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<?php /* Copyright (C) 2013-2018 Jean-François Ferry <hello@librethic.io> * Copyright (C) 2016 Christophe Battarel <christophe@altairis.fr> * * This program is free software; you can redistribute it and/or modify * it under the terms of the GNU General Public License as published by * the Free Software Foundation; either version 3 of the License, or * (at your option) any later version. * * This program is distributed in the hope that it will be useful, * but WITHOUT ANY WARRANTY; without even the implied warranty of * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the * GNU General Public License for more details. * * You should have received a copy of the GNU General Public License * along with this program. If not, see <http://www.gnu.org/licenses/>. */ /** * \file ticket/class/ticket.class.php * \ingroup ticket * \brief Class file for object ticket */ // Put here all includes required by your class file require_once DOL_DOCUMENT_ROOT . "/core/class/commonobject.class.php"; require_once DOL_DOCUMENT_ROOT . '/fichinter/class/fichinter.class.php'; require_once DOL_DOCUMENT_ROOT . '/core/lib/ticket.lib.php'; /** * Class to manage ticket */ class Ticket extends CommonObject { /** * @var string ID to identify managed object */ public $element = 'ticket'; /** * @var string Name of table without prefix where object is stored */ public $table_element = 'ticket'; /** * @var string Name of field for link to tickets */ public $fk_element='fk_ticket'; /** * @var int Does ticketcore support multicompany module ? 0=No test on entity, 1=Test with field entity, 2=Test with link by societe */ public $ismultientitymanaged = 1; /** * @var int Does ticketcore support extrafields ? 0=No, 1=Yes */ public $isextrafieldmanaged = 1; /** * @var string String with name of icon for ticketcore. Must be the part after the 'object_' into object_ticketcore.png */ public $picto = 'ticket'; /** * @var string Hash to identify ticket publically */ public $track_id; /** * @var int Thirdparty ID */ public $fk_soc; /** * @var int Project ID */ public $fk_project; /** * @var string Person email who have create ticket */ public $origin_email; /** * @var int User id who have create ticket */ public $fk_user_create; /** * @var int User id who have ticket assigned */ public $fk_user_assign; /** * var string Ticket subject */ public $subject; /** * @var string Ticket message */ public $message; /** * @var int Ticket statut */ public $fk_statut; /** * @var string State resolution */ public $resolution; /** * @var int Progress in percent */ public $progress; /** * @var int Duration for ticket */ public $timing; /** * @var string Type code */ public $type_code; /** * @var string Category code */ public $category_code; /** * @var string Severity code */ public $severity_code; /** * @var int Création date */ public $datec = ''; /** * @var int Read date */ public $date_read = ''; /** * @var int Close ticket date */ public $date_close = ''; /** * @var array cache_types_tickets */ public $cache_types_tickets; /** * @var array tickets categories */ public $cache_category_tickets; /** * @var int Notify tiers at create */ public $notify_tiers_at_create; public $lines; /** * @var string Regex pour les images */ public $regeximgext = '\.jpg|\.jpeg|\.bmp|\.gif|\.png|\.tiff'; public $fields=array( 'rowid' => array('type'=>'integer', 'label'=>'TechnicalID', 'position'=>1, 'visible'=>-2, 'enabled'=>1, 'position'=>1, 'notnull'=>1, 'index'=>1, 'comment'=>"Id"), 'entity' => array('type'=>'integer', 'label'=>'Entity', 'visible'=>0, 'enabled'=>1, 'position'=>5, 'notnull'=>1, 'index'=>1), 'ref' => array('type'=>'varchar(128)', 'label'=>'Ref', 'visible'=>1, 'enabled'=>1, 'position'=>10, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object", 'css'=>''), 'track_id' => array('type'=>'varchar(255)', 'label'=>'TicketTrackId', 'visible'=>-2, 'enabled'=>1, 'position'=>11, 'notnull'=>-1, 'searchall'=>1, 'help'=>"Help text"), 'fk_user_create' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'Author', 'visible'=>1, 'enabled'=>1, 'position'=>15, 'notnull'=>1, 'css'=>'nowraponall'), 'origin_email' => array('type'=>'mail', 'label'=>'OriginEmail', 'visible'=>-2, 'enabled'=>1, 'position'=>16, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object"), 'subject' => array('type'=>'varchar(255)', 'label'=>'Subject', 'visible'=>1, 'enabled'=>1, 'position'=>18, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth75'), 'type_code' => array('type'=>'varchar(32)', 'label'=>'Type', 'visible'=>1, 'enabled'=>1, 'position'=>20, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth100'), 'category_code' => array('type'=>'varchar(32)', 'label'=>'TicketGroup', 'visible'=>-1, 'enabled'=>1, 'position'=>21, 'notnull'=>-1, 'help'=>"", 'css'=>'maxwidth100'), 'severity_code' => array('type'=>'varchar(32)', 'label'=>'Severity', 'visible'=>1, 'enabled'=>1, 'position'=>22, 'notnull'=>-1, 'help'=>"", 'css'=>'maxwidth100'), 'fk_soc' => array('type'=>'integer:Societe:societe/class/societe.class.php', 'label'=>'ThirdParty', 'visible'=>1, 'enabled'=>1, 'position'=>50, 'notnull'=>-1, 'index'=>1, 'searchall'=>1, 'help'=>"LinkToThirparty"), 'notify_tiers_at_create' => array('type'=>'integer', 'label'=>'NotifyThirdparty', 'visible'=>-1, 'enabled'=>0, 'position'=>51, 'notnull'=>1, 'index'=>1), 'fk_project' => array('type'=>'integer:Project:projet/class/project.class.php', 'label'=>'Project', 'visible'=>-1, 'enabled'=>1, 'position'=>52, 'notnull'=>-1, 'index'=>1, 'help'=>"LinkToProject"), 'timing' => array('type'=>'varchar(20)', 'label'=>'Timing', 'visible'=>-1, 'enabled'=>1, 'position'=>42, 'notnull'=>-1, 'help'=>""), 'datec' => array('type'=>'datetime', 'label'=>'DateCreation', 'visible'=>1, 'enabled'=>1, 'position'=>500, 'notnull'=>1), 'date_read' => array('type'=>'datetime', 'label'=>'TicketReadOn', 'visible'=>1, 'enabled'=>1, 'position'=>500, 'notnull'=>1), 'fk_user_assign' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'AssignedTo', 'visible'=>1, 'enabled'=>1, 'position'=>505, 'notnull'=>1), 'date_close' => array('type'=>'datetime', 'label'=>'TicketCloseOn', 'visible'=>-1, 'enabled'=>1, 'position'=>510, 'notnull'=>1), 'tms' => array('type'=>'timestamp', 'label'=>'DateModification', 'visible'=>-1, 'enabled'=>1, 'position'=>520, 'notnull'=>1), 'message' => array('type'=>'text', 'label'=>'Message', 'visible'=>-2, 'enabled'=>1, 'position'=>540, 'notnull'=>-1,), 'progress' => array('type'=>'varchar(100)', 'label'=>'Progression', 'visible'=>-1, 'enabled'=>1, 'position'=>540, 'notnull'=>-1, 'css'=>'right', 'help'=>""), 'resolution' => array('type'=>'integer', 'label'=>'Resolution', 'visible'=>-1, 'enabled'=>1, 'position'=>550, 'notnull'=>1), 'fk_statut' => array('type'=>'integer', 'label'=>'Status', 'visible'=>1, 'enabled'=>1, 'position'=>600, 'notnull'=>1, 'index'=>1, 'arrayofkeyval'=>array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted')) ); /** * Status */ const STATUS_NOT_READ = 0; const STATUS_READ = 1; const STATUS_ASSIGNED = 2; const STATUS_IN_PROGRESS = 3; const STATUS_NEED_MORE_INFO = 5; const STATUS_WAITING = 7; const STATUS_CLOSED = 8; const STATUS_CANCELED = 9; /** * Constructor * * @param DoliDb $db Database handler */ public function __construct($db) { $this->db = $db; $this->statuts_short = array(self::STATUS_NOT_READ => 'Unread', self::STATUS_READ => 'Read', self::STATUS_ASSIGNED => 'Assigned', self::STATUS_IN_PROGRESS => 'InProgress', self::STATUS_NEED_MORE_INFO => 'NeedMoreInformation', self::STATUS_WAITING => 'Suspended', self::STATUS_CLOSED => 'Closed', self::STATUS_CANCELED => 'Canceled'); $this->statuts = array(self::STATUS_NOT_READ => 'Unread', self::STATUS_READ => 'Read', self::STATUS_ASSIGNED => 'Assigned', self::STATUS_IN_PROGRESS => 'InProgress', self::STATUS_NEED_MORE_INFO => 'NeedMoreInformation', self::STATUS_WAITING => 'Suspended', self::STATUS_CLOSED => 'Closed', self::STATUS_CANCELED => 'Canceled'); } /** * Check properties of ticket are ok (like ref, track_id, ...). * All properties must be already loaded on object (this->ref, this->track_id, ...). * * @return int 0 if OK, <0 if KO */ private function verify() { $this->errors = array(); $result = 0; // Clean parameters if (isset($this->ref)) { $this->ref = trim($this->ref); } if (isset($this->track_id)) { $this->track_id = trim($this->track_id); } if (isset($this->fk_soc)) { $this->fk_soc = trim($this->fk_soc); } if (isset($this->fk_project)) { $this->fk_project = trim($this->fk_project); } if (isset($this->origin_email)) { $this->origin_email = trim($this->origin_email); } if (isset($this->fk_user_create)) { $this->fk_user_create = trim($this->fk_user_create); } if (isset($this->fk_user_assign)) { $this->fk_user_assign = trim($this->fk_user_assign); } if (isset($this->subject)) { $this->subject = trim($this->subject); } if (isset($this->message)) { $this->message = trim($this->message); } if (isset($this->fk_statut)) { $this->fk_statut = trim($this->fk_statut); } if (isset($this->resolution)) { $this->resolution = trim($this->resolution); } if (isset($this->progress)) { $this->progress = trim($this->progress); } if (isset($this->timing)) { $this->timing = trim($this->timing); } if (isset($this->type_code)) { $this->type_code = trim($this->type_code); } if (isset($this->category_code)) { $this->category_code = trim($this->category_code); } if (isset($this->severity_code)) { $this->severity_code = trim($this->severity_code); } if (empty($this->ref)) { $this->errors[] = 'ErrorBadRef'; dol_syslog(get_class($this) . "::create error -1 ref null", LOG_ERR); $result = -1; } return $result; } /** * Create object into database * * @param User $user User that creates * @param int $notrigger 0=launch triggers after, 1=disable triggers * @return int <0 if KO, Id of created object if OK */ public function create($user, $notrigger = 0) { global $conf, $langs; $error = 0; // Clean parameters $this->datec = dol_now(); if (empty($this->track_id)) $this->track_id = generate_random_id(16); // Check more parameters // If error, this->errors[] is filled $result = $this->verify(); if ($result >= 0) { // Insert request $sql = "INSERT INTO " . MAIN_DB_PREFIX . "ticket("; $sql .= "ref,"; $sql .= "track_id,"; $sql .= "fk_soc,"; $sql .= "fk_project,"; $sql .= "origin_email,"; $sql .= "fk_user_create,"; $sql .= "fk_user_assign,"; $sql .= "subject,"; $sql .= "message,"; $sql .= "fk_statut,"; $sql .= "resolution,"; $sql .= "progress,"; $sql .= "timing,"; $sql .= "type_code,"; $sql .= "category_code,"; $sql .= "severity_code,"; $sql .= "datec,"; $sql .= "date_read,"; $sql .= "date_close,"; $sql .= "entity,"; $sql .= "notify_tiers_at_create"; $sql .= ") VALUES ("; $sql .