') . ' ' . $this->withthreadid . ' : ' . $this->topic_title . '';
}
print '<input class="text" size="50" id="subject" name="subject" value="' . (GETPOST('subject', 'alpha') ? GETPOST('subject', 'alpha') : $subject) . '" />';
print '</td></tr>';
}
}
// MESSAGE
$msg = GETPOSTISSET('message') ? GETPOST('message', 'none') : '';
print '<tr><td><label for="message"><span class="fieldrequired">' . $langs->trans("Message") . '</span></label></td><td>';
// If public form, display more information
$toolbarname = 'dolibarr_notes';
if ($this->ispublic)
{
$toolbarname = 'dolibarr_details';
print '<div class="warning">' . ($conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE ? $conf->global->TICKET_PUBLIC_TEXT_HELP_MESSAGE : $langs->trans('TicketPublicPleaseBeAccuratelyDescribe')) . '</div>';
}
include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
$uselocalbrowser = true;
$doleditor = new DolEditor('message', $msg, '100%', 230, $toolbarname, 'In', true, $uselocalbrowser);
$doleditor->Create();
print '</td></tr>';
// FK_USER_CREATE
if ($this->withusercreate > 0 && $this->fk_user_create) {
print '<tr><td class="titlefield">' . $langs->trans("CreatedBy") . '</td><td>';
$langs->load("users");
$fuser = new User($this->db);
if ($this->withcreatereadonly) {
if ($res = $fuser->fetch($this->fk_user_create)) {
print $fuser->getNomUrl(1);
}
}
print ' ';
print "</td></tr>\n";
}
// Customer or supplier
if ($this->withcompany) {
// altairis: force company and contact id for external user
if (empty($user->socid)) {
// Company
print '<tr><td class="titlefield">' . $langs->trans("ThirdParty") . '</td><td>';
$events = array();
$events[] = array('method' => 'getContacts', 'url' => dol_buildpath('/core/ajax/contacts.php', 1), 'htmlname' => 'contactid', 'params' => array('add-customer-contact' => 'disabled'));
print $form->select_company($this->withfromsocid, 'socid', '', 1, 1, '', $events, 0, 'minwidth200');
print '</td></tr>';
if (! empty($conf->use_javascript_ajax) && ! empty($conf->global->COMPANY_USE_SEARCH_TO_SELECT)) {
$htmlname = 'socid';
print '<script type="text/javascript">
$(document).ready(function () {
jQuery("#'.$htmlname.'").change(function () {
var obj = '.json_encode($events).';
$.each(obj, function(key,values) {
if (values.method.length) {
runJsCodeForEvent'.$htmlname.'(values);
}
});
});
function runJsCodeForEvent'.$htmlname.'(obj) {
console.log("Run runJsCodeForEvent'.$htmlname.'");
var id = $("#'.$htmlname.'").val();
var method = obj.method;
var url = obj.url;
var htmlname = obj.htmlname;
var showempty = obj.showempty;
$.getJSON(url,
{
action: method,
id: id,
htmlname: htmlname,
showempty: showempty
},
function(response) {
$.each(obj.params, function(key,action) {
if (key.length) {
var num = response.num;
if (num > 0) {
$("#" + key).removeAttr(action);
} else {
$("#" + key).attr(action, action);
}
}
});
$("select#" + htmlname).html(response.value);
if (response.num) {
var selecthtml_str = response.value;
var selecthtml_dom=$.parseHTML(selecthtml_str);
$("#inputautocomplete"+htmlname).val(selecthtml_dom[0][0].innerHTML);
} else {
$("#inputautocomplete"+htmlname).val("");
}
$("select#" + htmlname).change(); /* Trigger event change */
}
);
}
});
</script>';
}
// Contact and type
print '<tr><td>' . $langs->trans("Contact") . '</td><td>';
// If no socid, set to -1 to avoid full contacts list
$selectedCompany = ($this->withfromsocid > 0) ? $this->withfromsocid : -1;
$nbofcontacts = $form->select_contacts($selectedCompany, $this->withfromcontactid, 'contactid', 3, '', '', 0, 'minwidth200');
print ' ';
$formcompany->selectTypeContact($ticketstatic, '', 'type', 'external', '', 0, 'maginleftonly');
print '</td></tr>';
} else {
print '<tr><td class="titlefield"><input type="hidden" name="socid" value="' . $user->socid . '"/></td>';
print '<td><input type="hidden" name="contactid" value="' . $user->contactid . '"/></td>';
