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<!DOCTYPE html> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <title>Resetting a lost admin password — Nextcloud 13 Administration Manual 13 documentation</title> <link rel="stylesheet" href="../_static/" type="text/css" /> <link rel="stylesheet" href="../_static/pygments.css" type="text/css" /> <link rel="stylesheet" href="../_static/main.min.css" type="text/css" /> <link rel="stylesheet" href="../_static/styles.css" type="text/css" /> <script type="text/javascript"> var DOCUMENTATION_OPTIONS = { URL_ROOT: '../', VERSION: '13', COLLAPSE_INDEX: false, FILE_SUFFIX: '.html', HAS_SOURCE: true }; </script> <script type="text/javascript" src="../_static/jquery.js"></script> <script type="text/javascript" src="../_static/underscore.js"></script> <script type="text/javascript" src="../_static/doctools.js"></script> <script type="text/javascript" src="../_static/js/jquery-1.11.0.min.js"></script> <script 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class="sidebar"> <h1>Nextcloud 13 Administration Manual</h1> <div class="sidebar-search"> <form class="headersearch" action="../search.html" method="get"> <input type="text" value="" name="q" id="q" class="form-control" /> <button class="btn btn-default" type="submit" id="searchsubmit">Search</button> </form> </div> <div class="menu-support-container"> <ul id="menu-support" class="menu"> <ul> <li><a href="../contents.html">Table of Contents</a></li> </ul> <ul class="current"> <li class="toctree-l1"><a class="reference internal" href="../index.html">Introduction</a></li> <li class="toctree-l1"><a class="reference internal" href="../release_notes.html">Release notes</a></li> <li class="toctree-l1"><a class="reference internal" href="../installation/index.html">Installation</a></li> <li class="toctree-l1"><a class="reference internal" href="../configuration_server/index.html">Server configuration</a></li> <li class="toctree-l1 current"><a class="reference internal" href="index.html">User management</a><ul class="current"> <li class="toctree-l2"><a class="reference internal" href="user_configuration.html">User management</a></li> <li class="toctree-l2 current"><a class="current reference internal" href="">Resetting a lost admin password</a></li> <li class="toctree-l2"><a class="reference internal" href="reset_user_password.html">Resetting a user password</a></li> <li class="toctree-l2"><a class="reference internal" href="user_password_policy.html">User password policy</a></li> <li class="toctree-l2"><a class="reference internal" href="two_factor-auth.html">Two factor authentication</a></li> <li class="toctree-l2"><a class="reference internal" href="user_auth_ftp_smb_imap.html">User authentication with IMAP, SMB, and FTP</a></li> <li class="toctree-l2"><a class="reference internal" href="user_auth_ldap.html">User authentication with LDAP</a></li> <li class="toctree-l2"><a class="reference internal" href="user_auth_ldap_cleanup.html">LDAP user cleanup</a></li> <li class="toctree-l2"><a class="reference internal" href="user_auth_ldap_api.html">The LDAP configuration API</a></li> <li class="toctree-l2"><a class="reference internal" href="user_provisioning_api.html">User provisioning API</a></li> </ul> </li> <li class="toctree-l1"><a class="reference internal" href="../configuration_files/index.html">File sharing and management</a></li> <li class="toctree-l1"><a class="reference internal" href="../file_workflows/index.html">File workflows</a></li> <li class="toctree-l1"><a class="reference internal" href="../configuration_database/index.html">Database configuration</a></li> <li class="toctree-l1"><a class="reference internal" href="../configuration_mimetypes/index.html">Mimetypes management</a></li> <li class="toctree-l1"><a class="reference internal" href="../maintenance/index.html">Maintenance</a></li> <li class="toctree-l1"><a class="reference internal" href="../issues/index.html">Issues and troubleshooting</a></li> </ul> </ul> </div> </div> </div> <div class="col-md-9"> <div class="page-content"> <ul class="prevnext-title list-unstyled list-inline"> <li class="prev"> <a href="user_configuration.html" title="Previous Chapter: User management"><span class="glyphicon glyphicon-chevron-left visible-sm"></span><span class="hidden-sm">« User management</span> </a> </li> <li class="next"> <a href="reset_user_password.html" title="Next Chapter: Resetting a user password"><span class="glyphicon glyphicon-chevron-right visible-sm"></span><span class="hidden-sm">Resetting a user password »</span> </a> </li> </ul> <div class="section" id="resetting-a-lost-admin-password"> <h1>Resetting a lost admin password<a class="headerlink" href="#resetting-a-lost-admin-password" title="Permalink to this headline">¶</a></h1> <p>The normal ways to recover a lost password are:</p> <ol class="arabic simple"> <li>Click the password reset link on the login screen; this appears after a failed login attempt. This works only if you have entered your email address on your Personal page in the Nextcloud Web interface, so that the Nextcloud server can email a reset link to you.</li> <li>Ask another Nextcloud server admin to reset it for you.</li> </ol> <p>If neither of these is an option, then you have a third option, and that is using the <code class="docutils literal"><span class="pre">occ</span></code> command. <code class="docutils literal"><span class="pre">occ</span></code> is in the <code class="docutils literal"><span class="pre">nextcloud</span></code> directory, for example <code class="docutils literal"><span class="pre">/var/www/nextcloud/occ</span></code>. <code class="docutils literal"><span class="pre">occ</span></code> has a command for resetting all user passwords, <code class="docutils literal"><span class="pre">user:resetpassword</span></code>. It is best to run <code class="docutils literal"><span class="pre">occ</span></code> as the HTTP user, as in this example on Ubuntu Linux:</p> <div class="highlight-python"><div class="highlight"><pre>$ sudo -u www-data php /var/www/nextcloud/occ user:resetpassword admin Enter a new password: Confirm the new password: Successfully reset password for admin </pre></div> </div> <p>If your Nextcloud username is not <code class="docutils literal"><span class="pre">admin</span></code>, then substitute your Nextcloud username.</p> <p>You can find your HTTP user in your HTTP configuration file. These are the default Apache HTTP user:group on Linux distros:</p> <ul class="simple"> <li>Centos, Red Hat, Fedora: apache:apache</li> <li>Debian, Ubuntu, Linux Mint: www-data:www-data</li> <li>openSUSE: wwwrun:www</li> </ul> <p>See <a class="reference internal" href="../configuration_server/occ_command.html"><em>Using the occ command</em></a> to learn more about using the <code class="docutils literal"><span class="pre">occ</span></code> command.</p> </div> <ul class="prevnext-title list-unstyled list-inline"> <li class="prev"> <a href="user_configuration.html" title="Previous Chapter: User management"><span class="glyphicon glyphicon-chevron-left visible-sm"></span><span class="hidden-sm">« User management</span> </a> </li> <li class="next"> <a href="reset_user_password.html" title="Next Chapter: Resetting a user password"><span class="glyphicon glyphicon-chevron-right visible-sm"></span><span class="hidden-sm">Resetting a user password »</span> </a> </li> </ul> </div> </div> </div> </main> </div> </div> </body> </html>