= " " . (!isset($this->ref) ? '' : "'" . $this->db->escape($this->ref) . "'") . ","; $sql .= " " . (!isset($this->track_id) ? 'NULL' : "'" . $this->db->escape($this->track_id) . "'") . ","; $sql .= " " . ($this->fk_soc > 0 ? $this->db->escape($this->fk_soc) : "null") . ","; $sql .= " " . ($this->fk_project > 0 ? $this->db->escape($this->fk_project) : "null") . ","; $sql .= " " . (!isset($this->origin_email) ? 'NULL' : "'" . $this->db->escape($this->origin_email) . "'") . ","; $sql .= " " . ($this->fk_user_create > 0 ? $this->fk_user_create : ($user->id > 0 ? $user->id : 'NULL')) . ","; $sql .= " " . ($this->fk_user_assign > 0 ? $this->fk_user_assign : 'NULL') . ","; $sql .= " " . (!isset($this->subject) ? 'NULL' : "'" . $this->db->escape($this->subject) . "'") . ","; $sql .= " " . (!isset($this->message) ? 'NULL' : "'" . $this->db->escape($this->message) . "'") . ","; $sql .= " " . (!isset($this->fk_statut) ? '0' : "'" . $this->db->escape($this->fk_statut) . "'") . ","; $sql .= " " . (!isset($this->resolution) ? 'NULL' : "'" . $this->db->escape($this->resolution) . "'") . ","; $sql .= " " . (!isset($this->progress) ? '0' : "'" . $this->db->escape($this->progress) . "'") . ","; $sql .= " " . (!isset($this->timing) ? 'NULL' : "'" . $this->db->escape($this->timing) . "'") . ","; $sql .= " " . (!isset($this->type_code) ? 'NULL' : "'" . $this->db->escape($this->type_code) . "'") . ","; $sql .= " " . (!isset($this->category_code) ? 'NULL' : "'" . $this->db->escape($this->category_code) . "'") . ","; $sql .= " " . (!isset($this->severity_code) ? 'NULL' : "'" . $this->db->escape($this->severity_code) . "'") . ","; $sql .= " " . (!isset($this->datec) || dol_strlen($this->datec) == 0 ? 'NULL' : "'" . $this->db->idate($this->datec) . "'") . ","; $sql .= " " . (!isset($this->date_read) || dol_strlen($this->date_read) == 0 ? 'NULL' : "'" . $this->db->idate($this->date_read) . "'") . ","; $sql .= " " . (!isset($this->date_close) || dol_strlen($this->date_close) == 0 ? 'NULL' : "'" . $this->db->idate($this->date_close) . "'") . ""; $sql .= ", " . $conf->entity; $sql .= ", " . (!isset($this->notify_tiers_at_create) ? '1' : "'" . $this->db->escape($this->notify_tiers_at_create) . "'"); $sql .= ")"; $this->db->begin(); dol_syslog(get_class($this) . "::create sql=" . $sql, LOG_DEBUG); $resql = $this->db->query($sql); if (!$resql) { $error++; $this->errors[] = "Error " . $this->db->lasterror(); } if (!$error) { $this->id = $this->db->last_insert_id(MAIN_DB_PREFIX . "ticket"); if (!$notrigger) { // Call trigger $result=$this->call_trigger('TICKET_CREATE', $user); if ($result < 0) { $error++; } // End call triggers } } //Update extrafield if (! $error) { if (empty($conf->global->MAIN_EXTRAFIELDS_DISABLED)) { // For avoid conflicts if trigger used $result = $this->insertExtraFields(); if ($result < 0) { $error++; } } } // Commit or rollback if ($error) { foreach ($this->errors as $errmsg) { dol_syslog(get_class($this) . "::create " . $errmsg, LOG_ERR); $this->error .= ($this->error ? ', ' . $errmsg : $errmsg); } $this->db->rollback(); return -1 * $error; } else { $this->db->commit(); return $this->id; } } else { $this->db->rollback(); dol_syslog(get_class($this) . "::Create fails verify " . join(',', $this->errors), LOG_WARNING); return -3; } } /** * Load object in memory from the database * * @param int $id Id object * @param string $ref Ref * @param string $track_id Track id, a hash like ref * @return int <0 if KO, >0 if OK */ public function fetch($id = '', $ref = '', $track_id = '') { global $langs; // Check parameters if (! $id && ! $track_id && ! $ref) { $this->error = 'ErrorWrongParameters'; dol_print_error(get_class($this) . "::fetch " . $this->error); return -1; } $sql = "SELECT"; $sql .= " t.rowid,"; $sql .= " t.ref,"; $sql .= " t.track_id,"; $sql .= " t.fk_soc,"; $sql .= " t.fk_project,"; $sql .= " t.origin_email,"; $sql .= " t.fk_user_create,"; $sql .= " t.fk_user_assign,"; $sql .= " t.subject,"; $sql .= " t.message,"; $sql .= " t.fk_statut,"; $sql .= " t.resolution,"; $sql .= " t.progress,"; $sql .= " t.timing,"; $sql .= " t.type_code,"; $sql .= " t.category_code,"; $sql .= " t.severity_code,"; $sql .= " t.datec,"; $sql .= " t.date_read,"; $sql .= " t.date_close,"; $sql .= " t.tms"; $sql .= ", type.code as type_code, type.label as type_label, category.code as category_code, category.label as category_label, severity.code as severity_code, severity.label as severity_label"; $sql .= " FROM " . MAIN_DB_PREFIX . "ticket as t"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_type as type ON type.code=t.type_code"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_category as category ON category.code=t.category_code"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_severity as severity ON severity.code=t.severity_code"; if ($id) { $sql .= " WHERE t.rowid = " . $this->db->escape($id); } else { $sql .= " WHERE t.entity IN (" . getEntity($this->element, 1) . ")"; if ($track_id) { $sql .= " AND t.track_id = '" . $this->db->escape($track_id) . "'"; } elseif ($ref) { $sql .= " AND t.ref = '" . $this->db->escape($ref) . "'"; } } dol_syslog(get_class($this) . "::fetch sql=" . $sql, LOG_DEBUG); $resql = $this->db->query($sql); if ($resql) { if ($this->db->num_rows($resql)) { $obj = $this->db->fetch_object($resql); $this->id = $obj->rowid; $this->ref = $obj->ref; $this->track_id = $obj->track_id; $this->fk_soc = $obj->fk_soc; $this->socid = $obj->fk_soc; // for fetch_thirdparty() method $this->fk_project = $obj->fk_project; $this->origin_email = $obj->origin_email; $this->fk_user_create = $obj->fk_user_create; $this->fk_user_assign = $obj->fk_user_assign; $this->subject = $obj->subject; $this->message = $obj->message; $this->fk_statut = $obj->fk_statut; $this->resolution = $obj->resolution; $this->progress = $obj->progress; $this->timing = $obj->timing; $this->type_code = $obj->type_code; // Si traduction existe, on l'utilise, sinon on prend le libelle par defaut $label_type = ($langs->trans("TicketTypeShort" . $obj->type_code) != ("TicketTypeShort" . $obj->type_code) ? $langs->trans("TicketTypeShort" . $obj->type_code) : ($obj->type_label != '-' ? $obj->type_label : '')); $this->type_label = $label_type; $this->category_code = $obj->category_code; // Si traduction existe, on l'utilise, sinon on prend le libelle par defaut $label_category = ($langs->trans("TicketCategoryShort" . $obj->category_code) != ("TicketCategoryShort" . $obj->category_code) ? $langs->trans("TicketCategoryShort" . $obj->category_code) : ($obj->category_label != '-' ? $obj->category_label : '')); $this->category_label = $label_category; $this->severity_code = $obj->severity_code; // Si traduction existe, on l'utilise, sinon on prend le libelle par defaut $label_severity = ($langs->trans("TicketSeverityShort" . $obj->severity_code) != ("TicketSeverityShort" . $obj->severity_code) ? $langs->trans("TicketSeverityShort" . $obj->severity_code) : ($obj->severity_label != '-' ? $obj->severity_label : '')); $this->severity_label = $label_severity; $this->datec = $this->db->jdate($obj->datec); $this->date_creation = $this->db->jdate($obj->datec); $this->date_read = $this->db->jdate($obj->date_read); $this->date_validation = $this->db->jdate($obj->date_read); $this->date_close = $this->db->jdate($obj->date_close); $this->tms = $this->db->jdate($obj->tms); $this->date_modification = $this->db->jdate($obj->tms); $this->fetch_optionals(); $this->db->free($resql); return 1; } else { return 0; } } else { $this->error = "Error " . $this->db->lasterror(); dol_syslog(get_class($this) . "::fetch " . $this->error, LOG_ERR); return -1; } } /** * Load all objects in memory from database * * @param User $user User for action * @param string $sortorder Sort order * @param string $sortfield Sort field * @param int $limit page number * @param int $offset Offset for query * @param int $arch archive or not (not used) * @param array $filter Filter for query * output * @return int <0 if KO, >0 if OK */ public function fetchAll($user, $sortorder = 'ASC', $sortfield = 't.datec', $limit = '', $offset = 0, $arch = '', $filter = '') { global $langs; $extrafields = new ExtraFields($this->db); // fetch optionals attributes and labels $extralabels = $extrafields->fetch_name_optionals_label($this->element); $sql = "SELECT"; $sql .= " t.rowid,"; $sql .= " t.ref,"; $sql .= " t.track_id,"; $sql .= " t.fk_soc,"; $sql .= " t.fk_project,"; $sql .= " t.origin_email,"; $sql .= " t.fk_user_create, uc.lastname as user_create_lastname, uc.firstname as user_create_firstname,"; $sql .= " t.fk_user_assign, ua.lastname as user_assign_lastname, ua.firstname as user_assign_firstname,"; $sql .= " t.subject,"; $sql .= " t.message,"; $sql .= " t.fk_statut,"; $sql .= " t.resolution,"; $sql .= " t.progress,"; $sql .= " t.timing,"; $sql .= " t.type_code,"; $sql .= " t.category_code,"; $sql .= " t.severity_code,"; $sql .= " t.datec,"; $sql .= " t.date_read,"; $sql .= " t.date_close,"; $sql .= " t.tms"; $sql .= ", type.label as type_label, category.label as category_label, severity.label as severity_label"; // Add fields for extrafields foreach ($extrafields->attributes[$this->table_element]['label'] as $key => $val) { $sql .= ($extrafields->attributes[$this->table_element]['type'][$key] != 'separate' ? ",ef." . $key . ' as options_' . $key : ''); } $sql .= " FROM " . MAIN_DB_PREFIX . "ticket as t"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_type as type ON type.code=t.type_code"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_category as category ON category.code=t.category_code"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_severity as severity ON severity.code=t.severity_code"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "societe as s ON s.rowid=t.fk_soc"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user as uc ON uc.rowid=t.fk_user_create"; $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user as ua ON ua.rowid=t.fk_user_assign"; if (is_array($extrafields->attributes[$this->table_element]['label']) && count($extrafields->attributes[$this->table_element]['label'])) { $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "ticket_extrafields as ef on (t.rowid = ef.fk_object)"; } if (!$user->rights->societe->client->voir && !$user->socid) { $sql .= ", " . MAIN_DB_PREFIX . "societe_commerciaux as sc"; } $sql .= " WHERE t.entity IN (" . getEntity('ticket') . ")"; // Manage filter if (!empty($filter)) { foreach ($filter as $key => $value) { if (strpos($key, 'date')) { // To allow $filter['YEAR(s.dated)']=>$year $sql .= ' AND ' . $key . ' = \'' . $value . '\''; } elseif (($key == 't.fk_user_assign') || ($key == 't.type_code') || ($key == 't.category_code') || ($key == 't.severity_code') || ($key == 't.fk_soc')) { $sql .