print '<td><input type="hidden" name="type" value="Z"/></td></tr>';
}
// Notify thirdparty at creation
if (empty($this->ispublic))
{
print '<tr><td><label for="notify_tiers_at_create">' . $langs->trans("TicketNotifyTiersAtCreation") . '</label></td><td>';
print '<input type="checkbox" id="notify_tiers_at_create" name="notify_tiers_at_create"'.($this->withnotifytiersatcreate?' checked="checked"':'').'>';
print '</td></tr>';
}
}
if (! empty($conf->projet->enabled) && ! $this->ispublic)
{
$formproject=new FormProjets($this->db);
print '<tr><td><label for="project"><span class="">' . $langs->trans("Project") . '</span></label></td><td>';
print $formproject->select_projects(-1, GETPOST('projectid', 'int'), 'projectid', 0, 0, 1, 1);
print '</td></tr>';
}
// Attached files
if (!empty($this->withfile)) {
// Define list of attached files
$listofpaths = array();
$listofnames = array();
$listofmimes = array();
if (!empty($_SESSION["listofpaths"])) {
$listofpaths = explode(';', $_SESSION["listofpaths"]);
}
if (!empty($_SESSION["listofnames"])) {
$listofnames = explode(';', $_SESSION["listofnames"]);
}
if (!empty($_SESSION["listofmimes"])) {
$listofmimes = explode(';', $_SESSION["listofmimes"]);
}
$out .= '<tr>';
$out .= '<td width="180">' . $langs->trans("MailFile") . '</td>';
$out .= '<td colspan="2">';
// TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
$out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">' . "\n";
$out .= '<script type="text/javascript" language="javascript">';
$out .= 'jQuery(document).ready(function () {';
$out .= ' jQuery(".removedfile").click(function() {';
$out .= ' jQuery(".removedfilehidden").val(jQuery(this).val());';
$out .= ' });';
$out .= '})';
$out .= '</script>' . "\n";
if (count($listofpaths)) {
foreach ($listofpaths as $key => $val) {
$out .= '<div id="attachfile_' . $key . '">';
$out .= img_mime($listofnames[$key]) . ' ' . $listofnames[$key];
if (!$this->withfilereadonly) {
$out .= ' <input type="image" style="border: 0px;" src="' . DOL_URL_ROOT . '/theme/' . $conf->theme . '/img/delete.png" value="' . ($key + 1) . '" class="removedfile" id="removedfile_' . $key . '" name="removedfile_' . $key . '" />';
}
$out .= '<br></div>';
}
} else {
$out .= $langs->trans("NoAttachedFiles") . '<br>';
}
if ($this->withfile == 2) { // Can add other files
$out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="' . $langs->trans("Upload") . '" />';
$out .= ' ';
$out .= '<input type="submit" class="button" id="addfile" name="addfile" value="' . $langs->trans("MailingAddFile") . '" />';
}
$out .= "</td></tr>\n";
print $out;
}
// Other attributes
$reshook = $hookmanager->executeHooks('formObjectOptions', $parameters, $ticketstat, $action); // Note that $action and $object may have been modified by hook
if (empty($reshook))
{
print $ticketstat->showOptionals($extrafields, 'edit');
}
print '</table>';
if ($withdolfichehead) dol_fiche_end();
print '<div class="center">';
print '<input class="button" type="submit" name="add" value="' . $langs->trans(($this->withthreadid > 0 ? "SendResponse" : "NewTicket")) . '" />';
if ($this->withcancel) {
print " ";
print "<input class=\"button\" type=\"submit\" name=\"cancel\" value=\"" . $langs->trans("Cancel") . "\">";
}
print '</div>';
print "</form>\n";
print "<!-- End form TICKET -->\n";
}
/**
* Return html list of tickets type
*
* @param string $selected Id du type pre-selectionne
* @param string $htmlname Nom de la zone select
* @param string $filtertype To filter on field type in llx_c_ticket_type (array('code'=>xx,'label'=>zz))
* @param int $format 0=id+libelle, 1=code+code, 2=code+libelle, 3=id+code
* @param int $empty 1=peut etre vide, 0 sinon
* @param int $noadmininfo 0=Add admin info, 1=Disable admin info
* @param int $maxlength Max length of label
* @param string $morecss More CSS
* @return void
*/
