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  <div class="section" id="troubleshooting">
<h1>Troubleshooting<a class="headerlink" href="#troubleshooting" title="Permalink to this headline">¶</a></h1>
<div class="section" id="blackberry-os-10-2">
<h2>BlackBerry OS 10.2<a class="headerlink" href="#blackberry-os-10-2" title="Permalink to this headline">¶</a></h2>
<p>BlackBerry OS up to 10.2.2102 does not accept a URL with protocol <code class="docutils literal"><span class="pre">https://</span></code>
in front of the server address. It will always tell you that it cannot login on
your server. So instead of writing:</p>
<div class="highlight-python"><div class="highlight"><pre>https://example.com/remote.php/dav/principals/users/USERNAME/
</pre></div>
</div>
<p>in the server address field, you have to write:</p>
<div class="highlight-python"><div class="highlight"><pre>example.com/remote.php/dav/principals/users/USERNAME/
</pre></div>
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