= " AND " . $key . " = '" . $this->db->escape($value) ."'"; } elseif ($key == 't.fk_statut') { if (is_array($value) && count($value) > 0) { $sql .= 'AND ' . $key . ' IN (' . implode(',', $value) . ')'; } else { $sql .= ' AND ' . $key . ' = ' . $this->db->escape($value); } } else { $sql .= ' AND ' . $key . ' LIKE \'%' . $value . '%\''; } } } if (!$user->rights->societe->client->voir && !$user->socid) { $sql .= " AND t.fk_soc = sc.fk_soc AND sc.fk_user = " . $user->id; } elseif ($user->socid) { $sql .= " AND t.fk_soc = " . $user->socid; } $sql .= " ORDER BY " . $sortfield . ' ' . $sortorder; if (!empty($limit)) { $sql .= ' ' . $this->db->plimit($limit + 1, $offset); } dol_syslog(get_class($this) . "::fetch_all sql=" . $sql, LOG_DEBUG); $resql = $this->db->query($sql); if ($resql) { $this->lines = array(); $num = $this->db->num_rows($resql); $i = 0; if ($num) { while ($i < $num) { $obj = $this->db->fetch_object($resql); $line = new TicketsLine(); $line->rowid = $obj->rowid; $line->ref = $obj->ref; $line->track_id = $obj->track_id; $line->fk_soc = $obj->fk_soc; $line->fk_project = $obj->fk_project; $line->origin_email = $obj->origin_email; $line->fk_user_create = $obj->fk_user_create; $line->user_create_lastname = $obj->user_create_lastname; $line->user_create_firstname = $obj->user_create_firstname; $line->fk_user_assign = $obj->fk_user_assign; $line->user_assign_lastname = $obj->user_assign_lastname; $line->user_assign_firstname = $obj->user_assign_firstname; $line->subject = $obj->subject; $line->message = $obj->message; $line->fk_statut = $obj->fk_statut; $line->resolution = $obj->resolution; $line->progress = $obj->progress; $line->timing = $obj->timing; // Si traduction existe, on l'utilise, sinon on prend le libelle par defaut $label_type = ($langs->trans("TicketTypeShort" . $obj->type_code) != ("TicketTypeShort" . $obj->type_code) ? $langs->trans("TicketTypeShort" . $obj->type_code) : ($obj->type_label != '-' ? $obj->type_label : '')); $line->type_label = $label_type; $this->category_code = $obj->category_code; // Si traduction existe, on l'utilise, sinon on prend le libelle par defaut $label_category = ($langs->trans("TicketCategoryShort" . $obj->category_code) != ("TicketCategoryShort" . $obj->category_code) ? $langs->trans("TicketCategoryShort" . $obj->category_code) : ($obj->category_label != '-' ? $obj->category_label : '')); $line->category_label = $label_category; $this->severity_code = $obj->severity_code; // Si traduction existe, on l'utilise, sinon on prend le libelle par defaut $label_severity = ($langs->trans("TicketSeverityShort" . $obj->severity_code) != ("TicketSeverityShort" . $obj->severity_code) ? $langs->trans("TicketSeverityShort" . $obj->severity_code) : ($obj->severity_label != '-' ? $obj->severity_label : '')); $line->severity_label = $label_severity; $line->datec = $this->db->jdate($obj->datec); $line->date_read = $this->db->jdate($obj->date_read); $line->date_close = $this->db->jdate($obj->date_close); // Extra fields if (is_array($extrafields->attributes[$this->table_element]['label']) && count($extrafields->attributes[$this->table_element]['label'])) { foreach ($extrafields->attributes[$this->table_element]['label'] as $key => $val) { $tmpkey = 'options_' . $key; $line->{$tmpkey} = $obj->$tmpkey; } } $this->lines[$i] = $line; $i++; } } $this->db->free($resql); return $num; } else { $this->error = "Error " . $this->db->lasterror(); dol_syslog(get_class($this) . "::fetch_all " . $this->error, LOG_ERR); return -1; } } /** * Update object into database * * @param User $user User that modifies * @param int $notrigger 0=launch triggers after, 1=disable triggers * @return int <0 if KO, >0 if OK */ public function update($user = 0, $notrigger = 0) { global $conf, $langs, $hookmanager; $error = 0; // Clean parameters if (isset($this->ref)) { $this->ref = trim($this->ref); } if (isset($this->track_id)) { $this->track_id = trim($this->track_id); } if (isset($this->fk_soc)) { $this->fk_soc = trim($this->fk_soc); } if (isset($this->fk_project)) { $this->fk_project = trim($this->fk_project); } if (isset($this->origin_email)) { $this->origin_email = trim($this->origin_email); } if (isset($this->fk_user_create)) { $this->fk_user_create = trim($this->fk_user_create); } if (isset($this->fk_user_assign)) { $this->fk_user_assign = trim($this->fk_user_assign); } if (isset($this->subject)) { $this->subject = trim($this->subject); } if (isset($this->message)) { $this->message = trim($this->message); } if (isset($this->fk_statut)) { $this->fk_statut = trim($this->fk_statut); } if (isset($this->resolution)) { $this->resolution = trim($this->resolution); } if (isset($this->progress)) { $this->progress = trim($this->progress); } if (isset($this->timing)) { $this->timing = trim($this->timing); } if (isset($this->type_code)) { $this->timing = trim($this->type_code); } if (isset($this->category_code)) { $this->timing = trim($this->category_code); } if (isset($this->severity_code)) { $this->timing = trim($this->severity_code); } // Check parameters // Put here code to add a control on parameters values // Update request $sql = "UPDATE " . MAIN_DB_PREFIX . "ticket SET"; $sql .= " ref=" . (isset($this->ref) ? "'" . $this->db->escape($this->ref) . "'" : "") . ","; $sql .= " track_id=" . (isset($this->track_id) ? "'" . $this->db->escape($this->track_id) . "'" : "null") . ","; $sql .= " fk_soc=" . (isset($this->fk_soc) ? "'" . $this->db->escape($this->fk_soc) . "'" : "null") . ","; $sql .= " fk_project=" . (isset($this->fk_project) ? "'" . $this->db->escape($this->fk_project) . "'" : "null") . ","; $sql .= " origin_email=" . (isset($this->origin_email) ? "'" . $this->db->escape($this->origin_email) . "'" : "null") . ","; $sql .= " fk_user_create=" . (isset($this->fk_user_create) ? $this->fk_user_create : "null") . ","; $sql .= " fk_user_assign=" . (isset($this->fk_user_assign) ? $this->fk_user_assign : "null") . ","; $sql .= " subject=" . (isset($this->subject) ? "'" . $this->db->escape($this->subject) . "'" : "null") . ","; $sql .= " message=" . (isset($this->message) ? "'" . $this->db->escape($this->message) . "'" : "null") . ","; $sql .= " fk_statut=" . (isset($this->fk_statut) ? $this->fk_statut : "null") . ","; $sql .= " resolution=" . (isset($this->resolution) ? $this->resolution : "null") . ","; $sql .= " progress=" . (isset($this->progress) ? "'" . $this->db->escape($this->progress) . "'" : "null") . ","; $sql .= " timing=" . (isset($this->timing) ? "'" . $this->db->escape($this->timing) . "'" : "null") . ","; $sql .= " type_code=" . (isset($this->type_code) ? "'" . $this->db->escape($this->type_code) . "'" : "null") . ","; $sql .= " category_code=" . (isset($this->category_code) ? "'" . $this->db->escape($this->category_code) . "'" : "null") . ","; $sql .= " severity_code=" . (isset($this->severity_code) ? "'" . $this->db->escape($this->severity_code) . "'" : "null") . ","; $sql .= " datec=" . (dol_strlen($this->datec) != 0 ? "'" . $this->db->idate($this->datec) . "'" : 'null') . ","; $sql .= " date_read=" . (dol_strlen($this->date_read) != 0 ? "'" . $this->db->idate($this->date_read) . "'" : 'null') . ","; $sql .= " date_close=" . (dol_strlen($this->date_close) != 0 ? "'" . $this->db->idate($this->date_close) . "'" : 'null') . ""; $sql .= " WHERE rowid=" . $this->id; $this->db->begin(); $resql = $this->db->query($sql); if (!$resql) { $error++; $this->errors[] = "Error " . $this->db->lasterror(); } if (! $error) { // Update extrafields if (empty($conf->global->MAIN_EXTRAFIELDS_DISABLED)) { // For avoid conflicts if trigger used $result = $this->insertExtraFields(); if ($result < 0) { $error++; } } } if (! $error && ! $notrigger) { // Call trigger $result=$this->call_trigger('TICKET_MODIFY', $user); if ($result < 0) { $error++; } // End call triggers } // Commit or rollback if ($error) { foreach ($this->errors as $errmsg) { dol_syslog(get_class($this) . "::update " . $errmsg, LOG_ERR); $this->error .= ($this->error ? ', ' . $errmsg : $errmsg); } $this->db->rollback(); return -1 * $error; } else { $this->db->commit(); return 1; } } /** * Delete object in database * * @param User $user User that deletes * @param int $notrigger 0=launch triggers after, 1=disable triggers * @return int <0 if KO, >0 if OK */ public function delete($user, $notrigger = 0) { global $conf, $langs; $error = 0; $this->db->begin(); if (!$error) { if (!$notrigger) { // Call trigger $result = $this->call_trigger('TICKET_DELETE', $user); if ($result < 0) { $error++; } // End call triggers } } if (!$error) { // Delete linked contacts $res = $this->delete_linked_contact(); if ($res < 0) { dol_syslog(get_class($this) . "::delete error", LOG_ERR); $error++; } } if (!$error) { // Delete linked object $res = $this->deleteObjectLinked(); if ($res < 0) $error++; } // Removed extrafields if (!$error) { $result = $this->deleteExtraFields(); if ($result < 0) { $error++; dol_syslog(get_class($this) . "::delete error -3 " . $this->error, LOG_ERR); } } if (!$error) { $sql = "DELETE FROM " . MAIN_DB_PREFIX . "ticket"; $sql .= " WHERE rowid=" . $this->id; dol_syslog(get_class($this) . "::delete sql=" . $sql); $resql = $this->db->query($sql); if (!$resql) { $error++; $this->errors[] = "Error " . $this->db->lasterror(); } } // Commit or rollback if ($error) { foreach ($this->errors as $errmsg) { dol_syslog(get_class($this) . "::delete " . $errmsg, LOG_ERR); $this->error .= ($this->error ? ', ' . $errmsg : $errmsg); } $this->db->rollback(); return -1 * $error; } else { $this->db->commit(); return 1; } } /** * Load an object from its id and create a new one in database * * @param User $user User that clone * @param int $fromid Id of object to clone * @return int New id of clone */ public function createFromClone(User $user, $fromid) { $error = 0; $object = new Ticket($this->db); $this->db->begin(); // Load source object $object->fetch($fromid); $object->id = 0; $object->statut = 0; // Clear fields // ... // Create clone $object->context['createfromclone'] = 'createfromclone'; $result = $object->create($user); // Other options if ($result < 0) { $this->error = $object->error; $error++; } if (!$error) { } unset($object->context['createfromclone']); // End if (!