public function selectTypesTickets($selected = '', $htmlname = 'tickettype', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '')
{
global $langs, $user;
$ticketstat = new Ticket($this->db);
dol_syslog(get_class($this) . "::select_types_tickets " . $selected . ", " . $htmlname . ", " . $filtertype . ", " . $format, LOG_DEBUG);
$filterarray = array();
if ($filtertype != '' && $filtertype != '-1') {
$filterarray = explode(',', $filtertype);
}
$ticketstat->loadCacheTypesTickets();
print '<select id="select' . $htmlname . '" class="flat minwidth100'.($morecss?' '.$morecss:'').'" name="' . $htmlname . '">';
if ($empty) {
print '<option value=""> </option>';
}
if (is_array($ticketstat->cache_types_tickets) && count($ticketstat->cache_types_tickets)) {
foreach ($ticketstat->cache_types_tickets as $id => $arraytypes) {
// On passe si on a demande de filtrer sur des modes de paiments particuliers
if (count($filterarray) && !in_array($arraytypes['type'], $filterarray)) {
continue;
}
// We discard empty line if showempty is on because an empty line has already been output.
if ($empty && empty($arraytypes['code'])) {
continue;
}
if ($format == 0) {
print '<option value="' . $id . '"';
}
if ($format == 1) {
print '<option value="' . $arraytypes['code'] . '"';
}
if ($format == 2) {
print '<option value="' . $arraytypes['code'] . '"';
}
if ($format == 3) {
print '<option value="' . $id . '"';
}
// Si selected est text, on compare avec code, sinon avec id
if (preg_match('/[a-z]/i', $selected) && $selected == $arraytypes['code']) {
print ' selected="selected"';
} elseif ($selected == $id) {
print ' selected="selected"';
} elseif ($arraytypes['use_default'] == "1" && !$empty) {
print ' selected="selected"';
}
print '>';
if ($format == 0) {
$value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
}
if ($format == 1) {
$value = $arraytypes['code'];
}
if ($format == 2) {
$value = ($maxlength ? dol_trunc($arraytypes['label'], $maxlength) : $arraytypes['label']);
}
if ($format == 3) {
$value = $arraytypes['code'];
}
print $value ? $value : ' ';
print '</option>';
}
}
print '</select>';
if ($user->admin && !$noadmininfo) {
print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
}
print ajax_combobox('select'.$htmlname);
}
/**
* Return html list of ticket anaytic codes
*
* @param string $selected Id categorie pre-selectionnée
* @param string $htmlname Nom de la zone select
* @param string $filtertype To filter on field type in llx_c_ticket_category (array('code'=>xx,'label'=>zz))
* @param int $format 0=id+libelle, 1=code+code, 2=code+libelle, 3=id+code
* @param int $empty 1=peut etre vide, 0 sinon
* @param int $noadmininfo 0=Add admin info, 1=Disable admin info
* @param int $maxlength Max length of label
* @param string $morecss More CSS
* @return void
*/
public function selectGroupTickets($selected = '', $htmlname = 'ticketcategory', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '')
{
global $langs, $user;
$ticketstat = new Ticket($this->db);
dol_syslog(get_class($this) . "::selectCategoryTickets " . $selected . ", " . $htmlname . ", " . $filtertype . ", " . $format, LOG_DEBUG);
$filterarray = array();
if ($filtertype != '' && $filtertype != '-1') {
$filterarray = explode(',', $filtertype);
}
$ticketstat->loadCacheCategoriesTickets();
print '<select id="select' . $htmlname . '" class="flat minwidth100'.($morecss?' '.$morecss:'').'" name="' . $htmlname . '">';
if ($empty) {
print '<option value=""> </option>';
}
if (is_array($ticketstat->cache_category_tickets) && count($ticketstat->cache_category_tickets)) {
foreach ($ticketstat->cache_category_tickets as $id => $arraycategories) {
// On passe si on a demande de filtrer sur des modes de paiments particuliers
if (count($filterarray) && !in_array($arraycategories['type'], $filterarray)) {
continue;
}
// We discard empty line if showempty is on because an empty line has already been output.
if ($empty && empty($arraycategories['code'])) {
continue;
}
if ($format == 0) {
print '<option value="' . $id . '"';
}
if ($format == 1) {
print '<option value="' . $arraycategories['code'] . '"';
}
if ($format == 2) {
print '<option value="' . $arraycategories['code'] . '"';
}
if ($format == 3) {
print '<option value="' . $id . '"';
}
// Si selected est text, on compare avec code, sinon avec id
if (preg_match('/[a-z]/i', $selected) && $selected == $arraycategories['code']) {
print ' selected="selected"';
} elseif ($selected == $id) {
print ' selected="selected"';
} elseif ($arraycategories['use_default'] == "1" && !$empty) {
print ' selected="selected"';
}
print '>';
if ($format == 0) {
$value = ($maxlength ? dol_trunc($arraycategories['label'], $maxlength) : $arraycategories['label']);
}
if ($format == 1) {
$value = $arraycategories['code'];
}
if ($format == 2) {
$value = ($maxlength ? dol_trunc($arraycategories['label'], $maxlength) : $arraycategories['label']);
}
if ($format == 3) {
$value = $arraycategories['code'];
}
print $value ? $value : ' ';
print '</option>';
}
}
print '</select>';
if ($user->admin && !$noadmininfo) {
print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
}
print ajax_combobox('select'.$htmlname);
}
/**
* Return html list of ticket severitys
*
* @param string $selected Id severity pre-selectionnée
* @param string $htmlname Nom de la zone select
* @param string $filtertype To filter on field type in llx_c_ticket_severity (array('code'=>xx,'label'=>zz))
* @param int $format 0=id+libelle, 1=code+code, 2=code+libelle, 3=id+code
* @param int $empty 1=peut etre vide, 0 sinon
* @param int $noadmininfo 0=Add admin info, 1=Disable admin info
* @param int $maxlength Max length of label
* @param string $morecss More CSS
* @return void
*/
public function selectSeveritiesTickets($selected = '', $htmlname = 'ticketseverity', $filtertype = '', $format = 0, $empty = 0, $noadmininfo = 0, $maxlength = 0, $morecss = '')
{
global $langs, $user;
$ticketstat = new Ticket($this->db);
dol_syslog(get_class($this) . "::selectSeveritiesTickets " . $selected . ", " . $htmlname . ", " . $filtertype . ", " . $format, LOG_DEBUG);
$filterarray = array();
if ($filtertype != '' && $filtertype != '-1') {
$filterarray = explode(',', $filtertype);
}
$ticketstat->loadCacheSeveritiesTickets();
print '<select id="select' . $htmlname . '" class="flat minwidth100'.($morecss?' '.$morecss:'').'" name="' . $htmlname . '">';
if ($empty) {
print '<option value=""> </option>';
}
if (is_array($ticketstat->cache_severity_tickets) && count($ticketstat->cache_severity_tickets)) {
foreach ($ticketstat->cache_severity_tickets as $id => $arrayseverities) {
// On passe si on a demande de filtrer sur des modes de paiments particuliers
if (count($filterarray) && !in_array($arrayseverities['type'], $filterarray)) {
continue;
}
// We discard empty line if showempty is on because an empty line has already been output.