$error) { $this->db->commit(); return $object->id; } else { $this->db->rollback(); return -1; } } /** * Initialise object with example values * Id must be 0 if object instance is a specimen * * @return void */ public function initAsSpecimen() { $this->id = 0; $this->ref = 'TI0501-001'; $this->track_id = 'XXXXaaaa'; $this->origin_email = 'email@email.com'; $this->fk_project = '1'; $this->fk_user_create = '1'; $this->fk_user_assign = '1'; $this->subject = 'Subject of ticket'; $this->message = 'Message of ticket'; $this->fk_statut = '0'; $this->resolution = '1'; $this->progress = '10'; $this->timing = '30'; $this->type_code = 'TYPECODE'; $this->category_code = 'CATEGORYCODE'; $this->severity_code = 'SEVERITYCODE'; $this->datec = ''; $this->date_read = ''; $this->date_close = ''; $this->tms = ''; } /** * print selected status * * @param string $selected selected status * @return void */ public function printSelectStatus($selected = "") { print Form::selectarray('search_fk_statut', $this->statuts_short, $selected, $show_empty = 1, $key_in_label = 0, $value_as_key = 0, $option = '', $translate = 1, $maxlen = 0, $disabled = 0, $sort = '', $morecss = ''); } /** * Charge dans cache la liste des types de tickets (paramétrable dans dictionnaire) * * @return int Nb lignes chargees, 0 si deja chargees, <0 si ko */ public function loadCacheTypesTickets() { global $langs; if (! empty($this->cache_types_tickets) && count($this->cache_types_tickets)) { return 0; } // Cache deja charge $sql = "SELECT rowid, code, label, use_default, pos, description"; $sql .= " FROM " . MAIN_DB_PREFIX . "c_ticket_type"; $sql .= " WHERE active > 0"; $sql .= " ORDER BY pos"; dol_syslog(get_class($this) . "::load_cache_type_tickets sql=" . $sql, LOG_DEBUG); $resql = $this->db->query($sql); if ($resql) { $num = $this->db->num_rows($resql); $i = 0; while ($i < $num) { $obj = $this->db->fetch_object($resql); // Si traduction existe, on l'utilise, sinon on prend le libelle par defaut $label = ($langs->trans("TicketTypeShort" . $obj->code) != ("TicketTypeShort" . $obj->code) ? $langs->trans("TicketTypeShort" . $obj->code) : ($obj->label != '-' ? $obj->label : '')); $this->cache_types_tickets[$obj->rowid]['code'] = $obj->code; $this->cache_types_tickets[$obj->rowid]['label'] = $label; $this->cache_types_tickets[$obj->rowid]['use_default'] = $obj->use_default; $this->cache_types_tickets[$obj->rowid]['pos'] = $obj->pos; $i++; } return $num; } else { dol_print_error($this->db); return -1; } } /** * Charge dans cache la liste des catégories de tickets (paramétrable dans dictionnaire) * * @return int Nb lignes chargees, 0 si deja chargees, <0 si ko */ public function loadCacheCategoriesTickets() { global $langs; if (! empty($this->cache_category_ticket) && count($this->cache_category_tickets)) { return 0; } // Cache deja charge $sql = "SELECT rowid, code, label, use_default, pos, description"; $sql .= " FROM " . MAIN_DB_PREFIX . "c_ticket_category"; $sql .= " WHERE active > 0"; $sql .= " ORDER BY pos"; dol_syslog(get_class($this) . "::load_cache_categories_tickets sql=" . $sql, LOG_DEBUG); $resql = $this->db->query($sql); if ($resql) { $num = $this->db->num_rows($resql); $i = 0; while ($i < $num) { $obj = $this->db->fetch_object($resql); $this->cache_category_tickets[$obj->rowid]['code'] = $obj->code; // Si traduction existe, on l'utilise, sinon on prend le libelle par defaut $label = ($langs->trans("TicketCategoryShort" . $obj->code) != ("TicketCategoryShort" . $obj->code) ? $langs->trans("TicketCategoryShort" . $obj->code) : ($obj->label != '-' ? $obj->label : '')); $this->cache_category_tickets[$obj->rowid]['label'] = $label; $this->cache_category_tickets[$obj->rowid]['use_default'] = $obj->use_default; $this->cache_category_tickets[$obj->rowid]['pos'] = $obj->pos; $i++; } return $num; } else { dol_print_error($this->db); return -1; } } /** * Charge dans cache la liste des sévérité de tickets (paramétrable dans dictionnaire) * * @return int Nb lignes chargees, 0 si deja chargees, <0 si ko */ public function loadCacheSeveritiesTickets() { global $langs; if (! empty($this->cache_severity_tickets) && count($this->cache_severity_tickets)) { return 0; } // Cache deja charge $sql = "SELECT rowid, code, label, use_default, pos, description"; $sql .= " FROM " . MAIN_DB_PREFIX . "c_ticket_severity"; $sql .= " WHERE active > 0"; $sql .= " ORDER BY pos"; dol_syslog(get_class($this) . "::loadCacheSeveritiesTickets sql=" . $sql, LOG_DEBUG); $resql = $this->db->query($sql); if ($resql) { $num = $this->db->num_rows($resql); $i = 0; while ($i < $num) { $obj = $this->db->fetch_object($resql); $this->cache_severity_tickets[$obj->rowid]['code'] = $obj->code; // Si traduction existe, on l'utilise, sinon on prend le libelle par defaut $label = ($langs->trans("TicketSeverityShort" . $obj->code) != ("TicketSeverityShort" . $obj->code) ? $langs->trans("TicketSeverityShort" . $obj->code) : ($obj->label != '-' ? $obj->label : '')); $this->cache_severity_tickets[$obj->rowid]['label'] = $label; $this->cache_severity_tickets[$obj->rowid]['use_default'] = $obj->use_default; $this->cache_severity_tickets[$obj->rowid]['pos'] = $obj->pos; $i++; } return $num; } else { dol_print_error($this->db); return -1; } } /** * Return status label of object * * @param int $mode 0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto * @return string Label */ public function getLibStatut($mode = 0) { return $this->libStatut($this->fk_statut, $mode); } // phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps /** * Return status label of object * * @param string $statut id statut * @param int $mode 0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto, 6=Long label + Picto * @return string Label */ public function LibStatut($statut, $mode = 0) { // phpcs:enable global $langs; if ($mode == 0) { return $langs->trans($this->statuts[$statut]); } elseif ($mode == 1) { return $langs->trans($this->statuts_short[$statut]); } elseif ($mode == 2) { if ($statut == self::STATUS_NOT_READ) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } elseif ($statut == self::STATUS_READ) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } elseif ($statut == self::STATUS_ASSIGNED) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut2.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } elseif ($statut == self::STATUS_IN_PROGRESS) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } elseif ($statut == self::STATUS_NEED_MORE_INFO) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } elseif ($statut == self::STATUS_WAITING) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } elseif ($statut == self::STATUS_CLOSED) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } elseif ($statut == self::STATUS_CANCELED) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } } elseif ($mode == 3) { if ($statut == self::STATUS_NOT_READ) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket'); } elseif ($statut == self::STATUS_READ) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket'); } elseif ($statut == self::STATUS_ASSIGNED) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut2.png@ticket'); } elseif ($statut == self::STATUS_IN_PROGRESS) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket'); } elseif ($statut == self::STATUS_NEED_MORE_INFO) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket'); } elseif ($statut == self::STATUS_WAITING) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket'); } elseif ($statut == self::STATUS_CLOSED) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket'); } elseif ($statut == self::STATUS_CANCELED) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket'); } } elseif ($mode == 4) { if ($statut == self::STATUS_NOT_READ) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } elseif ($statut == self::STATUS_READ) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } elseif ($statut == self::STATUS_ASSIGNED) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut2.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } elseif ($statut == self::STATUS_IN_PROGRESS) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } elseif ($statut == self::STATUS_NEED_MORE_INFO) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } elseif ($statut == self::STATUS_WAITING) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } elseif ($statut == self::STATUS_CLOSED) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } elseif ($statut == self::STATUS_CANCELED) { return img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); } } elseif ($mode == 5 || $mode == 6) { if ($statut == self::STATUS_NOT_READ) { return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket'); } elseif ($statut == self::STATUS_READ) { return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket'); } elseif ($statut == self::STATUS_ASSIGNED) { return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut2.png@ticket'); } elseif ($statut == self::STATUS_IN_PROGRESS) { return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket'); } elseif ($statut == self::STATUS_NEED_MORE_INFO) { return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket'); } elseif ($statut == self::STATUS_WAITING) { return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket'); } elseif ($statut == self::STATUS_CLOSED) { return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket'); } elseif ($statut == self::STATUS_CANCELED) { return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket'); } } } /** * Return a link to the object card (with optionaly the picto) * * @param int $withpicto Include picto in link (0=No picto, 1=Include picto into link, 2=Only picto) * @param string $option On what the link point to ('nolink', ...) * @param int $notooltip 1=Disable tooltip * @param string $morecss Add more css on link * @param int $save_lastsearch_value -1=Auto, 0=No save of lastsearch_values when clicking, 1=Save lastsearch_values whenclicking * @return string String with URL */ public function getNomUrl($withpicto = 0, $option = '', $notooltip = 0, $morecss = '', $save_lastsearch_value = -1) { global $db, $conf, $langs; global $dolibarr_main_authentication, $dolibarr_main_demo; global $menumanager; if (! empty($conf->dol_no_mouse_hover)) $notooltip=1; // Force disable tooltips $result = ''; $companylink = ''; $label = '<u>' . $langs->trans("ShowTicket") . '</u>'; $label.= '<br>'; $label.= '<b>' . $langs->trans('Ref') . ':</b> ' . $this->ref.'<br>'; $label.= '<b>' . $langs->trans('TicketTrackId') . ':</b> ' . $this->track_id.'<br>'; $label.= '<b>' . $langs->trans('Subject') . ':</b> ' . $this->subject; $url = dol_buildpath('/ticket/card.php', 1).'?id='.$this->id; if ($option != 'nolink') { // Add param to save lastsearch_values or not $add_save_lastsearch_values=($save_lastsearch_value == 1 ? 1 : 0); if ($save_lastsearch_value == -1 && preg_match('/list\.php/', $_SERVER["PHP_SELF"])) $add_save_lastsearch_values=1; if ($add_save_lastsearch_values) $url.='&save_lastsearch_values=1'; } $linkclose=''; if (empty($notooltip)) { if (! empty($conf->global->MAIN_OPTIMIZEFORTEXTBROWSER)) { $label=$langs->trans("ShowTicket"); $linkclose.=' alt="'.dol_escape_htmltag($label, 1).'"'; } $linkclose.=' title="'.dol_escape_htmltag($label, 1).'"'; $linkclose.