if ($empty && empty($arrayseverities['code'])) {
continue;
}
if ($format == 0) {
print '<option value="' . $id . '"';
}
if ($format == 1) {
print '<option value="' . $arrayseverities['code'] . '"';
}
if ($format == 2) {
print '<option value="' . $arrayseverities['code'] . '"';
}
if ($format == 3) {
print '<option value="' . $id . '"';
}
// Si selected est text, on compare avec code, sinon avec id
if (preg_match('/[a-z]/i', $selected) && $selected == $arrayseverities['code']) {
print ' selected="selected"';
} elseif ($selected == $id) {
print ' selected="selected"';
} elseif ($arrayseverities['use_default'] == "1" && !$empty) {
print ' selected="selected"';
}
print '>';
if ($format == 0) {
$value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
}
if ($format == 1) {
$value = $arrayseverities['code'];
}
if ($format == 2) {
$value = ($maxlength ? dol_trunc($arrayseverities['label'], $maxlength) : $arrayseverities['label']);
}
if ($format == 3) {
$value = $arrayseverities['code'];
}
print $value ? $value : ' ';
print '</option>';
}
}
print '</select>';
if ($user->admin && !$noadmininfo) {
print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
}
print ajax_combobox('select'.$htmlname);
}
// phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps
/**
* Clear list of attached files in send mail form (also stored in session)
*
* @return void
*/
public function clear_attached_files()
{
// phpcs:enable
global $conf,$user;
require_once DOL_DOCUMENT_ROOT.'/core/lib/files.lib.php';
// Set tmp user directory
$vardir=$conf->user->dir_output."/".$user->id;
$upload_dir = $vardir.'/temp/'; // TODO Add $keytoavoidconflict in upload_dir path
if (is_dir($upload_dir)) dol_delete_dir_recursive($upload_dir);
$keytoavoidconflict = empty($this->trackid)?'':'-'.$this->trackid; // this->trackid must be defined
unset($_SESSION["listofpaths".$keytoavoidconflict]);
unset($_SESSION["listofnames".$keytoavoidconflict]);
unset($_SESSION["listofmimes".$keytoavoidconflict]);
}
/**
* Show the form to add message on ticket
*
* @param string $width Width of form
* @return void
*/
public function showMessageForm($width = '40%')
{
global $conf, $langs, $user, $hookmanager, $form, $mysoc;
$formmail = new FormMail($this->db);
$addfileaction = 'addfile';
if (! is_object($form)) $form=new Form($this->db);
// Load translation files required by the page
$langs->loadLangs(array('other', 'mails'));
// Clear temp files. Must be done at beginning, before call of triggers
if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1'))
{
$this->clear_attached_files();
}
// Define output language
$outputlangs = $langs;
$newlang = '';
if ($conf->global->MAIN_MULTILANGS && empty($newlang)) $newlang = $this->param['langsmodels'];
if (! empty($newlang))
{
$outputlangs = new Translate("", $conf);
$outputlangs->setDefaultLang($newlang);
$outputlangs->load('other');
}
// Get message template for $this->param["models"] into c_email_templates
$arraydefaultmessage = -1;
if ($this->param['models'] != 'none')
{
$model_id=0;
if (array_key_exists('models_id', $this->param))
{
$model_id=$this->param["models_id"];
}
$arraydefaultmessage=$formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id); // If $model_id is empty, preselect the first one
}
// Define list of attached files
$listofpaths = array();
$listofnames = array();
$listofmimes = array();
$keytoavoidconflict = empty($this->trackid)?'':'-'.$this->trackid; // this->trackid must be defined
if (GETPOST('mode', 'alpha') == 'init' || (GETPOST('modelmailselected', 'alpha') && GETPOST('modelmailselected', 'alpha') != '-1'))
{
if (! empty($arraydefaultmessage->joinfiles) && is_array($this->param['fileinit']))
{
foreach($this->param['fileinit'] as $file)
{
$this->add_attached_files($file, basename($file), dol_mimetype($file));
}
}
}
if (! empty($_SESSION["listofpaths".$keytoavoidconflict])) $listofpaths=explode(';', $_SESSION["listofpaths".$keytoavoidconflict]);
if (! empty($_SESSION["listofnames".$keytoavoidconflict])) $listofnames=explode(';', $_SESSION["listofnames".$keytoavoidconflict]);
if (! empty($_SESSION["listofmimes".$keytoavoidconflict])) $listofmimes=explode(';', $_SESSION["listofmimes".$keytoavoidconflict]);
// Define output language
$outputlangs = $langs;
$newlang = '';
if ($conf->global->MAIN_MULTILANGS && empty($newlang)) {
$newlang = $this->param['langsmodels'];
}
if (! empty($newlang)) {
$outputlangs = new Translate("", $conf);
$outputlangs->setDefaultLang($newlang);
$outputlangs->load('other');
}
print "\n<!-- Begin message_form TICKET -->\n";
$send_email = GETPOST('send_email', 'int') ? GETPOST('send_email', 'int') : 0;
// Example 1 : Adding jquery code
print '<script type="text/javascript" language="javascript">
jQuery(document).ready(function() {
send_email=' . $send_email . ';
if (send_email) {
jQuery(".email_line").show();
} else {
jQuery(".email_line").hide();
}
jQuery("#send_msg_email").click(function() {
if(jQuery(this).is(":checked")) {
jQuery(".email_line").show();
}
else {
jQuery(".email_line").hide();
}
});';
print '});
</script>';
print '<form method="post" name="ticket" enctype="multipart/form-data" action="' . $this->param["returnurl"] . '">';
print '<input type="hidden" name="token" value="' . $_SESSION['newtoken'] . '">';
print '<input type="hidden" name="action" value="' . $this->action . '">';
print '<input type="hidden" name="actionbis" value="add_message">';
foreach ($this->param as $key => $value) {
print '<input type="hidden" name="' . $key . '" value="' . $value . '">';
}
// Get message template
$model_id=0;
if (array_key_exists('models_id', $this->param)) {
$model_id=$this->param["models_id"];
$arraydefaultmessage=$formmail->getEMailTemplate($this->db, $this->param["models"], $user, $outputlangs, $model_id);
}
$result = $formmail->fetchAllEMailTemplate($this->param["models"], $user, $outputlangs);
if ($result<0) {
setEventMessages($this->error, $this->errors, 'errors');
}
$modelmail_array=array();
foreach ($formmail->lines_model as $line) {
$modelmail_array[$line->id]=$line->label;
}
print '<table class="border" width="' . $width . '">';
// External users can't send message email
if ($user->rights->ticket->write && !$user->socid)
{
print '<tr><td width="30%"></td><td colspan="2">';
$checkbox_selected = (GETPOST('send_email') == "1" ? ' checked' : '');
print '<input type="checkbox" name="send_email" value="1" id="send_msg_email" '.$checkbox_selected.'/> ';
print '<label for="send_msg_email">' . $langs->trans('SendMessageByEmail') . '</label>';
print '</td></tr>';
// Zone to select its email template
if (count($modelmail_array)>0) {
print '<tr class="email_line"><td></td><td colspan="2"><div style="padding: 3px 0 3px 0">'."\n";
print $langs->trans('SelectMailModel').': '.$formmail->selectarray('modelmailselected', $modelmail_array, $this->param['models_id'], 1);
if ($user->admin) {
print info_admin($langs->trans("YouCanChangeValuesForThisListFromDictionarySetup"), 1);
}
print ' ';
print '<input class="button" type="submit" value="'.$langs->trans('Use').'" name="modelselected" id="modelselected">';
print ' ';
print '</div></td>';
}
// Private message (not visible by customer/external user)
if (! $user->socid) {
print '<tr><td width="30%"></td><td>';
$checkbox_selected = (GETPOST('private_message', 'alpha') == "1" ? ' checked' : '');
print '<input type="checkbox" name="private_message" value="1" id="private_message" '.$checkbox_selected.'/> ';