=' class="classfortooltip'.($morecss?' '.$morecss:'').'"'; } else $linkclose = ($morecss?' class="'.$morecss.'"':''); $linkstart = '<a href="'.$url.'"'; $linkstart.=$linkclose.'>'; $linkend='</a>'; $result .= $linkstart; if ($withpicto) $result.=img_object(($notooltip?'':$label), ($this->picto?$this->picto:'generic'), ($notooltip?(($withpicto != 2) ? 'class="paddingright"' : ''):'class="'.(($withpicto != 2) ? 'paddingright ' : '').'classfortooltip"'), 0, 0, $notooltip?0:1); if ($withpicto != 2) $result.= $this->ref; $result .= $linkend; //if ($withpicto != 2) $result.=(($addlabel && $this->label) ? $sep . dol_trunc($this->label, ($addlabel > 1 ? $addlabel : 0)) : ''); return $result; } /** * Mark a message as read * * @param User $user Object user * @param int $notrigger No trigger * @return int <0 if KO, >0 if OK */ public function markAsRead($user, $notrigger = 0) { global $conf, $langs; if ($this->statut != self::STATUS_CANCELED) { // no closed $this->db->begin(); $sql = "UPDATE " . MAIN_DB_PREFIX . "ticket"; $sql .= " SET fk_statut = ".Ticket::STATUS_READ.", date_read='" . $this->db->idate(dol_now()) . "'"; $sql .= " WHERE rowid = " . $this->id; dol_syslog(get_class($this) . "::markAsRead"); $resql = $this->db->query($sql); if ($resql) { $this->actionmsg = $langs->trans('TicketLogMesgReadBy', $this->ref, $user->getFullName($langs)); $this->actionmsg2 = $langs->trans('TicketLogMesgReadBy', $this->ref, $user->getFullName($langs)); if (!$error && !$notrigger) { // Call trigger $result=$this->call_trigger('TICKET_MODIFY', $user); if ($result < 0) { $error++; } // End call triggers } if (!$error) { $this->db->commit(); return 1; } else { $this->db->rollback(); $this->error = join(',', $this->errors); dol_syslog(get_class($this) . "::markAsRead " . $this->error, LOG_ERR); return -1; } } else { $this->db->rollback(); $this->error = $this->db->lasterror(); dol_syslog(get_class($this) . "::markAsRead " . $this->error, LOG_ERR); return -1; } } } /** * Mark a message as read * * @param User $user Object user * @param int $id_assign_user ID of user assigned * @param int $notrigger Disable trigger * @return int <0 if KO, 0=Nothing done, >0 if OK */ public function assignUser($user, $id_assign_user, $notrigger = 0) { global $conf, $langs; $this->db->begin(); $this->oldcopy = dol_clone($this); $sql = "UPDATE " . MAIN_DB_PREFIX . "ticket"; if ($id_assign_user > 0) { $sql .= " SET fk_user_assign=".$id_assign_user.", fk_statut = ".Ticket::STATUS_ASSIGNED; } else { $sql .= " SET fk_user_assign=null, fk_statut = ".Ticket::STATUS_READ; } $sql .= " WHERE rowid = " . $this->id; dol_syslog(get_class($this) . "::assignUser sql=" . $sql); $resql = $this->db->query($sql); if ($resql) { $this->fk_user_assign = $id_assign_user; // May be used by trigger if (! $notrigger) { // Call trigger $result = $this->call_trigger('TICKET_ASSIGNED', $user); if ($result < 0) { $error ++; } // End call triggers } if (! $error) { $this->db->commit(); return 1; } else { $this->db->rollback(); $this->error = join(',', $this->errors); dol_syslog(get_class($this) . "::assignUser " . $this->error, LOG_ERR); return - 1; } } else { $this->db->rollback(); $this->error = $this->db->lasterror(); dol_syslog(get_class($this) . "::assignUser " . $this->error, LOG_ERR); return - 1; } } /** * Send notification of changes by email * * @param User $user User that create * @param string $message Log message * @return int <0 if KO, >0 if OK (number of emails sent) */ private function sendLogByEmail($user, $message) { global $conf, $langs; $nb_sent = 0; $langs->load('ticket'); // Retrieve email of all contacts (internal and external) $contacts = $this->listeContact(-1, 'internal'); $contacts = array_merge($contacts, $this->listeContact(-1, 'external')); /* If origin_email and no socid, we add email to the list * */ if (!empty($this->origin_email) && empty($this->fk_soc)) { $array_ext = array(array('firstname' => '', 'lastname' => '', 'email' => $this->origin_email, 'libelle' => $langs->transnoentities('TicketEmailOriginIssuer'), 'socid' => "-1")); $contacts = array_merge($contacts, $array_ext); } if (!empty($this->fk_soc)) { $this->fetch_thirdparty($this->fk_soc); $array_company = array(array('firstname' => '', 'lastname' => $this->client->name, 'email' => $this->client->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $this->client->id)); $contacts = array_merge($contacts, $array_company); } // foreach contact send email with notification message if (count($contacts) > 0) { foreach ($contacts as $key => $info_sendto) { $message = ''; $subject = '[' . $conf->global->MAIN_INFO_SOCIETE_NOM . '] ' . $langs->transnoentities('TicketNotificationEmailSubject', $this->track_id); $message .= $langs->transnoentities('TicketNotificationEmailBody', $this->track_id) . "\n\n"; $message .= $langs->transnoentities('Title') . ' : ' . $this->subject . "\n"; $recipient_name = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1'); $recipient = (!empty($recipient_name) ? $recipient_name : $info_sendto['email']) . ' (' . strtolower($info_sendto['libelle']) . ')'; $message .= $langs->transnoentities('TicketNotificationRecipient') . ' : ' . $recipient . "\n"; $message .= "\n"; $message .= '* ' . $langs->transnoentities('TicketNotificationLogMessage') . ' *' . "\n"; $message .= dol_html_entity_decode($log_message, ENT_QUOTES) . "\n"; if ($info_sendto['source'] == 'internal') { $url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $this->track_id; $message .= "\n" . $langs->transnoentities('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . '<a href="' . $url_internal_ticket . '">' . $this->track_id . '</a>' . "\n"; } else { $url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE . '/' : dol_buildpath('/public/ticket/view.php', 2)) . '?track_id=' . $this->track_id; $message .= "\n" . $langs->transnoentities('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . '<a href="' . $url_public_ticket . '">' . $this->track_id . '</a>' . "\n"; } $message .= "\n"; $message .= $langs->transnoentities('TicketEmailPleaseDoNotReplyToThisEmail') . "\n"; $from = $conf->global->MAIN_INFO_SOCIETE_NOM . '<' . $conf->global->TICKET_NOTIFICATION_EMAIL_FROM . '>'; $replyto = $from; // Init to avoid errors $filepath = array(); $filename = array(); $mimetype = array(); $message = dol_nl2br($message); if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) { $old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO; $conf->global->MAIN_MAIL_AUTOCOPY_TO = ''; } include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php'; $mailfile = new CMailFile($subject, $info_sendto['email'], $from, $message, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, 0); if ($mailfile->error || $mailfile->errors) { setEventMessages($mailfile->error, $mailfile->errors, 'errors'); } else { $result = $mailfile->sendfile(); if ($result > 0) { $nb_sent++; } } if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) { $conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO; } } setEventMessages($langs->trans('TicketNotificationNumberEmailSent', $nb_sent), null, 'mesgs'); } return $nb_sent; } /** * Charge la liste des actions sur le ticket * * @return int Nb lignes chargees, 0 si deja chargees, <0 si ko */ public function loadCacheLogsTicket() { global $langs; if (is_array($this->cache_logs_ticket) && count($this->cache_logs_ticket)) { return 0; } // Cache deja charge // TODO Read the table llx_actioncomm /* $sql = "SELECT rowid, fk_user_create, datec, message"; $sql .= " FROM " . MAIN_DB_PREFIX . "ticket_logs"; $sql .= " WHERE fk_track_id ='" . $this->db->escape($this->track_id) . "'"; $sql .= " ORDER BY datec DESC"; $resql = $this->db->query($sql); if ($resql) { $num = $this->db->num_rows($resql); $i = 0; while ($i < $num) { $obj = $this->db->fetch_object($resql); $this->cache_logs_ticket[$i]['id'] = $obj->rowid; $this->cache_logs_ticket[$i]['fk_user_create'] = $obj->fk_user_create; $this->cache_logs_ticket[$i]['datec'] = $this->db->jdate($obj->datec); $this->cache_logs_ticket[$i]['message'] = $obj->message; $i++; } return $num; } else { $this->error = "Error " . $this->db->lasterror(); dol_syslog(get_class($this) . "::loadCacheLogsTicket " . $this->error, LOG_ERR); return -1; }*/ return 0; } /** * Add message into database * * @param User $user User that creates * @param int $notrigger 0=launch triggers after, 1=disable triggers * @param array $filename_list List of files to attach (full path of filename on file system) * @param array $mimetype_list List of MIME type of attached files * @param array $mimefilename_list List of attached file name in message * @return void */ public function createTicketMessage($user, $notrigger = 0, $filename_list = array(), $mimetype_list = array(), $mimefilename_list = array()) { global $conf, $langs; $error = 0; $now = dol_now(); // Clean parameters if (isset($this->fk_track_id)) { $this->fk_track_id = trim($this->fk_track_id); } if (isset($this->message)) { $this->message = trim($this->message); } $this->db->begin(); // Insert entry into agenda with code 'TICKET_MSG' include_once DOL_DOCUMENT_ROOT.'/comm/action/class/actioncomm.class.php'; $actioncomm=new ActionComm($this->db); $actioncomm->type_code = 'AC_OTH_AUTO'; $actioncomm->code = 'TICKET_MSG'; $actioncomm->socid = $this->socid; $actioncomm->label = $this->subject; $actioncomm->note_private = $this->message; $actioncomm->userassigned = array($user->id); $actioncomm->userownerid = $user->id; $actioncomm->datep = $now; $actioncomm->percentage = 100; $actioncomm->elementtype = 'ticket'; $actioncomm->fk_element = $this->id; $attachedfiles = array(); $attachedfiles['paths'] = $filename_list; $attachedfiles['names'] = $mimefilename_list; $attachedfiles['mimes'] = $mimetype_list; if (is_array($attachedfiles) && count($attachedfiles)>0) { $actioncomm->attachedfiles = $attachedfiles; } if (! empty($mimefilename_list) && is_array($mimefilename_list)) { $actioncomm->note_private=dol_concatdesc($actioncomm->note_private, "\n".$langs->transnoentities("AttachedFiles").': '.join(';', $mimefilename_list)); } $actionid = $actioncomm->create($user); if ($actionid <= 0) { $error++; $this->error = $actioncomm->error; $this->errors = $actioncomm->errors; } // Commit or rollback if ($error) { $this->db->rollback(); return -1 * $error; } else { $this->db->commit(); return 1; } } /** * Load the list of event on ticket into ->cache_msgs_ticket * * @return int Nb of lines loaded, 0 if already loaded, <0 if KO */ public function loadCacheMsgsTicket() { if (is_array($this->cache_msgs_ticket) && count($this->cache_msgs_ticket)) { return 0; } // Cache already loaded $sql = "SELECT id as rowid, fk_user_author, datec, label, note as message, visibility"; $sql .