print '<label for="private_message">' . $langs->trans('MarkMessageAsPrivate') . '</label>';
print '</td><td align="center">';
print $form->textwithpicto('', $langs->trans("TicketMessagePrivateHelp"), 1, 'help');
print '</td></tr>';
}
print '<tr class="email_line"><td class="titlefieldcreate">' . $langs->trans('Subject') . '</td>';
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE;
print '<td colspan="2"><input type="text" class="text" size="80" name="subject" value="[' . $label_title . ' - ticket #' . $this->track_id . '] ' . $langs->trans('TicketNewMessage') . '" />';
print '</td></tr>';
// Destinataires
print '<tr class="email_line"><td>' . $langs->trans('MailRecipients') . '</td><td colspan="2">';
$ticketstat = new Ticket($this->db);
$res = $ticketstat->fetch('', '', $this->track_id);
if ($res) {
// Retrieve email of all contacts (internal and external)
$contacts = $ticketstat->getInfosTicketInternalContact();
$contacts = array_merge($contacts, $ticketstat->getInfosTicketExternalContact());
// Build array to display recipient list
if (is_array($contacts) && count($contacts) > 0) {
foreach ($contacts as $key => $info_sendto) {
if ($info_sendto['email'] != '') {
$sendto[] = dol_escape_htmltag(trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">")." <small>(" . dol_escape_htmltag($info_sendto['libelle']) . ")</small>";
}
}
}
if ($ticketstat->origin_email && !in_array($this->dao->origin_email, $sendto)) {
$sendto[] = dol_escape_htmltag($ticketstat->origin_email) . " <small>(".$langs->trans("TicketEmailOriginIssuer").")</small>";
}
if ($ticketstat->fk_soc > 0) {
$ticketstat->socid = $ticketstat->fk_soc;
$ticketstat->fetch_thirdparty();
if (is_array($ticketstat->thirdparty->email) && !in_array($ticketstat->thirdparty->email, $sendto)) {
$sendto[] = $ticketstat->thirdparty->email . ' <small>(' . $langs->trans('Customer') . ')</small>';
}
}
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS) {
$sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO . ' <small>(generic email)</small>';
}
// Print recipient list
if (is_array($sendto) && count($sendto) > 0) {
print implode(', ', $sendto);
} else {
print '<div class="warning">' . $langs->trans('WarningNoEMailsAdded') . ' ' . $langs->trans('TicketGoIntoContactTab') . '</div>';
}
}
print '</td></tr>';
}
// Intro
// External users can't send message email
if ($user->rights->ticket->write && !$user->socid) {
$mail_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO;
print '<tr class="email_line"><td><label for="mail_intro">' . $langs->trans("TicketMessageMailIntro") . '</label>';
print '</td><td>';
include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
$uselocalbrowser = true;
$doleditor = new DolEditor('mail_intro', $mail_intro, '100%', 140, 'dolibarr_details', '', false, true, $conf->global->FCKEDITOR_ENABLE_SOCIETE, ROWS_2, 70);
$doleditor->Create();
print '</td><td align="center">';
print $form->textwithpicto('', $langs->trans("TicketMessageMailIntroHelp"), 1, 'help');
print '</td></tr>';
}
// MESSAGE
$defaultmessage="";
if (is_array($arraydefaultmessage) && count($arraydefaultmessage) > 0 && $arraydefaultmessage->content) {
$defaultmessage=$arraydefaultmessage->content;
}
$defaultmessage=str_replace('\n', "\n", $defaultmessage);
// Deal with format differences between message and signature (text / HTML)
if (dol_textishtml($defaultmessage) && !dol_textishtml($this->substit['__SIGNATURE__'])) {
$this->substit['__SIGNATURE__'] = dol_nl2br($this->substit['__SIGNATURE__']);
} elseif (!dol_textishtml($defaultmessage) && dol_textishtml($this->substit['__SIGNATURE__'])) {
$defaultmessage = dol_nl2br($defaultmessage);
}