= " FROM " . MAIN_DB_PREFIX . "actioncomm"; $sql .= " WHERE fk_element = " . (int) $this->id; $sql .= " AND elementtype = 'ticket'"; $sql .= " ORDER BY datec DESC"; dol_syslog(get_class($this) . "::load_cache_actions_ticket sql=" . $sql, LOG_DEBUG); $resql = $this->db->query($sql); if ($resql) { $num = $this->db->num_rows($resql); $i = 0; while ($i < $num) { $obj = $this->db->fetch_object($resql); $this->cache_msgs_ticket[$i]['id'] = $obj->rowid; $this->cache_msgs_ticket[$i]['fk_user_author'] = $obj->fk_user_author; $this->cache_msgs_ticket[$i]['datec'] = $this->db->jdate($obj->datec); $this->cache_msgs_ticket[$i]['subject'] = $obj->label; $this->cache_msgs_ticket[$i]['message'] = $obj->message; $this->cache_msgs_ticket[$i]['private'] = ($obj->visibility == 'private' ? 1 : 0); $i++; } return $num; } else { $this->error = "Error " . $this->db->lasterror(); dol_syslog(get_class($this) . "::load_cache_actions_ticket " . $this->error, LOG_ERR); return -1; } } /** * Close a ticket * * @param User $user User that close * @return int <0 if KO, >0 if OK */ public function close(User $user) { global $conf, $langs; if ($this->fk_statut != Ticket::STATUS_CLOSED) { // not closed $this->db->begin(); $sql = "UPDATE " . MAIN_DB_PREFIX . "ticket"; $sql .= " SET fk_statut=".Ticket::STATUS_CLOSED.", progress=100, date_close='" . $this->db->idate(dol_now()) . "'"; $sql .= " WHERE rowid = " . $this->id; dol_syslog(get_class($this) . "::close sql=" . $sql); $resql = $this->db->query($sql); if ($resql) { $error = 0; // Valid and close fichinter linked $this->fetchObjectLinked($this->id, $this->element, null, 'fichinter'); if ($this->linkedObjectsIds) { foreach ($this->linkedObjectsIds['fichinter'] as $fichinter_id) { $fichinter = new Fichinter($this->db); $fichinter->fetch($fichinter_id); if ($fichinter->statut == 0) { $result = $fichinter->setValid($user); if (!$result) { $this->errors[] = $fichinter->error; $error++; } } if ($fichinter->statut < 3) { $result = $fichinter->setStatut(3); if (!$result) { $this->errors[] = $fichinter->error; $error++; } } } } // Call trigger $result=$this->call_trigger('TICKET_CLOSE', $user); if ($result < 0) { $error++; } // End call triggers if (!$error) { $this->db->commit(); return 1; } else { $this->db->rollback(); $this->error = join(',', $this->errors); dol_syslog(get_class($this) . "::close " . $this->error, LOG_ERR); return -1; } } else { $this->db->rollback(); $this->error = $this->db->lasterror(); dol_syslog(get_class($this) . "::close " . $this->error, LOG_ERR); return -1; } } } /** * Search and fetch thirparties by email * * @param string $email Email * @param int $type Type of thirdparties (0=any, 1=customer, 2=prospect, 3=supplier) * @param array $filters Array of couple field name/value to filter the companies with the same name * @param string $clause Clause for filters * @return array Array of thirdparties object */ public function searchSocidByEmail($email, $type = '0', $filters = array(), $clause = 'AND') { $thirdparties = array(); // Generation requete recherche $sql = "SELECT rowid FROM " . MAIN_DB_PREFIX . "societe"; $sql .= " WHERE entity IN (" . getEntity('ticket', 1) . ")"; if (!empty($type)) { if ($type == 1 || $type == 2) { $sql .= " AND client = " . $type; } elseif ($type == 3) { $sql .= " AND fournisseur = 1"; } } if (!empty($email)) { if (!$exact) { if (preg_match('/^([\*])?[^*]+([\*])?$/', $email, $regs) && count($regs) > 1) { $email = str_replace('*', '%', $email); } else { $email = '%' . $email . '%'; } } $sql .= " AND "; if (is_array($filters) && !empty($filters)) { $sql .= "("; } if (!$case) { $sql .= "email LIKE '" . $this->db->escape($email) . "'"; } else { $sql .= "email LIKE BINARY '" . $this->db->escape($email) . "'"; } } if (is_array($filters) && !empty($filters)) { foreach ($filters as $field => $value) { $sql .= " " . $clause . " " . $field . " LIKE BINARY '" . $this->db->escape($value) . "'"; } if (!empty($email)) { $sql .= ")"; } } $res = $this->db->query($sql); if ($res) { while ($rec = $this->db->fetch_array($res)) { $soc = new Societe($this->db); $soc->fetch($rec['rowid']); $thirdparties[] = $soc; } return $thirdparties; } else { $this->error = $this->db->error() . ' sql=' . $sql; dol_syslog(get_class($this) . "::searchSocidByEmail " . $this->error, LOG_ERR); return -1; } } /** * Search and fetch contacts by email * * @param string $email Email * @param array $socid Limit to a thirdparty * @param string $case Respect case * @return array Array of contacts object */ public function searchContactByEmail($email, $socid = '', $case = '') { $contacts = array(); // Generation requete recherche $sql = "SELECT rowid FROM " . MAIN_DB_PREFIX . "socpeople"; $sql .= " WHERE entity IN (" . getEntity('socpeople') . ")"; if (!empty($socid)) { $sql .= " AND fk_soc='" . $this->db->escape($socid) . "'"; } if (!empty($email)) { $sql .= " AND "; if (!$case) { $sql .= "email LIKE '" . $this->db->escape($email) . "'"; } else { $sql .= "email LIKE BINARY '" . $this->db->escape($email) . "'"; } } $res = $this->db->query($sql); if ($res) { while ($rec = $this->db->fetch_array($res)) { include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php'; $contactstatic = new Contact($this->db); $contactstatic->fetch($rec['rowid']); $contacts[] = $contactstatic; } return $contacts; } else { $this->error = $this->db->error() . ' sql=' . $sql; dol_syslog(get_class($this) . "::searchContactByEmail " . $this->error, LOG_ERR); return -1; } } /** * Define parent commany of current ticket * * @param int $id Id of thirdparty to set or '' to remove * @return int <0 if KO, >0 if OK */ public function setCustomer($id) { if ($this->id) { $sql = "UPDATE " . MAIN_DB_PREFIX . "ticket"; $sql .= " SET fk_soc = " . ($id > 0 ? $id : "null"); $sql .= " WHERE rowid = " . $this->id; dol_syslog(get_class($this) . '::setCustomer sql=' . $sql); $resql = $this->db->query($sql); if ($resql) { return 1; } else { return -1; } } else { return -1; } } /** * Define progression of current ticket * * @param int $percent Progression percent * @return int <0 if KO, >0 if OK */ public function setProgression($percent) { if ($this->id) { $sql = "UPDATE " . MAIN_DB_PREFIX . "ticket"; $sql .= " SET progress = " . ($percent > 0 ? $percent : "null"); $sql .= " WHERE rowid = " . $this->id; dol_syslog(get_class($this) . '::set_progression sql=' . $sql); $resql = $this->db->query($sql); if ($resql) { return 1; } else { return -1; } } else { return -1; } } /** * Link element with a project * Override core function because of key name 'fk_project' used for this module * * @param int $projectid Project id to link element to * @return int <0 if KO, >0 if OK */ public function setProject($projectid) { if (!$this->table_element) { dol_syslog(get_class($this) . "::setProject was called on objet with property table_element not defined", LOG_ERR); return -1; } $sql = 'UPDATE ' . MAIN_DB_PREFIX . $this->table_element; if ($projectid) { $sql .= ' SET fk_project = ' . $projectid; } else { $sql .= ' SET fk_project = NULL'; } $sql .= ' WHERE rowid = ' . $this->id; dol_syslog(get_class($this) . "::setProject sql=" . $sql); if ($this->db->query($sql)) { $this->fk_project = $projectid; return 1; } else { dol_print_error($this->db); return -1; } } /** * Link element with a contract * * @param int $contractid Contract id to link element to * @return int <0 if KO, >0 if OK */ public function setContract($contractid) { if (!$this->table_element) { dol_syslog(get_class($this) . "::setContract was called on objet with property table_element not defined", LOG_ERR); return -1; } $result = $this->add_object_linked('contrat', $contractid); if ($result) { $this->fk_contract = $contractid; return 1; } else { dol_print_error($this->db); return -1; } } /* gestion des contacts d'un ticket */ /** * Return id des contacts interne de suivi * * @return array Liste des id contacts suivi ticket */ public function getIdTicketInternalContact() { return $this->getIdContact('internal', 'SUPPORTTEC'); } /** * Retrieve informations about internal contacts * * @return array Array with datas : firstname, lastname, socid (-1 for internal users), email, code, libelle, status */ public function getInfosTicketInternalContact() { return $this->listeContact(-1, 'internal'); } /** * Return id des contacts clients pour le suivi ticket * * @return array Liste des id contacts suivi ticket */ public function getIdTicketCustomerContact() { return $this->getIdContact('external', 'SUPPORTCLI'); } /** * Retrieve informations about external contacts * * @return array Array with datas : firstname, lastname, socid (-1 for internal users), email, code, libelle, status */ public function getInfosTicketExternalContact() { return $this->listeContact(-1, 'external'); } /** * Return id des contacts clients des intervenants * * @return array Liste des id contacts intervenants */ public function getIdTicketInternalInvolvedContact() { return $this->getIdContact('internal', 'CONTRIBUTOR'); } /** * Return id des contacts clients des intervenants * * @return array Liste des id contacts intervenants */ public function getIdTicketCustomerInvolvedContact() { return $this->getIdContact('external', 'CONTRIBUTOR'); } /** * Return id of all contacts for ticket * * @return array Array of contacts for tickets */ public function getTicketAllContacts() { $array_contact = array(); $array_contact = $this->getIdTicketInternalContact($exclude_self); $array_contact = array_merge($array_contact, $this->getIdTicketCustomerContact($exclude_self)); $array_contact = array_merge($array_contact, $this->getIdTicketInternalInvolvedContact($exclude_self)); $array_contact = array_merge($array_contact, $this->getIdTicketCustomerInvolvedContact($exclude_self)); return $array_contact; } /** * Return id of all contacts for ticket * * @return array Array of contacts */ public function getTicketAllCustomerContacts() { $array_contact = array(); $array_contact = array_merge($array_contact, $this->getIdTicketCustomerContact($exclude_self)); $array_contact = array_merge($array_contact, $this->getIdTicketCustomerInvolvedContact($exclude_self)); return $array_contact; } /** * Send message * * @param string $subject Subject * @param string $texte Message to send * @return int <0 if KO, or number of changes if OK */ public function messageSend($subject, $texte) { global $conf, $langs, $mysoc, $dolibarr_main_url_root; $langs->load("other"); dol_syslog(get_class($this) . "::message_send action=$action, socid=$socid, texte=$texte, objet_type=$objet_type, objet_id=$objet_id, file=$file"); $internal_contacts = $this->getIdContact('internal', 'SUPPORTTEC'); $external_contacts = $this->getIdContact('external', 'SUPPORTTEC'); if ($result) { $num = $this->db->num_rows($result); $i = 0; while ($i < $num) { // For each notification couple defined (third party/actioncode) $obj = $this->db->fetch_object($result); $sendto = $obj->firstname . " " . $obj->lastname . " <" . $obj->email . ">"; $actiondefid = $obj->adid; if (dol_strlen($sendto)) { include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php'; $application = ($conf->global->MAIN_APPLICATION_TITLE ? $conf->global->MAIN_APPLICATION_TITLE : 'Dolibarr ERP/CRM'); $subject = '[' . $application . '] ' . $langs->transnoentitiesnoconv("DolibarrNotification"); $message = $langs->transnoentities("YouReceiveMailBecauseOfNotification", $application, $mysoc->name) . "\n"; $message .= $langs->transnoentities("YouReceiveMailBecauseOfNotification2", $application, $mysoc->name) . "\n"; $message .= "\n"; $message .= $texte; // Add link $link = ''; switch ($objet_type) { case 'ficheinter': $link = '/fichinter/card.php?id=' . $objet_id; break; case 'propal': $link = '/comm/propal.php?id=' . $objet_id; break; case 'facture': $link = '/compta/facture/card.php?facid=' . $objet_id; break; case 'order': $link = '/commande/card.php?facid=' . $objet_id; break; case 'order_supplier': $link = '/fourn/commande/card.php?facid=' . $objet_id; break; } // Define $urlwithroot $urlwithouturlroot = preg_replace('/' . preg_quote(DOL_URL_ROOT, '/') . '$/i', '', trim($dolibarr_main_url_root)); $urlwithroot = $urlwithouturlroot . DOL_URL_ROOT; // This is to use external domain name found into config file //$urlwithroot=DOL_MAIN_URL_ROOT; // This is to use same domain name than current if ($link) { $message .= "\n" . $urlwithroot . $link; } $filename = basename($file); $mimefile = dol_mimetype($file); $msgishtml = 0; $replyto = $conf->notification->email_from; $message = dol_nl2br($message); if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) { $old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO; $conf->global->MAIN_MAIL_AUTOCOPY_TO = ''; } $mailfile = new CMailFile( $subject, $sendto, $replyto, $message, array($file), array($mimefile), array($filename[count($filename) - 1]), '', '', 0, $msgishtml ); if ($mailfile->sendfile()) { $now = dol_now(); $sendto = htmlentities($sendto); $sql = "INSERT INTO " . MAIN_DB_PREFIX . "notify (daten, fk_action, fk_contact, objet_type, objet_id, email)"; $sql .= " VALUES ('" . $this->db->idate($now) . "', " . $actiondefid . ", " . $obj->cid . ", '" . $this->db->escape($objet_type) . "', " . $objet_id . ", '" . $this->db->escape($obj->email) . "')"; dol_syslog("Notify::send sql=" . $sql); if (!$this->db->query($sql)) { dol_print_error($this->db); } } else { $this->error = $mailfile->error; //dol_syslog("Notify::send ".$this->error, LOG_ERR); } if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) { $conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO; } } $i++; } return $i; } else { $this->error = $this->db->error(); return -1; } } /** * Get array of all contacts for a ticket * Override method of file commonobject.class.php to add phone number * * @param int $statut Status of lines to get (-1=all) * @param string $source Source of contact: external or thirdparty (llx_socpeople) or internal (llx_user) * @param int $list 0:Return array contains all properties, 1:Return array contains just id * @param string $code Filter on this code of contact type ('SHIPPING', 'BILLING', ...) * @return array Array of contacts */ public function listeContact($statut = -1, $source = 'external', $list = 0, $code = '') { global $langs; $tab = array(); $sql = "SELECT ec.rowid, ec.statut as statuslink, ec.fk_socpeople as id, ec.fk_c_type_contact"; // This field contains id of llx_socpeople or id of llx_user if ($source == 'internal') { $sql .= ", '-1' as socid, t.statut as statuscontact"; } if ($source == 'external' || $source == 'thirdparty') { $sql .= ", t.fk_soc as socid, t.statut as statuscontact"; } $sql .= ", t.civility, t.lastname as lastname, t.firstname, t.email"; if ($source == 'internal') { $sql .= ", t.office_phone as phone, t.user_mobile as phone_mobile"; } if ($source == 'external') { $sql .= ", t.phone as phone, t.phone_mobile as phone_mobile, t.phone_perso as phone_perso"; } $sql .= ", tc.source, tc.element, tc.code, tc.libelle"; $sql .= " FROM " . MAIN_DB_PREFIX . "c_type_contact tc"; $sql .= ", " . MAIN_DB_PREFIX . "element_contact ec"; if ($source == 'internal') { $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user t on ec.fk_socpeople = t.rowid"; } if ($source == 'external' || $source == 'thirdparty') { $sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "socpeople t on ec.fk_socpeople = t.rowid"; } $sql .= " WHERE ec.element_id =" . $this->id; $sql .= " AND ec.fk_c_type_contact=tc.rowid"; $sql .= " AND tc.element='" . $this->db->escape($this->element) . "'"; if ($source == 'internal') { $sql .= " AND tc.source = 'internal'"; } if ($source == 'external' || $source == 'thirdparty') { $sql .= " AND tc.source = 'external'"; } $sql .= " AND tc.active=1"; if ($statut >= 0) { $sql .= " AND ec.statut = '" . $statut . "'"; } $sql .= " ORDER BY t.lastname ASC"; $resql = $this->db->query($sql); if ($resql) { $num = $this->db->num_rows($resql); $i = 0; while ($i < $num) { $obj = $this->db->fetch_object($resql); if (!$list) { $transkey = "TypeContact_" . $obj->element . "_" . $obj->source . "_" . $obj->code; $libelle_type = ($langs->trans($transkey) != $transkey ? $langs->trans($transkey) : $obj->libelle); $tab[$i] = array( 'source' => $obj->source, 'socid' => $obj->socid, 'id' => $obj->id, 'nom' => $obj->lastname, // For backward compatibility 'civility' => $obj->civility, 'lastname' => $obj->lastname, 'firstname' => $obj->firstname, 'email' => $obj->email, 'rowid' => $obj->rowid, 'code' => $obj->code, 'libelle' => $libelle_type, 'status' => $obj->statuslink, 'statuscontact'=>$obj->statuscontact, 'fk_c_type_contact' => $obj->fk_c_type_contact, 'phone' => $obj->phone, 'phone_mobile' => $obj->phone_mobile); } else { $tab[$i] = $obj->id; } $i++; } return $tab; } else { $this->error = $this->db->error(); dol_print_error($this->db); return -1; } } /** * Get a default reference. * * @param Societe $thirdparty Thirdparty * @return string Reference */ public function getDefaultRef($thirdparty = '') { global $conf; $defaultref = ''; $modele = empty($conf->global->TICKET_ADDON) ? 'mod_ticket_simple' : $conf->global->TICKET_ADDON; // Search template files $file = ''; $classname = ''; $filefound = 0; $dirmodels = array_merge(array('/'), (array) $conf->modules_parts['models']); foreach ($dirmodels as $reldir) { $file = dol_buildpath($reldir . "core/modules/ticket/" . $modele . '.php', 0); if (file_exists($file)) { $filefound = 1; $classname = $modele; break; } } if ($filefound) { $result = dol_include_once($reldir . "core/modules/ticket/" . $modele . '.php'); $modTicket = new $classname; $defaultref = $modTicket->getNextValue($thirdparty, $this); } if (is_numeric($defaultref) && $defaultref <= 0) { $defaultref = ''; } return $defaultref; } // phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps /** * Return if at least one photo is available * * @param string $sdir Directory to scan * @return boolean True if at least one photo is available, False if not */ public function is_photo_available($sdir) { // phpcs:enable include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php'; global $conf; $dir = $sdir . '/'; $nbphoto = 0; $dir_osencoded = dol_osencode($dir); if (file_exists($dir_osencoded)) { $handle = opendir($dir_osencoded); if (is_resource($handle)) { while (($file = readdir($handle)) != false) { if (!utf8_check($file)) { $file = utf8_encode($file); } // To be sure data is stored in UTF8 in memory if (dol_is_file($dir . $file)) { return true; } } } } return false; } /** * Copy files defined into $_SESSION array into the ticket directory of attached files. * Used for files linked into messages. * Files may be renamed during copy to avoid overwriting existing files. * * @return array Array with final path/name/mime of files. */ public function copyFilesForTicket() { global $conf; // Create form object include_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php'; include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php'; include_once DOL_DOCUMENT_ROOT . '/core/lib/images.lib.php'; $maxwidthsmall = 270; $maxheightsmall = 150; $maxwidthmini = 128; $maxheightmini = 72; $formmail = new FormMail($this->db); $attachedfiles = $formmail->get_attached_files(); $filepath = $attachedfiles['paths']; $filename = $attachedfiles['names']; $mimetype = $attachedfiles['mimes']; // Copy files into ticket directory $destdir = $conf->ticket->dir_output . '/' . $this->ref; if (!dol_is_dir($destdir)) { dol_mkdir($destdir); } $listofpaths = array(); $listofnames = array(); foreach ($filename as $i => $val) { $destfile = $destdir . '/' . $filename[$i]; // If destination file already exists, we add a suffix to avoid to overwrite if (is_file($destfile)) { $now = dol_now(); $destfile.='.'.dol_print_date($now, 'dayhourlog'); } $res = dol_move($filepath[$i], $destfile, 0, 1); if (image_format_supported($destfile) == 1) { // Create small thumbs for image (Ratio is near 16/9) // Used on logon for example $imgThumbSmall = vignette($destfile, $maxwidthsmall, $maxheightsmall, '_small', 50, "thumbs"); // Create mini thumbs for image (Ratio is near 16/9) // Used on menu or for setup page for example $imgThumbMini = vignette($destfile, $maxwidthmini, $maxheightmini, '_mini', 50, "thumbs"); } $formmail->remove_attached_files($i); // Fill array with new names $listofpaths[$i] = $destfile; $listofnames[$i] = basename($destfile); } return array('listofpaths'=>$listofpaths, 'listofnames'=>$listofnames, 'listofmimes'=>$mimetype); } /** * Add new message on a ticket (private area). Can also send it be email if GETPOST('send_email', 'int') is set. * * @param User $user User for action * @param string $action Action string * @param int $private 1=Message is private. TODO Implement this. What does this means ? * @return int */ public function newMessage($user, &$action, $private = 1) { global $mysoc, $conf, $langs; $error = 0; $object = new Ticket($this->db); $ret = $object->fetch('', '', GETPOST('track_id', 'alpha')); $object->socid = $object->fk_soc; $object->fetch_thirdparty(); if ($ret < 0) { $error++; array_push($this->errors, $langs->trans("ErrorTicketIsNotValid")); $action = ''; } if (!GETPOST("message")) { $error++; array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message"))); $action = 'add_message'; } if (!