if (isset($_POST["message"]) && ! $_POST['modelselected']) {
$defaultmessage=GETPOST('message');
} else {
$defaultmessage=make_substitutions($defaultmessage, $this->substit);
// Clean first \n and br (to avoid empty line when CONTACTCIVNAME is empty)
$defaultmessage=preg_replace("/^(<br>)+/", "", $defaultmessage);
$defaultmessage=preg_replace("/^\n+/", "", $defaultmessage);
}
print '<tr><td class="tdtop"><label for="message"><span class="fieldrequired">' . $langs->trans("Message") . '</span></label></td><td>';
//$toolbarname = 'dolibarr_details';
$toolbarname = 'dolibarr_notes';
include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
$doleditor = new DolEditor('message', $defaultmessage, '100%', 200, $toolbarname, '', false, true, $conf->global->FCKEDITOR_ENABLE_SOCIETE, ROWS_5, 70);
$doleditor->Create();
print '</td><td align="center">';
if ($user->rights->ticket->write && !$user->socid) {
print $form->textwithpicto('', $langs->trans("TicketMessageHelp"), 1, 'help');
}
print '</td></tr>';
// Signature
// External users can't send message email
if ($user->rights->ticket->write && !$user->socid) {
$mail_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE;
print '<tr class="email_line"><td><label for="mail_intro">' . $langs->trans("TicketMessageMailSignature") . '</label>';
print '</td><td>';
include_once DOL_DOCUMENT_ROOT . '/core/class/doleditor.class.php';
$doleditor = new DolEditor('mail_signature', $mail_signature, '100%', 150, 'dolibarr_details', '', false, true, $conf->global->FCKEDITOR_ENABLE_SOCIETE, ROWS_2, 70);
$doleditor->Create();
print '</td><td align="center">';
print $form->textwithpicto('', $langs->trans("TicketMessageMailSignatureHelp"), 1, 'help');
print '</td></tr>';
}
// Attached files
if (!empty($this->withfile)) {
$out .= '<tr>';
$out .= '<td width="180">' . $langs->trans("MailFile") . '</td>';
$out .= '<td colspan="2">';
// TODO Trick to have param removedfile containing nb of image to delete. But this does not works without javascript
$out .= '<input type="hidden" class="removedfilehidden" name="removedfile" value="">' . "\n";
$out .= '<script type="text/javascript" language="javascript">';
$out .= 'jQuery(document).ready(function () {';
$out .= ' jQuery(".removedfile").click(function() {';
$out .= ' jQuery(".removedfilehidden").val(jQuery(this).val());';
$out .= ' });';
$out .= '})';
$out .= '</script>' . "\n";
if (count($listofpaths)) {
foreach ($listofpaths as $key => $val) {
$out .= '<div id="attachfile_' . $key . '">';
$out .= img_mime($listofnames[$key]) . ' ' . $listofnames[$key];
if (!$this->withfilereadonly) {
$out .= ' <input type="image" style="border: 0px;" src="' . DOL_URL_ROOT . '/theme/' . $conf->theme . '/img/delete.png" value="' . ($key + 1) . '" class="removedfile reposition" id="removedfile_' . $key . '" name="removedfile_' . $key . '" />';
}
$out .= '<br></div>';
}
} else {
$out .= $langs->trans("NoAttachedFiles") . '<br>';
}
if ($this->withfile == 2) { // Can add other files
$out .= '<input type="file" class="flat" id="addedfile" name="addedfile" value="' . $langs->trans("Upload") . '" />';
$out .= ' ';
$out .= '<input type="submit" class="button" id="' . $addfileaction . '" name="' . $addfileaction . '" value="' . $langs->trans("MailingAddFile") . '" />';
}
$out .= "</td></tr>\n";
print $out;
}
print '</table>';
print '<center><br>';
print '<input class="button" type="submit" name="btn_add_message" value="' . $langs->trans("AddMessage") . '" />';
if ($this->withcancel) {
print " ";
print "<input class=\"button\" type=\"submit\" name=\"cancel\" value=\"" . $langs->trans("Cancel") . "\">";
}
print "</center>\n";
print "</form>\n";
print "<!-- End form TICKET -->\n";
}
}