$error) { $object->subject = GETPOST('subject', 'alphanohtml'); $object->message = GETPOST("message", "none"); $object->private = GETPOST("private_message", "alpha"); $send_email = GETPOST('send_email', 'int'); // Copy attached files (saved into $_SESSION) as linked files to ticket. Return array with final name used. $resarray = $object->copyFilesForTicket(); $listofpaths = $resarray['listofpaths']; $listofnames = $resarray['listofnames']; $listofmimes = $resarray['listofmimes']; $id = $object->createTicketMessage($user, 0, $listofpaths, $listofmimes, $listofnames); if ($id <= 0) { $error++; $this->errors = $object->error; $this->errors = $object->errors; $action = 'add_message'; } if (!$error && $id > 0) { setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs'); //var_dump($_SESSION); var_dump($listofpaths);exit; /* * Send emails to internal users (linked contacts) */ if ($send_email > 0) { // Retrieve internal contact datas $internal_contacts = $object->getInfosTicketInternalContact(); $sendto = array(); if (is_array($internal_contacts) && count($internal_contacts) > 0) { // altairis: set default subject $label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE; $subject = GETPOST('subject', 'nohtml') ? GETPOST('subject', 'nohtml') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage'); $message_intro = $langs->trans('TicketNotificationEmailBody', "#" . $object->id); $message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE; $message = $langs->trans('TicketMessageMailIntroText'); $message .= "\n\n"; $message .= GETPOST('message', 'restricthtml'); // Coordonnées client $message .= "\n\n"; $message .= "==============================================\n"; $message .= !empty($object->thirdparty->name) ? $langs->trans('Thirdparty') . " : " . $object->thirdparty->name : ''; $message .= !empty($object->thirdparty->town) ? "\n" . $langs->trans('Town') . " : " . $object->thirdparty->town : ''; $message .= !empty($object->thirdparty->phone) ? "\n" . $langs->trans('Phone') . " : " . $object->thirdparty->phone : ''; // Build array to display recipient list foreach ($internal_contacts as $key => $info_sendto) { // altairis: avoid duplicate notifications if ($info_sendto['id'] == $user->id) { continue; } if ($info_sendto['email'] != '') { if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">"; //Contact type $recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')'; $message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : ''); } } $message .= "\n"; // URL ticket $url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id; // altairis: make html link on url $message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . '<a href="' . $url_internal_ticket . '">' . $object->track_id . '</a>' . "\n"; // Add global email address recipient // altairis: use new TICKET_NOTIFICATION_EMAIL_TO configuration variable if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) { if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO; } // altairis: dont try to send email if no recipient if (!empty($sendto)) { $this->sendTicketMessageByEmail($subject, $message, '', $sendto, $listofpaths, $listofmimes, $listofnames); } } /* * Send emails for externals users if not private (linked contacts) */ if (empty($object->private)) { // Retrieve email of all contacts (external) $external_contacts = $object->getInfosTicketExternalContact(); // If no contact, get email from thirdparty if (is_array($external_contacts) && count($external_contacts) === 0) { if (!empty($object->fk_soc)) { $object->fetch_thirdparty($object->fk_soc); $array_company = array(array('firstname' => '', 'lastname' => $object->thirdparty->name, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id)); $external_contacts = array_merge($external_contacts, $array_company); } elseif (empty($object->fk_soc) && !empty($object->origin_email)) { $array_external = array(array('firstname' => '', 'lastname' => $object->origin_email, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id)); $external_contacts = array_merge($external_contacts, $array_external); } } $sendto = array(); if (is_array($external_contacts) && count($external_contacts) > 0) { // altairis: get default subject for email to external contacts $label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE; $subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage'); $message_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO; $message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE; // We put intro after $message = GETPOST('message'); $message .= "\n\n"; foreach ($external_contacts as $key => $info_sendto) { // altairis: avoid duplicate emails to external contacts if ($info_sendto['id'] == $user->contactid) { continue; } if ($info_sendto['email'] != '' && $info_sendto['email'] != $object->origin_email) { if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">"; $recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')'; $message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : ''); } } // If public interface is not enable, use link to internal page into mail $url_public_ticket = (!empty($conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) ? (!empty($conf->global->TICKET_URL_PUBLIC_INTERFACE) ? $conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' : dol_buildpath('/public/ticket/view.php', 2)) : dol_buildpath('/ticket/card.php', 2)) . '?track_id=' . $object->track_id; $message .= "\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . '<a href="' . $url_public_ticket . '">' . $object->track_id . '</a>' . "\n"; // Build final message $message = $message_intro . $message; // Add signature $message .= '<br>' . $message_signature; if (!empty($object->origin_email)) { $sendto[] = $object->origin_email; } if ($object->fk_soc > 0 && ! in_array($object->origin_email, $sendto)) { $object->socid = $object->fk_soc; $object->fetch_thirdparty(); if(!empty($object->thirdparty->email)) $sendto[] = $object->thirdparty->email; } // altairis: Add global email address reciepient if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) { if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO; } // altairis: dont try to send email when no recipient if (!empty($sendto)) { $this->sendTicketMessageByEmail($subject, $message, '', $sendto, $listofpaths, $listofmimes, $listofnames); } } } } // Set status to "answered" if not set yet, but only if internal user if ($object->fk_statut < 3 && ! $user->socid) { $object->setStatut(3); } return 1; } else { setEventMessages($object->error, $object->errors, 'errors'); return -1; } } else { setEventMessages($this->error, $this->errors, 'errors'); return -1; } } /** * Send ticket by email to linked contacts * * @param string $subject Email subject * @param string $message Email message * @param int $send_internal_cc Receive a copy on internal email ($conf->global->TICKET_NOTIFICATION_EMAIL_FROM) * @param array $array_receiver Array of receiver. exemple array('name' => 'John Doe', 'email' => 'john@doe.com', etc...) * @param array $filename_list List of files to attach (full path of filename on file system) * @param array $mimetype_list List of MIME type of attached files * @param array $mimefilename_list List of attached file name in message * @return void */ public function sendTicketMessageByEmail($subject, $message, $send_internal_cc = 0, $array_receiver = array(), $filename_list = array(), $mimetype_list = array(), $mimefilename_list = array()) { global $conf, $langs; if ($conf->global->TICKET_DISABLE_ALL_MAILS) { dol_syslog(get_class($this) . '::sendTicketMessageByEmail: Emails are disable into ticket setup by option TICKET_DISABLE_ALL_MAILS', LOG_WARNING); return ''; } $langs->load("mails"); include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php'; //$contactstatic = new Contact($this->db); // If no receiver defined, load all ticket linked contacts if (!is_array($array_receiver) || !count($array_receiver) > 0) { $array_receiver = $this->getInfosTicketInternalContact(); $array_receiver = array_merge($array_receiver, $this->getInfosTicketExternalContact()); } if ($send_internal_cc) { $sendtocc = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM; } $from = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM; if (is_array($array_receiver) && count($array_receiver) > 0) { foreach ($array_receiver as $key => $receiver) { $deliveryreceipt = 0; $filepath = $filename_list; $filename = $mimefilename_list; $mimetype = $mimetype_list; $message_to_send = dol_nl2br($message); // Envoi du mail if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) { $old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO; $conf->global->MAIN_MAIL_AUTOCOPY_TO = ''; } include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php'; $mailfile = new CMailFile($subject, $receiver, $from, $message_to_send, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1); if ($mailfile->error) { setEventMessages($mailfile->error, null, 'errors'); } else { $result = $mailfile->sendfile(); if ($result) { setEventMessages($langs->trans('MailSuccessfulySent', $mailfile->getValidAddress($from, 2), $mailfile->getValidAddress($receiver, 2)), null, 'mesgs'); } else { $langs->load("other"); if ($mailfile->error) { setEventMessages($langs->trans('ErrorFailedToSendMail', $from, $receiver), null, 'errors'); dol_syslog($langs->trans('ErrorFailedToSendMail', $from, $receiver) . ' : ' . $mailfile->error); } else { setEventMessages('No mail sent. Feature is disabled by option MAIN_DISABLE_ALL_MAILS', null, 'errors'); } } } if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) { $conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO; } } } else { $langs->load("other"); setEventMessages($langs->trans('ErrorMailRecipientIsEmptyForSendTicketMessage'), null, 'warnings'); } } } /** * Ticket line Class */ class TicketsLine { /** * @var int ID */ public $id; /** * @var string $ref Ticket reference */ public $ref; /** * Hash to identify ticket */ public $track_id; /** * @var int Thirdparty ID */ public $fk_soc; /** * Project ID */ public $fk_project; /** * Person email who have create ticket */ public $origin_email; /** * User id who have create ticket */ public $fk_user_create; /** * User id who have ticket assigned */ public $fk_user_assign; /** * Ticket subject */ public $subject; /** * Ticket message */ public $message; /** * Ticket statut */ public $fk_statut; /** * State resolution */ public $resolution; /** * Progress in percent */ public $progress; /** * Duration for ticket */ public $timing; /** * Type code */ public $type_code; /** * Category code */ public $category_code; /** * Severity code */ public $severity_code; /** * Type label */ public $type_label; /** * Category label */ public $category_label; /** * Severity label */ public $severity_label; /** * Creation date */ public $datec = ''; /** * Read date */ public $date_read = ''; /** * Close ticket date */ public $date_close = ''; }